Cape Coral Chrysler Dodge Jeep Ram | Page 372

We appreciated coming into the dealership and not being immediately hounded by sales people… Our salesman Jason was excellent and worked hard to make our deal happen… What we didn’t appreciate was the dela immediately hounded by sales people… Our salesman Jason was excellent and worked hard to make our deal happen… What we didn’t appreciate was the delay from the service area waiting almost 2 hours after all the papers were finalized and an initial car payment was made. We had come in on Friday evening around seven looked at cars and made an initial offer. We agreed to come back Saturday morning at 8:30 AM to finalize a two car deal… We did not pull out of the property till after 2 PM due to the fact that they said the service department had to approve final inspection. I feel bad for Jason as he did his best as the sales person but obviously the service department dropped the ball. I would be hesitant to come back in again in a couple years because of the delay of the service department. Thank you More

The service was horrible from the moment I dropped it to when I picked it up when I picked it up More

came in for an oil change and asked them to look at the usb ports, which were not working. bad communication-after not hearing anything for about 3 hours, I asked for an update and she came back to us an usb ports, which were not working. bad communication-after not hearing anything for about 3 hours, I asked for an update and she came back to us an hour and a half later. said that the oil change was done and they were looking at the usb's and couldn't find anything wrong and suggested for it to be replaced. decided not to, wanted to wait and she said she'd have the car pulled up. another hour and a half later she finally came back with the paperwork and walked us up to the counter to sign the paperwork and pay. we walked out and couldn't find our car...it was still sitting at the garage bay. had to give her the key and she brought it up. we opened the car to leave and saw that all of the protective covering was left in the car...paper lining on the floor and plastic covering on the seat and steering wheel then while driving home, we noticed that they didn't replace the sticking indicating the next service date our entire day was wasted and ruined More

Terrific dealership! Largest inventory of Jeeps that I found. Love my new Wrangler! Thanks Chris Everson Largest inventory of Jeeps that I found. Love my new Wrangler! Thanks Chris Everson More

This dealership is always predictable. I love the fact that you can just drop by and get an oil change. I love the fact that you can just drop by and get an oil change. More

Great service! Chris Everson in the Sales Department is an excellent sale person. For a very young man I was impressed with his level of knowledge and his commitmen Chris Everson in the Sales Department is an excellent sale person. For a very young man I was impressed with his level of knowledge and his commitment to helping us find what we were looking for. Working Homer in the finance department was the highlight of our experience. Homer has not only helped us with our financing, and that was challenging because of my past bankruptcy, but since our purchase has stayed in contact with us on some follow up issues. Homer is an impressive individual and I believe a great asset to the Cape Coral Chrysler Dodge Jeep Ram family. I highly recommend Cape Coral Chrysler Dodge Jeep Ram for all of your vehicle needs! Thank you Cape Coral Chrysler Dodge Jeep Ram and we will see you soon for my next scheduled service! More

The service department has been poor the last 3 visits. ... Pamela was very professional and very service oriented...even though she told the service department what to do the second time they had my Jeep i ... Pamela was very professional and very service oriented...even though she told the service department what to do the second time they had my Jeep it was not completed after they had my Jeep over 6 hours...but within less then another hour is was completed...the manager of the service department is never available and cannot be reached...I will use Galeana Chrysler next time to see if I can get better mechanic service More

Arrive for a scheduled service appointment. No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my p No interaction w a service tech for 40 minutes. When finally going over my service request, the young woman service tech had no understanding of my problem and issue. Specifically, my lift gate latch on my 2020 GC Limited would not lock. Also scheduled was an oil change. Complicating the lock issue was the fact that my car would be out of warranty on 12/25/22. The appointment for 1/4/23 was made on 12/14/22. All this was detailed in the appointment log and to the tech. Advised that my car was ready, only to find that ONLY the oil change was done. No attention to the LATCH. Explained all this to the tech. She spoke w (I believe) a service mgr. I was told a new latch needed to be ordered, but luckily a replacement larch part was found. Installation was completed, covered by warranty. Paid for the oil change, got my keys, and wondered where my car was. It was not parked under the service bay ready to exit. Conclusion: The service tech had no clue (said she was new, first day) as to the inner workings and procedures of your dealership, giving the customer experience a clown show feeling. Note: I could not submit my review until I “Rate People You Worked With”. I didn’t work w any person I rated w 1 star. Fix the survey. More

Got there at 7am took 2hrs for a oil change I don't understand that 1 person ahead of me understand that 1 person ahead of me More

Everyone was great! From the first guy who came to my car to the service manager Doug From the first guy who came to my car to the service manager Doug More