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Campbell Ford

Niles, MI

4.7
2,374 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 2,374 reviews

May 23, 2025

I took my Maverick in for service again and as usual it was all done within a hour while waiting in a comfortable lobby with free coffee and snacks. Thanks Campbell Ford for all you do and with great frie More

by dukelawton6756
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Metcalf, Vincent Hernandez, Gene Dittenber
May 23, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

May 22, 2025

Great experience overall. I have bought 4 cars at Campbell and Jason has been the salesman every time. Can’t wait to get another Ford from him! More

by skreinbrink16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

May 22, 2025

Did not take care of a problem and is not wanting to take care of the problem. Had my truck for two weeks. That Monday after getting it back. I had to take it back and rescheduled for two weeks later. And t More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez
May 23, 2025 -

Campbell Ford responded

Randy, We understand your frustrations and we do apologize that we were not able to resolve your issues. As you know when we spoke, the issue is far from my team's lack of 'want' to help your situation - but more of a lack of options to assist you. Your truck has custom engine performance modifications. We feel very confident the issue you are having is related to your tune with said modifications. My team is very well Ford factory trained, that is our specialty. Unfortunately, custom performance modifications are not. As far as another issue once you picked the truck up, your issue has been noted on both visits and it was having a lack of power both times. We charged you nothing for this final visit as we could not pin point the issue. We wish you the best of luck moving forward and sincerely hope you can get the issue resolved! Austin Davey Service Director

May 21, 2025

Friendly staff and good work. Loved the clean car and pleasant experience. Thank you guys! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

May 21, 2025

This Auto dealership went out of it's way to do a factory recall for my truck. I have never had any contact with Campbell Ford in the past. I had a appointment with a Elkhart dealership to do this work. But More

by bobyadz700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

May 20, 2025

Parts department and service people good to work with! ! I will be back for more parts and service! I’m a life long FORD owner! And my wife just bought a escape from Campbell ford last year. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Dittenber
May 20, 2025 -

Campbell Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Campbell Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

May 18, 2025

Your finance people made the loan happen for me. They worked very hard for me. More

by DJSNOWBUNNY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I had Rodney as a salesman. Normally I deal with Erik. But I asked Rodney if Erik was there and he said he did not know him. After sale was final I saw Erik come in.
May 18, 2025 -

Campbell Ford responded

Thank you so much for choosing Campbell Ford! Please let us know if we can be of any more assistance.

May 18, 2025

Campbell ford is always polite, professional, and offers a perfect selection of solid, reliable vehicles. Very happy how I was treated again. More

by danvineyard.realtor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Campbell Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Campbell Ford!

May 18, 2025

Service guy did a great job in a timely manner. Very nice guy. I will continue to use this service for oil changes. More

by tblack417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Dittenber
May 18, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 16, 2025

I was completely impressed with their service. They showed up on time and did not disrupt me while I was teaching. More

by Lilac2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

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