Cape Coral Chrysler Dodge Jeep Ram - Service Center

Required work was done quickly and professionally, paying attention to detail. Communication was good. attention to detail. Communication was good. More

Chris was great! No nonsense straight to the point. Service took exactly the amount of time stated. Service took exactly the amount of time stated. More

Friendly, helpful, efficient, clean and everyone is always welling to help always welling to help More

Scheduled an appointment. When I arrived, I was told it may be a while. Shouldn't offer appointments if you're not going to honor them. I was asked if I wanted a wash, to which I said yes. My vehicle was n may be a while. Shouldn't offer appointments if you're not going to honor them. I was asked if I wanted a wash, to which I said yes. My vehicle was not washed. Not worth going there for service. More

I have never had a better experience when getting my vehicle worked on. They were great at communicating and at efficiency! vehicle worked on. They were great at communicating and at efficiency! More

Provided required information to make an infor Provided required information to make an informed decision. med decision. Provided required information to make an informed decision. required information to make an informed decision. med decision. Provided required information to make an informed decision. More

Friendly, thorough, quick and clean. Did the job when they said they would. they said they would. More

Chris was great to work with. He located the issue with my truck and was able to have it repaired quickly. This is without a doubt the nicest staff at a dealership that I have ever dealt with. Thanks my truck and was able to have it repaired quickly. This is without a doubt the nicest staff at a dealership that I have ever dealt with. Thanks More

I advised the service manager that I was waiting on site for the service and I requested an ETA. He said he would follow up after my oil change to give me a time frame. I found him 2 hours later after see for the service and I requested an ETA. He said he would follow up after my oil change to give me a time frame. I found him 2 hours later after seeing my vehicle still parked in the lot, just a few seconds before. He ran to the garage and came back to tell me the service team only needed another 30 minutes. I immediately walked back to the parking lot to see the service team just arriving to my vehicle. I waited an additional 2 hours after this for them to tell me all of the necessary parts are on back order, and I would need to reschedule for a different day after the parts arrived. I understand the back ordered parts, but I do not like the service manager lying to my face instead of just saying that he was busy and forgot to check up on my vehicle. He also tried to tell me that my radio could not be fixed, and the issue was my cell phone. When he saw that I was researching the issue myself he said he would order a new radio and give that a try. He then continued to lie and tell me it would only be another 30 minutes. It ended up being another 1 1/2 hours. I was at the dealership for a total of 4 hours to get my oil changed and serviced. The techs had my vehicle for 1 hour to get the oil changed and about 30 minutes to diagnose the other issues. I can't imagine how long it will take to complete the repairs, but I will never wait at the dealership again. I also had fingerprints all over my radio that were not wiped off. I was very disappointed in my first service visit, especially after a such a great experience with the sales staff. Honesty is always the best policy! More

I was hearing a noise sometimes while driving but service center didn't find anything wrong. A gentleman rechecked for me thank you center didn't find anything wrong. A gentleman rechecked for me thank you More