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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,081 Reviews
Call Service Center (602) 264-2841

4,081 Reviews of Camelback Toyota - Service Center

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October 17, 2024

Ted was my service provider, he did an awesome job, kept me informed the entire time my vehicle was being worked on. Highly recommended More

by junebugtobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ted
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear Ted provided exceptional service and kept you informed throughout. Your recommendation means a lot to us, and we look forward to serving you again in the future!

October 17, 2024

Great service and fast. Nice people and would go to have my car serviced again. More

by ROBHINTZE94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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Oct 21, 2024 -

Camelback Toyota responded

Rob, thank you for the fantastic feedback! We're thrilled to hear you had a great experience with our team. We look forward to welcoming you back for your next service!

October 17, 2024

Neat, hospitable, reliable, social, accommodating, good service, accountability, caring, good humor, teamwork, respect, dignity and kindness More

by EODOPUTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latisha Preciado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alsaadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Ajayi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Camelback Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that our team made such a positive impression. Your kind words about our service and values mean a lot to us. We look forward to continuing to provide you with an exceptional experience!

October 17, 2024

Great customer service and quickly got out of there. My service advisor was really nice and helpful. More

by cnguyen7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
aaron
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our customer service team. We strive to provide quick and helpful service, and it's wonderful to know we hit the mark for you!

October 17, 2024

Great service! Robert is always delivers an awesome experience and is courteous and kind. Thanks More

by lpinkerton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thanks! We're thrilled to hear about your positive experience with Robert. Our team takes pride in delivering excellent service, and your feedback means a lot to us. We look forward to seeing you again soon!

October 17, 2024

You know, I can’t really speak to the dealership, but I certainly can speak to the service department which deserve the five stars that I gave them. They made it easy. It was quick. It was convenient cours More

by trick-malt-0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

We're thrilled to hear that Chase and the team made your visit quick, convenient, and kept you informed throughout the process. It's great to know the app added to the ease as well. While we understand everyone wishes things could be less expensive, we're glad you recognize the value of the service you received. We look forward to serving you again in the future!

October 17, 2024

They tried to charge for extras and/or recommended extras, but presented it as necessary maintenance that were unneeded. This happened every time we brought the car in for a service. Even when I would More

by Kysael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Oct 22, 2024 -

Camelback Toyota responded

It’s concerning to hear that you’ve encountered repeated instances of unnecessary recommendations during your visits, especially when you specifically requested a more straightforward service. We strive to provide clear and transparent service, and it’s disappointing that this wasn’t your experience. Regarding the Lyft issue, we understand how frustrating that must have been, and we regret that proper communication wasn't upheld. To address your concerns in more detail, we’d appreciate the opportunity to connect with you directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 17, 2024

Completely irresponsible, unprofessional, deceitful, management covers the lies by doubling down on the lies. Unresponsive More

by JWT0
Recommend Dealer
No
Employees Worked With
Archie
Report | Print
Oct 22, 2024 -

Camelback Toyota responded

We take your concerns seriously, and it’s important to us to address the issues you've raised. It’s disappointing to hear that your experience did not meet the professional standards we aim for. We’d appreciate the chance to discuss this further and find a way to make things right. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 17, 2024

They didnt put hub cap on one side other hub cap has a hole after tire rotation. Manager still not retuned my call even though I called first thing. More

by WGERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager and Adam Pasang
Report | Print
Oct 24, 2024 -

Camelback Toyota responded

It’s important to us that every detail of your visit is handled properly, and we regret any frustration caused by the lack of follow-up. We’d like to make this right and get this resolved for you. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so he can address this situation personally and ensure everything is taken care of.

October 17, 2024

Best service I’ve had in a long time. The service advisor I had, Lee, was fantastic! More

by DustinP8116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee "The Reverend" Harris
Report | Print
Oct 21, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback, Dustin! We're thrilled to hear about your great experience with Lee. Our team strives to provide top-notch service, and it’s fantastic to know it made a difference for you. We look forward to serving you again!

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