Cape Coral Chrysler Dodge Jeep Ram - Service Center

I made an appt for a recall and was not made aware the part was not in. I waited several minutes and was told several times someone would be right with me. It is disappointing that no one thought of my part was not in. I waited several minutes and was told several times someone would be right with me. It is disappointing that no one thought of my time or considered to call me to cancel my appt. More

Job estimate and job timing were excellent and everything explained to my satisfaction. I waited for service to be completed and was comfortable in the waiting area. explained to my satisfaction. I waited for service to be completed and was comfortable in the waiting area. More

Excellent service. Can not be happier. Thanks for your service. Everything was right on and more. Can not be happier. Thanks for your service. Everything was right on and more. More

I am disappointed in the dealership for many reasons. For the size, there are only 2 diesel mechanics. They had my truck for 50 days to fix multiple problems. Don’t expect them to do the right thing and For the size, there are only 2 diesel mechanics. They had my truck for 50 days to fix multiple problems. Don’t expect them to do the right thing and give you a loaner, it is extremely difficult to get them to give you one. The inside of my truck was disgusting with dirt and hand prints every where. They don’t care about taking care and being respectful of your hard earned things. If you don’t want to feel respected and you don’t care about your vehicle and knowing what’s going on with it then this is the place for you. As for the service advisor, Bishoy is very disrespectful and lazy with his job. He told me it is not his job to keep me updated on the status of my truck. He told me he went “above and beyond” for calling the warranty and getting it setup for me. He would not return phone calls. He is very arrogant for someone so young and just getting started. His boss Mr. Torres never returned my phone calls once. Never did anything to help make his service advisor do his job or explain to him how to treat a customer. They both should be embarrassed and retrained on how to do their jobs. More

Good service and communicative staff. It's nice talking to Christopher Read. Thanks for your service. It's nice talking to Christopher Read. Thanks for your service. More

Very thorough and professional. Communication could be better Answered all of my questions. Never got the promised wash Communication could be better Answered all of my questions. Never got the promised wash More

Terrible service they would not call me back after four phone calls. I had to go in there to finally get someone phone calls. I had to go in there to finally get someone More

Good service, and comunicative staff. Completed repair in one day. Called when the vehicle was ready Completed repair in one day. Called when the vehicle was ready More

Timely listen to what I wanted to check on and did work to my satisfaction to my satisfaction More

Poor communication. Custom service sucks Won't take my car there again. Lost my business Horrible Custom service sucks Won't take my car there again. Lost my business Horrible More