Cape Coral Chrysler Dodge Jeep Ram

Watch out for hidden charges! I had a very bad experience with the service department from check-in to pick up. I went there for an oil change, replace two fuel filters and rotate I had a very bad experience with the service department from check-in to pick up. I went there for an oil change, replace two fuel filters and rotate four tires. The service person checking me in had zero knowledge of servicing my Ram Truck and could or would not quote me a price for service. The labor alone for one hour of work to change two filters was almost $145. A previously undisclosed miscellaneous charge was added to my bill in the amount of $59.60 for costs and profits to the repair facility. A diesel engine oil change, replace two fuel filters and rotate 4 tires. Cost before tax - $503.79. I should have demanded the price up front and I recommend that, if you go there, you do so before you get any work done. Finally, I was given a "complimentary" car wash even though it really didn't need one.. The truck looked worse when I picked it up than when I left it there that morning. Spots and streaks everywhere. It had to be washed again elsewhere. On the positive side, they did provide me free transportation back home and back to the dealership. I never ever write negative reviews like this. But feeling taken advantage of and having my truck look worse than the way I left it, I need to let others know to watch out for. More

Excellent customer service! We always seem to be lucky enough to deal with Becky Dodds and her customer service is the best! While waiting for my vehicle, I listened to Brian We always seem to be lucky enough to deal with Becky Dodds and her customer service is the best! While waiting for my vehicle, I listened to Brian deal with a guy who I thought was kind of a jerk. Brian handled the situation very well and the guy was happy when he left. More

Bought a new 2019 Jeep Cherokee Limited Nice new dealership. Wide selection of vehicles. Our salesman was very patient with us and worked hard over time to help with answering our question Nice new dealership. Wide selection of vehicles. Our salesman was very patient with us and worked hard over time to help with answering our questions. We were considering purchasing our currently leased 2016 Buick Regal, but opted to purchase the 2019 Jeep Cherokee Limited as it had everything we were looking for. Beautiful dealership too, people are nice....would give them a 10 if we could instead of a 5. Thanks again. More

Great experience with both the salesman and management Very knowledgeable sales staff. Financing was easy and a great trade value for my old vehicle. No high pressure tactics. Would highly recommend to any Very knowledgeable sales staff. Financing was easy and a great trade value for my old vehicle. No high pressure tactics. Would highly recommend to anyone looking for a great new or used car buying experience. More

Great Experience Compared to other dodge dealership service departments in the area, this department was very organized and fast. No waiting for 2 or more hours for an Compared to other dodge dealership service departments in the area, this department was very organized and fast. No waiting for 2 or more hours for an oil change and the people were very nice and respectful. More

Amazing We went to look for a suv to replace our totaled car after in another dealership they we couldn’t get one we decided to give Cape Coral a try and righ We went to look for a suv to replace our totaled car after in another dealership they we couldn’t get one we decided to give Cape Coral a try and right when we walk in Marc welcomed us and helped us from the beginning all the way to the end even the owner help us and explain us the whys and not of the process. More

Hidden flaws Immediately after arriving home I noticed that the key fob could not open any door or lock an open door. Changed both batteries, no change. Called Big Immediately after arriving home I noticed that the key fob could not open any door or lock an open door. Changed both batteries, no change. Called Big Mike advised him of the defect. Said he would check and get back to me. Called back and said dealership didn’t have equipment to reset key. Went to mechanic. He diagnosed a “door module” or “body module”. Called Mike back, no return call. Am I responsible for this repair or are you. George Repetti More

Lost a day of my life. When a service contract from another CDJR dealer is not honored the customer becomes a pawn in some stupid game. FCA is not consistent in product sup When a service contract from another CDJR dealer is not honored the customer becomes a pawn in some stupid game. FCA is not consistent in product support. All for the price of an oil change that was on special anyway. Leave the customer out of your games. More

Service under warranty Excellent and fast service Service department did a excellent work on my car and put it back on the road fast. Im very glad with them. Excellent and fast service Service department did a excellent work on my car and put it back on the road fast. Im very glad with them. More

Service our 2017 Jeep Cherokee The overall experience was excellent, as always. From the time we dropped off the vehicle until it was ready the waiting area was quite wonderful very The overall experience was excellent, as always. From the time we dropped off the vehicle until it was ready the waiting area was quite wonderful very clean and peaceful More