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Campbell Ford

Niles, MI

Overview
Employees
Reviews
Vehicles
4.7
1,968 Reviews
We are a Ford dealer located in Niles, MI. We have been in business over 40 years and are proud to represent Ford Motor Company and Saleen Mustangs. We are family owned and Doug Campbell is in the store nearly every day. Rest assured you will receive personal attention along with superior service and pricing. We strive to meet and exceed our customers needs every day. Please let us show you how!
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2801 S 11th St

Niles, MI

49120

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Showing 1,968 reviews

April 09, 2025

Service is great. People are friendly and helpful without trying to sell me more. They explain things clearly. More

by MISSY49120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 08, 2025

Haven't had much luck there. Maybe my problem. Service manager very good. Sales manger not so. More

by na13
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez
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Apr 08, 2025 -

Campbell Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Campbell Ford, we look forward to having you as a valued customer for many years to come!

April 06, 2025

When you fix a tire 8 feel the car should be lined, not sent away 😕 with a bad vibration. It's hard to even drive!!! More

by LORDNANCYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who it was
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Apr 10, 2025 -

Campbell Ford responded

Providing a positive experience is our top priority, Nancy, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 06, 2025

Thank you, everyone at Campbell Ford. I had my oil changed. Everything went well. Then I had an estimate for my vehicle due to damage from the weather He had me in and out In no time. T More

by AOHARA1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 06, 2025

Their service is fantastic. They go over everything very well and let you decide. They are transparent on the cost and recommending on service options! More

by CDM345
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Campbell Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 06, 2025

They came through again getting a tire fixed for us. Awesome service as always. Thanks! More

by NateX350Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Campbell Ford responded

Thanks for sharing about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 05, 2025

Very good workmanship. They tell and show you what needs to be replaced and they are very respectful of your vehicle More

by davehildebrandt283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Daly
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Apr 05, 2025 -

Campbell Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

April 05, 2025

Surprised , dealership made reidental visits, to service a vechicle. Very, impressed. Recomend to my friends and family. Thank You !! More

by PERFECTTOUCHCLEANING.GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only remember, first name. Moe . Paul Heurring Ford in Hobart, In. Is where I purchased my Escape. Not happy with there service. Love the service you provide. . Very pleasant and kind young man.
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Apr 06, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2025

Liz called to remind me of appointment, short wait for oil change, always friendly people. Like to look at new Mustangs.Thanks Campbell Ford! More

by arnieob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz check out.
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Apr 04, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

April 03, 2025

technician was 45 minutes late. after 30 minutes I called the mobile service department. No answer, unable to leave a message as voicemail full. Upon tech's arrival, I had to leav More

by LKEIGLEY56
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Campbell Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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