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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,083 Reviews
Call Service Center (602) 264-2841

4,083 Reviews of Camelback Toyota - Service Center

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November 28, 2024

Love going to camelback Toyota great service for the service team chase and manager Moss More

by anibalcastro88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayra Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Anibal! We're thrilled to hear you had a great experience with Chase and Moss. Our team is dedicated to providing top-notch service, and it's wonderful to see that reflected in your visit. We look forward to seeing you again soon!

November 28, 2024

Timely service provided with a smile. Atmosphere was professional and relaxed. Plus... a free pen! More

by M_GOUDEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose tijerino
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Dec 02, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear you enjoyed your experience with us. Our team loves creating a welcoming atmosphere while providing great service. And who doesn’t love a free pen? We appreciate your kind words and look forward to seeing you again soon!

November 28, 2024

Had my drive train worked on at this dealership and returned my vehicle with fluttering noise coming from the driver side engine bay( which I never had that issue) had told return back the next day to More

by RAUL M, MARIA M, MARIO M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Uriel
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Dec 03, 2024 -

Camelback Toyota responded

We understand how frustrating it must be to deal with these unexpected issues after servicing your vehicle. Your concerns about the noise from the driver-side engine bay, the cracked transmission mount, and the whining noise from the replaced wheel bearings, as well as the damage to your car's roof, are serious matters that deserve our full attention. We strive to provide thorough and quality service, and we deeply regret that your visit fell short of expectations. We encourage you to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com to discuss your concerns further.

Dec 24, 2024 -

RAUL M, MARIA M, MARIO M responded

Hello. My wheel is still making winding noises and just recently my steering wheel is making popping noises when I turned and it sounds like a ball joint issue which was replaced at the dealership. Please contact me as soon as possible

Dec 26, 2024 -

RAUL M, MARIA M, MARIO M responded

Update. Brought back my car to the dealership for the whining noise and clunking noise. All I was told is that the whining noise is normal which I know it's not because it never made that noise before . As for the clunking noise they just referred back to the transmission mount THEY MISSED when I first brought it, which should have been brought to my attention in the first place while I had the insurance claim open to have them cover the repairs. They said nothing else can be done besides have me pay for the tranmission mount or re open the claim which will require another 1000 dollar deposit. I wasn't even offered a discount for the time I lost. Now I have no option but to take it elsewhere to get a professional second opinion, since I no longer trust this dealership to get things properly fixed. Once again I wasted time coming back.

November 27, 2024

Peter was on time and prepared for my appointment. He communicated well and was great to work with. More

by Marc Mumper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Dec 02, 2024 -

Camelback Toyota responded

Thanks, Marc! We're thrilled to hear about your positive experience with Peter. Timeliness and communication are key for us, and it's great to know he delivered. We appreciate your feedback and look forward to serving you again!

November 26, 2024

Accused of being a scammer and when realized I was right, no apology by anyone More

by Aidahatem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service center
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Dec 02, 2024 -

Camelback Toyota responded

It’s always our goal to provide clear communication and ensure our customers feel respected and valued. While we strive to address every concern promptly and professionally, we understand that in this instance, we missed the mark. We would like the opportunity to speak with you further about your experience. Please don’t hesitate to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

November 26, 2024

Service advisor attempted to sell both fuel and engine additives for $100 on a new Corolla with only 2k miles. Didn’t even change the oil. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 02, 2024 -

Camelback Toyota responded

Ron, we understand your concerns regarding the service you received, and we truly appreciate you bringing this to our attention. It's important to us that every customer feels confident in the services they receive, and we apologize for the experience you had. For further clarification or to discuss the matter in more detail, please reach out to Jimmy, Service Manager, at cbtservice@vtaig.com.

November 26, 2024

Excellent customer service and knowledge. I appreciated the talent and time given to my 1995 Toyota Celica GT hatchback. Service advisor, Jeremiah Johnson, was spot on with his maintenance re More

by Ms Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Johnson, Service Advisor
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Nov 27, 2024 -

Camelback Toyota responded

Thank you! We're thrilled to hear you had such a positive experience with Jeremiah and our team. Your 1995 Toyota Celica GT deserves the best care, and we're glad to be part of its journey. Safe travels and enjoy those miles!

November 26, 2024

The salesman was professional to deal with us. He was not pushy compared to other salesman. More

by SANETTLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Mendivil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Camelback Toyota responded

Thanks for the great feedback! We're thrilled to hear about your positive experience with our salesman. We prioritize professionalism and a comfortable atmosphere for our customers. Your support means a lot to us!

November 26, 2024

I’m always pleased with the service, scheduling and with my service provider, Mr. Robert Gonzales. More

by EPSTURLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Robert Gonzales
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Nov 27, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that you're consistently satisfied with our service and Mr. Robert Gonzales. Your support means a lot to us, and we look forward to serving you again!

November 26, 2024

Love my Toyota excellent service friendly people excellent atmosphere service advisor Jose T the best More

by YOLIBEATLES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejerino
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Nov 27, 2024 -

Camelback Toyota responded

We're thrilled to hear you had such a great experience! It's wonderful to know that Jose and our team provided excellent service in a friendly atmosphere. Your satisfaction is our priority, and we appreciate your kind words!

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