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Campbell Ford - Service Center

Niles, MI

4.6
400 Reviews

400 Reviews of Campbell Ford - Service Center

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February 26, 2024

Jacob was AWESOME as usual! Very efficient and communicated very well on what my car needed! I know I am in good hands here! More

by SHAUNA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
February 22, 2024

It was great that they came to my house to fix the recalls Very quick More

by COLINGHOUSE
Recommend Dealer
Yes
February 21, 2024

Gentleman was on time, actually early which was a treat, and very professional. Pleasant personality and complete with his work. Explained what he was doing and why. Also what I should expect after he co More

by THETOAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Believe his name was Mike or Micheal.
February 17, 2024

When I got there they said my appt was the week before; it wasn't. They offered that appt but I couldn't because I already had another appt. that day so took the appt for 2/14 at 10:30. First they told me More

by CYNDYWINFIELD289
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson, Jacob Dawson
February 15, 2024

Great Service, thank you. On time, quick and very pleasant, I will always use this service moving forward More

by RESTEPHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Dawson
Feb 16, 2024 -

Campbell Ford responded

Thank you for takinjg the time to leave us a PERFECT 5-Star review!! We're pleased to heat that you had a great experience in our service department and we are so glad that Austin Davey, your service writer , was able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

February 07, 2024

Been a customer for years always treated well Your showroom floor needs a good buffing More

by SULT1003
Recommend Dealer
Yes
Employees Worked With
Nice young gal service coordinator
February 02, 2024

They are totally awesome and the pickup and deliver system for clients cars is amazing..!! More

by SHAWKUNGFU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our serivce department and we are so glad that Vincent Hernandez, your serivce writer, was able to take care of you. We hope to see you againwhenever you need any other maintenace, parts, collision or sales needs! Kait Genge, Business Development Manager

February 02, 2024

Ron Metcalf is amazing to work with. He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and acc More

by palewispcr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi (the body shop administrative asst.)
Feb 08, 2024 -

Campbell Ford responded

Hello, Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our collision center, and we are so glad that Ron Metcalf and Heidi Adams were able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

February 01, 2024

Very easy to work with, I like the ability to have oil change and check up without driving to the dealership. Very friendly and alerted us when anything had changed. More

by wendhe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coshow
Feb 16, 2024 -

Campbell Ford responded

Hello! Thank you for taking the time to leave us a wonderful review describing your experience here!! We're pleased to hear that you had a great customer experience in our serivce department, with Tony! We hope to see you again whenever you need any other maintenance, parts collision or sales needs! Kait Genge, Business Development Manager

January 26, 2024

They have been great to deal with. I hope they can stick with it. I hate to give up my Ford loyalty. More

by blairfknaak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kait Genge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Dawson