Cape Coral Chrysler Dodge Jeep Ram

Chris was very pleasant and did a great job! Would definitely recommend him to friends and family looking for a new ride! Would definitely recommend him to friends and family looking for a new ride! More

He was proactive and kept me informed at all times. Even helped the mechanic change the bulb Even helped the mechanic change the bulb More

Unprofessional. Terrible mechanics. Broke 2 expensive items out of ignorance,not related to repairs and refused to fix them Horrible customer service Terrible mechanics. Broke 2 expensive items out of ignorance,not related to repairs and refused to fix them Horrible customer service More

First visit Brought my car in for simple service repair December 12 to make sure car would be okay for the new year. Decided to go to dealership because they specialize in there own vehicles. My che repair December 12 to make sure car would be okay for the new year. Decided to go to dealership because they specialize in there own vehicles. My check engine light was on and auto start light on but it was still running fine no issue. Came to dealership to clear item list spent close to $5000 repairing engine, fuel pump, differential fluid service, replaced oil filter adapter. Got my car back and literally 10-15min later autostart light comes back on. Did they even test drive the car Even a couple of miles ? make it home and now my car engine sound louder then ever. The dealership has professional license mechanics even my daughter heard that the engine was louder then usual. Have to bring the car back in. Second visit Bring the car back due to the loud noise, and the autostart light still on. I pop the hood and even the service individual can pin point out that this does not sound right and look at the tensioner and sees that it loose and rocking. Mind you this was never even an issue the first time I bought the car in nor when they did there inspection did it indicate that it was an issue my first visit. So something was either touch, manipulated with or something not sure trying not to speculate. Auto start light still on so that mean they probably just push reset button maybe not sure. I am not the professional mechanic. Furthermore, now I am told I need to replaced my tensioner, and serpentine belt. In addition, my autostart light being on may be due to the second battery needing to be replaced which is housed underneath the passenger or driver seat needs. Okay no problem i just want my family car to be in good shape so I have no issue. So that roughly another 500+. I believe I picked up my car on a Wednesday or Thursday car was driving fine... then Saturday night heading home with my family in the car engine light goes on, auto start light go on. The car doesn't feel the same, it night time and all I am hoping for is to just make it home. Can you imagine getting stuck on the side of the road 9pm at night children wife in the car. What going on I just picked up my car WEDNESDAY. So now the dealership is putting my family in jeopardy, and can be liable. Either way make it home that night. The next morning Sunday large oil spot on my driveway. Mind you I never had a oil leak on the vehicle ever to this magnitude until it was pointed by the mechanic on my first visit there was a small tiny leak which they supposedly fixed. Never had any oil stain on my driveway. I waited until Monday to call the service center and bringing my car back in again for the 3rd time. Like I mentioned before I value my time and money. But now my family was at risk, anything could have happen. So now I have to rent another vehicle because this is the family car, which I did ask if they can provide vehicle since this is my 3rd visit but it was stated that there aren't any available. Currently Awaiting what they are going to tell me now. the frustration is building but I am trying to remain complacent More

Great service car got done very quickly turned it in one day it was done the next Mike the assistant service manager was awesome and so is the whole service department thank you day it was done the next Mike the assistant service manager was awesome and so is the whole service department thank you More

The whole process of acquiring service for my vehicle was straight forward with excellent and honest communication from service department. straight forward with excellent and honest communication from service department. More

I’ve been a service customer since 2018 with no disappointments. On my recent visit, Lisa was cordial and reassuring during my time there. My vehicle was serviced in a timely manner and once agai disappointments. On my recent visit, Lisa was cordial and reassuring during my time there. My vehicle was serviced in a timely manner and once again Cape Coral CDJR knocked it out of the park. More

Muy buena atención por parte del Sr Ernesto y demás personal que estuvo involucrados en mi compra.A todos Muchas Felicidades por su buen trabajo personal que estuvo involucrados en mi compra.A todos Muchas Felicidades por su buen trabajo More

So far I have had no dealings with the service department so therefore I cannot xxxx them. However, I would like to rate my after purchase service. I bought my 22 Cadillac from you on December 29th the two w so therefore I cannot xxxx them. However, I would like to rate my after purchase service. I bought my 22 Cadillac from you on December 29th the two weeks after that I tried in vain to get someone to help me with the titling or plating of my new car. Once I talk to a gentleman who was kind of snippy and told me I needed to decide between whether I wanted my plate transferred from my old car or whether I wanted a new one and if I wanted a new one I would need to come in and pay another $100. After that I called back and could not get anyone on the phone. After that I called and they put me in David's voicemail which obviously is a dead hole. I did not hear back from him so today I physically went into the dealership and Homer who I understand is the manager of the title department was very courteous and took care of my problem. He issued me a new plate and did not charge me $100. Since my car is a Cadillac I will probably be doing my servicing through Cadillac as long as it's under warranty at least. I'm thankful for that because if your service department takes care of their people anything like your title department you have big problems. Allie was a great salesperson she made me feel very comfortable but she's not very confident in her job yet. I had discussed my issue with her as well and she was to talk to someone and get back to me. Which she did not. This very much disappointed me because I think she's a great salesperson but she needs to follow up with her clients. By the way, you have a great gal running your cashier department. She is the only one that went over and above to make someone take time to wait on me today. Yes, I'm very disappointed and I would never recommend your dealership. Funny thing is my son has worked for Chrysler for 27 years and has begged me to buy Chryslers all during that time. At this point I'm so glad that I didn't. More

Very professional and convincing sales people. The building was freezing! Worked with me. and got me a good deal! The building was freezing! Worked with me. and got me a good deal! More