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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,085 Reviews
Call Service Center (602) 264-2841

4,085 Reviews of Camelback Toyota - Service Center

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December 14, 2024

Took Corolla in for recall. Issue was dealt with timely and efficiently. Service advisor Lee personable and knowledgeable. Customer lounge was nice. Will return to this dealer f More

by nanimike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee. Service advisor.
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Dec 16, 2024 -

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear that our team, especially Lee, provided you with timely and efficient service. It's great to know you enjoyed the customer lounge. We look forward to seeing you again for your future service needs!

December 14, 2024

Cammeron was able to address the issue with my radio to my full satisfaction. Plus his professionalism, attention to detail, and friendly upbeat manner made my entire visit smooth and truly painless. I wil More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cammeron Clark
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Trish! We're thrilled to hear about your positive experience with Cammeron. Our team always strives for excellence, and it’s great to know we met your expectations. We look forward to seeing you again for your future visits!

December 14, 2024

Michelle Patnoe was very knowledgeable concerning to work that was needed. She was able to explain clearly. More

by TWINKIEPUSHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Patnoe
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Michelle's expertise and clear explanations made a positive impact. Your feedback motivates us to keep delivering great service!

December 14, 2024

The rep that assisted my elderly mother was rude. He didn’t provide any info on questions she’s had. This has happened time and time again. Y’all need to train your reps with good customer service an More

by APAUL___2O12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
pls look at your records for my last visit
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Dec 16, 2024 -

Camelback Toyota responded

We understand how important it is to provide exceptional service to all of our customers, especially those who may need extra assistance. We regret that your experience did not meet our standards and we are committed to improving the training of our team members to ensure better interactions moving forward. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 13, 2024

They’re ok, not great. Finance office is a high pressure sales experience which ruins the car buying experience. More

by Bro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Alsaadi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Chan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Camelback Toyota responded

It's disappointing to hear that the experience in our finance office felt high-pressure, as this is not the environment we strive to create for our customers. We want every step of the car-buying journey to be enjoyable and straightforward. To address your concerns further and ensure we improve, we encourage you to reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

December 13, 2024

The service quick, I was expecting hours of wait time but it was less than 30 minutes and the staff provided great service More

by Jaebea17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kane
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Dec 16, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear you had a quick and positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again soon!

December 13, 2024

After a rough start, and some well intentioned prompting the team really delivered. Thank you. More

by todd_e_piotrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Dec 16, 2024 -

Camelback Toyota responded

Thanks, Todd! We appreciate your understanding and are glad to hear that our team was able to turn things around. Your feedback motivates us to keep improving and delivering great experiences. Looking forward to serving you again!

December 13, 2024

Always helpful, always honest, always on time. Titus is always great to us here at acertus. More

by JONNY.RAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Titus
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Dec 16, 2024 -

Camelback Toyota responded

Thanks, Jonny! We're thrilled to hear that you're enjoying your experience with Titus. Your feedback means a lot to us, and we’re committed to providing the best service. Looking forward to continuing to exceed your expectations!

December 12, 2024

Great service great service that’s why I will always go there no matter if my regular service man is not there. More

by SANDY7BILl at aolco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Camelback Toyota responded

Sandy, thank you for the fantastic review! We’re thrilled to hear you consistently have a great experience with our team. Your loyalty means a lot to us, and we look forward to serving you again soon!

December 11, 2024

In the experience I’ve had, having been a Lexus/Toyota owner over the course of the past 25 years, Camelback Toyota is far and away the friendliest, cleanest, most competent and attentive dealership anywh More

by aauther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Kranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Gonzales
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Dec 12, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear about your positive experiences at Camelback Toyota. Our team works hard to provide exceptional service, and it’s great to know our efforts are appreciated. We look forward to continuing to serve you for many more years to come!

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