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Campbell Ford

Niles, MI

4.7
2,500 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 2,500 reviews

July 21, 2025

Very low pressure sales. Was very helpful and listened to what I was saying during the entire process More

by Andynowak87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Dalton
Jul 21, 2025 -

Campbell Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Campbell Ford!

July 19, 2025

Very professional, courteous and competent. Service representative was understanding and knowledgeable of previous service and customer history with dealer. Service was punctual and generous More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez
Jul 19, 2025 -

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 19, 2025

Very professional. Came early and completed work quickly. Would definitely use the home service in the future. More

by MARCUS.HUBBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 18, 2025

Mobile service was easy and punctual. Technician was very good and answered my questions. Excellent job. More

by dlgrumbine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Campbell Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Campbell Ford.

July 18, 2025

I Scheduled an appointment for diagnostic and repair as my car wouldn’t start. I chose Campbell because there was a good chance the problem was caused by an issue covered under a recall/extended warranty More

by ARLINCOCHRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Hernandez
Jul 18, 2025 -

Campbell Ford responded

Arlin, I understand your frustration to the fullest on the repair turnaround time for your vehicle. I do know my advisor had spoken to you multiple times throughout this process, and you had even spoke to me at one point, regarding the issues and delays we had along the way. Again, the time it took to repair your vehicle did take entirely too long, and I am very sorry for that. That is not how we typically get vehicles in and out of our shop. I hope you can forgive us for this lengthy repair and give us another shot next time you have a need for automotive repair. Best regards, Austin Davey - Service Director

July 17, 2025

They care about their customers needs and go above and beyond for them. They are great to work with. More

by maddiealainacobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez, Gene Dittenber
Jul 17, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

July 17, 2025

Corey was Amazing ! ! Very informative and answered all and any questions I may have had. He worked hard to get me exactly what I was looking for. Looking for a car ask f More

by Kadeshaclabin1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Steinert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

July 16, 2025

The salesman and finance manager did a fantastic job working with us to get us into the car we wanted. The dealership is great and has a great reputation, which is why we chose Campbell Ford. My only co More

by cliffdohm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Campbell Ford responded

Thank you for taking the time to share your thoughts on working with our team, Cliff. We're glad to hear we delivered such a great experience!

July 16, 2025

The technician was on time. He explained everything and was very pleasant to talk with as he made the repairs on my truck. The entire experience was so easy and convenient. I More

by DAVEMETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Simon
Jul 16, 2025 -

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 16, 2025

Friendly and excellent service Fast and dependable Clean and inviting waiting room Great quick service More

by MULIE1JIKE
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez, Vincent Hernandez
Jul 16, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

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