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Campbell Ford - Service Center

Niles, MI

4.6
700 Reviews

700 Reviews of Campbell Ford - Service Center

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January 09, 2025

Vince did not communicate to me what was done to the lift-gate of my car. I was charged for diagnostics but nothing was done when I picked up the car. It is working now but I do not know if it was somet More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Excellent service provided by professional and courteous staff. I would highly recommend Campbell Ford service department for all your needs. More

by STEVEFREDERICK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Great service. Great communication. Went above and beyond. Everything was done as expected. Would recommend More

by j77459854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Prompt excellent customer service in taking care of my recall. Friendly and the mobile service was great More

by CISCOTT20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lane
Jan 03, 2025 -

Campbell Ford responded

Thank you so very much. I will share with Brittany.

January 02, 2025

A real time saver with the excellent mobile service. Very friendly and knowledgeable service professional More

by BABRUCE320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy
Jan 03, 2025 -

Campbell Ford responded

We are very proud of our Mobile Service Team. Thanks for the kind words.

January 02, 2025

Helpful and courteous, the dealership employees are great to work with. Love the courtesy shuttle. More

by PAR4EMTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Campbell Ford responded

Thanks for sharing.

January 02, 2025

I asked for quotes that I never received. They didn't seem to actually want our business. I needed to fix the ford fusion so I could sell it. We are trying to buy a new f150 but we're going t More

by Beth walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene
January 02, 2025

Amos Campbell was an amazing car salesman. We just went in for an oil change and left with a beautiful new car. Amos was so helpful and explained every detail to me to ensure that I’d be com More

by Peggy
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amos Thompson
January 02, 2025

The service technician was nice and informative. He was very quick and couldn’t believe he still worked outside with it raining. More

by TMH817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ziesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Campbell Ford responded

Thanks for the feedback. Zach is very special to us. I will let him know how you feel.

January 01, 2025

Good communication and quick, courteous, efficient service right at my residence. Had to correct them in the address the service was initially scheduled at, but aside from that, a pleasant experience. More

by SDLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie Lambdin
Jan 03, 2025 -

Campbell Ford responded

For us it is all about YOU MODE and keeping you doing the things you like doing rather than coming in for vehicle service. I’m sorry we had some mixed up information on the address. We will try harder. Thank you for the continuing support.

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