Cape Coral Chrysler Dodge Jeep Ram - Service Center

First visit Brought my car in for simple service repair December 12 to make sure car would be okay for the new year. Decided to go to dealership because they specialize in there own vehicles. My che repair December 12 to make sure car would be okay for the new year. Decided to go to dealership because they specialize in there own vehicles. My check engine light was on and auto start light on but it was still running fine no issue. Came to dealership to clear item list spent close to $5000 repairing engine, fuel pump, differential fluid service, replaced oil filter adapter. Got my car back and literally 10-15min later autostart light comes back on. Did they even test drive the car Even a couple of miles ? make it home and now my car engine sound louder then ever. The dealership has professional license mechanics even my daughter heard that the engine was louder then usual. Have to bring the car back in. Second visit Bring the car back due to the loud noise, and the autostart light still on. I pop the hood and even the service individual can pin point out that this does not sound right and look at the tensioner and sees that it loose and rocking. Mind you this was never even an issue the first time I bought the car in nor when they did there inspection did it indicate that it was an issue my first visit. So something was either touch, manipulated with or something not sure trying not to speculate. Auto start light still on so that mean they probably just push reset button maybe not sure. I am not the professional mechanic. Furthermore, now I am told I need to replaced my tensioner, and serpentine belt. In addition, my autostart light being on may be due to the second battery needing to be replaced which is housed underneath the passenger or driver seat needs. Okay no problem i just want my family car to be in good shape so I have no issue. So that roughly another 500+. I believe I picked up my car on a Wednesday or Thursday car was driving fine... then Saturday night heading home with my family in the car engine light goes on, auto start light go on. The car doesn't feel the same, it night time and all I am hoping for is to just make it home. Can you imagine getting stuck on the side of the road 9pm at night children wife in the car. What going on I just picked up my car WEDNESDAY. So now the dealership is putting my family in jeopardy, and can be liable. Either way make it home that night. The next morning Sunday large oil spot on my driveway. Mind you I never had a oil leak on the vehicle ever to this magnitude until it was pointed by the mechanic on my first visit there was a small tiny leak which they supposedly fixed. Never had any oil stain on my driveway. I waited until Monday to call the service center and bringing my car back in again for the 3rd time. Like I mentioned before I value my time and money. But now my family was at risk, anything could have happen. So now I have to rent another vehicle because this is the family car, which I did ask if they can provide vehicle since this is my 3rd visit but it was stated that there aren't any available. Currently Awaiting what they are going to tell me now. the frustration is building but I am trying to remain complacent More

Unprofessional. Terrible mechanics. Broke 2 expensive items out of ignorance,not related to repairs and refused to fix them Horrible customer service Terrible mechanics. Broke 2 expensive items out of ignorance,not related to repairs and refused to fix them Horrible customer service More

The dealership is clean and welcoming. I was not happy waiting four hours on something that should’ve taken one and half hours. I was not happy waiting four hours on something that should’ve taken one and half hours. More

Great service car got done very quickly turned it in one day it was done the next Mike the assistant service manager was awesome and so is the whole service department thank you day it was done the next Mike the assistant service manager was awesome and so is the whole service department thank you More

Straight forward, they did what they said they would and I was in and out. I was in and out. More

The whole process of acquiring service for my vehicle was straight forward with excellent and honest communication from service department. straight forward with excellent and honest communication from service department. More

He was proactive and kept me informed at all times. Even helped the mechanic change the bulb Even helped the mechanic change the bulb More

It took a two hour wait in order to have an oil change and tire rotation with a scheduled appointment. Seems excessive. and tire rotation with a scheduled appointment. Seems excessive. More

I was very pleased the help Thomas gave and keep me updated with the progress on my truck. Thanks updated with the progress on my truck. Thanks More

I’ve been a service customer since 2018 with no disappointments. On my recent visit, Lisa was cordial and reassuring during my time there. My vehicle was serviced in a timely manner and once agai disappointments. On my recent visit, Lisa was cordial and reassuring during my time there. My vehicle was serviced in a timely manner and once again Cape Coral CDJR knocked it out of the park. More