Back

Campbell Ford - Service Center

Niles, MI

4.6
772 Reviews

772 Reviews of Campbell Ford - Service Center

Sort by
April 05, 2025

Surprised , dealership made reidental visits, to service a vechicle. Very, impressed. Recomend to my friends and family. Thank You !! More

by PERFECTTOUCHCLEANING.GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only remember, first name. Moe . Paul Heurring Ford in Hobart, In. Is where I purchased my Escape. Not happy with there service. Love the service you provide. . Very pleasant and kind young man.
Apr 06, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2025

Liz called to remind me of appointment, short wait for oil change, always friendly people. Like to look at new Mustangs.Thanks Campbell Ford! More

by arnieob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz check out.
Apr 04, 2025 -

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

April 03, 2025

Aaron always goes above and beyond! He's done my work since 1995!! Doesn’t get any better than Aaron More

by Super duty man
Recommend Dealer
Yes
Employees Worked With
Aaron Shau
Apr 04, 2025 -

Campbell Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 03, 2025

technician was 45 minutes late. after 30 minutes I called the mobile service department. No answer, unable to leave a message as voicemail full. Upon tech's arrival, I had to leav More

by LKEIGLEY56
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Campbell Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 02, 2025

The last visit we had was so much better. We are completely satisfied, and Austin did an awesome job explaining things to us and helping us out. More

by MRCOW53
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 02, 2025

I’ve always had good service from Campbell’s. The staff is always professional and keeps me up to date on issues I may be having. More

by LARAN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Dawson
Apr 02, 2025 -

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

April 02, 2025

The technician was very nice and professional. He was also knowledgeable and helpful in explaining additional services they offer. More

by Zoe Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

April 02, 2025

My car quit on me in the Belle Tire parking lot and they gave me a $10,000 estimate because they said I needed a new engine. I absolutely panicked and had my car towed to Campbell Ford; the best idea I coul More

by suzyhomemaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene
Apr 02, 2025 -

Campbell Ford responded

Thanks for sharing your thoughts about your experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 29, 2025

We bought a 2024 brand new truck at the end of February and the locks on the drivers door did not work. It was in the shop until yesterday (almost 2 weeks) we drove it about a mile and tried to roll the wi More

by MRCOW53
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Fletcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Z
Apr 02, 2025 -

Campbell Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 29, 2025

I was amazed when Moe came to MY HOUSE! He was on time, courteous, informative and knowledgeable! I just loved the whole thing. Thanks Moe! More

by LUBBERS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe
Mar 29, 2025 -

Campbell Ford responded

Thank you for choosing Campbell Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

...
13
...