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Camelback Toyota - Service Center

Phoenix, AZ

4.6
4,082 Reviews
Call Service Center (602) 264-2841

4,082 Reviews of Camelback Toyota - Service Center

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September 19, 2024

We recently had our 2017 Tacoma and 2019 Camry hybrid serviced. We were able to get appointments that worked for us. We were greeted by Tristan in the service department. Our appointment was with Jorg More

by jer55car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge and Tristan in Service Department
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Sep 19, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear about your positive experience with Tristan and Jorge. It’s great to know we could accommodate your schedule and keep you informed throughout the service. Your satisfaction means a lot to us!

September 19, 2024

My service coordinator, Q was excellent. Went over everything thoroughly and answered all of questions. More

by Kanouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. “Q”
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Sep 19, 2024 -

Camelback Toyota responded

Thank you for the fantastic feedback! We're thrilled to hear that Q provided excellent service and addressed all your questions. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!

September 18, 2024

Great service. Lane was awesome and gave me updates throughout. Got my car serviced and Ceramic Coated. More

by ALISA_ALTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lane
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Sep 19, 2024 -

Camelback Toyota responded

Thanks for the fantastic feedback, Alisa! We're thrilled to hear you had a great experience with Lane and that you're happy with your car's service and ceramic coating. We appreciate your support and look forward to seeing you again!

September 17, 2024

Great job they told me my car needed some work and grateful they did 10/10 More

by g_vibrato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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Sep 18, 2024 -

Camelback Toyota responded

Thanks for the awesome feedback! We're thrilled to hear you had a positive experience and that our team could help keep your car in great shape. Your satisfaction means a lot to us!

September 17, 2024

Noah did a great job from start to finish. Just wish the time was not so long but totally understand. We love our car. More

by TRUJILLO_LINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service Department
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Sep 18, 2024 -

Camelback Toyota responded

Linda, thank you for your fantastic review! We’re thrilled to hear that Noah provided excellent service and that you love your car. We appreciate your understanding regarding the time, as quality work takes dedication. Your satisfaction means a lot to us!

September 17, 2024

I was waiting on my floor boards for the trunk and front floors. they were able to install them. Paloma was very helpful More

by RVALDIVIEZOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Camelback Toyota responded

Thanks for sharing your experience! We're thrilled to hear that Paloma was able to assist you with your floorboards. Your satisfaction is our priority, and we appreciate your positive feedback! Enjoy your new floors!

September 16, 2024

Always great service! They work with my busy schedule also I’ve been working with the same service associate Bronson Wittacer More

by ANGELESALTERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brandon wittaker
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Sep 17, 2024 -

Camelback Toyota responded

Thanks,! We're thrilled to hear you’re enjoying our service and that Bronson is making your experience seamless. Your busy schedule deserves the best, and we’re here to support you every step of the way!

September 15, 2024

1 hr - 1 1/2 hour longer than the estimated wait $180 for an alignment when another dealership offered $120 Tried to offer a carbon cleaning, with no evidence of the carbon buildup No certificatio More

by noemail_6111325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Colter
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Sep 18, 2024 -

Camelback Toyota responded

We understand how waiting longer than expected can be frustrating, and we apologize for the inconvenience. We strive to provide competitive pricing and quality service, and it’s clear we missed the mark in your case. Regarding the additional services and certification concerns, we take these matters seriously and want to address them directly. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review your experience in detail and ensure any issues are resolved to your satisfaction.

September 15, 2024

Great execution of the morning drop-off process, and they keep me well informed of progress throughout the day. More

by loumoney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service.
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Sep 17, 2024 -

Camelback Toyota responded

Thanks! We’re thrilled to hear that you appreciate our morning drop-off process and communication. Your feedback motivates us to keep delivering great experiences. Looking forward to continuing to support you!

September 15, 2024

This has been our dealerships since the '90s. We'll use our cars hard including off-road, and highway. At all service done here. Cost a little bit more maybe, but flawless. Cars last well, with a More

by us-hold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Camelback Toyota responded

Thank you, us-hold! We’re thrilled to hear that you’ve had such a positive experience with us since the '90s. Your loyalty and trust mean everything, and we’re committed to providing reliable service for all your off-road and highway adventures. We appreciate your support!

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