Capistrano Mazda

Amazing Customer Service Fredy and his team at Capistrano Mazda are friendly and knowledgeable. Each time I visit, I am greeted instantly with a smile. I appreciated the tim Fredy and his team at Capistrano Mazda are friendly and knowledgeable. Each time I visit, I am greeted instantly with a smile. I appreciated the time they took to diagnose a problem with a piece that became dislodged on the underbelly of my car. The part got ordered and they offered to install free of charge! Wow! I will continue to bring my Mazda CX-3 to them for service. They are trustworthy and run an efficient workplace. More

First Car After my 2002 car broke down this past week, I was in need of a fresh new start. Thankfully I was able to find it here at the Mazda Dealership of San After my 2002 car broke down this past week, I was in need of a fresh new start. Thankfully I was able to find it here at the Mazda Dealership of San Juan Capistrano. The entire staff was extremely helpful and friendly, particularly Katrina Brown! Katrina walked me through the entire process on my own, seeing that this is my first new car she was outstanding. Katrina went above and beyond by helping me purchase the best car for me. After taking to her on the phone twice she new exactly what I was looking for and made sure to stay around the price point I was looking for. Overall, this dealership operates amazing, they are truly genuine and care about their customers. Thank you to the entire Mazda Team for this great experience and helping purchase the best car possible! More

I was happy to give them my business! Jerry Aydemir was is the perfect example of how a car salesman should be. He was extremely HELPFUL, GENUINE, and HONEST. I love my new car and I refus Jerry Aydemir was is the perfect example of how a car salesman should be. He was extremely HELPFUL, GENUINE, and HONEST. I love my new car and I refuse to go anywhere other than Capistrano Mazda. After dealing with horrible neighboring dealerships in the area, going to Mazda was a night and day experience. The service managers even took the time to introduce themselves to me which was awesome. The gentleman who also did my finance paperwork was FANTASTIC! Thank you!!!!! More

Great Sales Car Buy In short it was the best car buying experience I've ever had for a new car. Katrina Brown Sales internet consultant was very outstanding and new her In short it was the best car buying experience I've ever had for a new car. Katrina Brown Sales internet consultant was very outstanding and new her stuff. 5 stars up. More

Friendly sales, good prices! Diego, Moe and Chris were great to work with. They were very patient, helpful and had low-pressure sales. Diego was always available for questions and Diego, Moe and Chris were great to work with. They were very patient, helpful and had low-pressure sales. Diego was always available for questions and thorough in his explanations. Overall, a terrific car buying experience! More

They kept it real To give some background: I am a first time car buyer through a dealership. My previous cars are from family or family assisted through Craigslist. So To give some background: I am a first time car buyer through a dealership. My previous cars are from family or family assisted through Craigslist. So when my 1997 Rav 4 finally kicked the bucket, I wanted a reliable and certified used car, instead of doing the whole sketchy Craigslist thing, especially without a mechanic friend to come with me. So taking my friends' advice to go try cars in the make, style, and type I liked. I had a hodge-podge of an experience. At one set of dealers the salespersons were friendly, and at others I got pigeonholed into what they think I could afford and was shown crap. Being a female too, all the reps second guessed me and tried to avoid me taking a look under the hood or inspecting the trunk for a spare. Having an older car teaches you to appreciate those details. My significant other all the while was helping me take notes, being morale support, my designated man, and researcher. He found a few used Mazda 3s, since the 2017 one I test-drove was what I ended up comparing everything to, at the dealership in San Juan Capistrano, which is down the way from our home. We get there, but they were busy! Which makes sense, because their staff was so nice! Easy to work with, and absolutely pleasant and accommodating! The first person we ran into, Diego, ended up being our rep. Oh man! Diego was a breathe of fresh air after a long day of car hunting (10am to 6pm!). Diego was cordial, polite, never blinked an eye at my need to investigate, and encouraging of a test-drive. Just a down-right cool dude. He was straight forward and transparent with my man's and my questions. I ended up falling in love with the car. The paperwork process was painless, no real haggling was necessary, and the finance team was understanding. My experience is a testament to the importance of transparency and good humans make good sales people. In the end Chris from finance had us rolling, and took care of me with a good deal. All-in-all: I am coming back for service in the future and I could have beer at the end of the day with these dudes. More

Fredy Campos as Capistrano Mazda ensured that my family's cross-country drive went smoothly by fixing our Mazda M3's heater element. Thank you, Freddy, we would n as Capistrano Mazda ensured that my family's cross-country drive went smoothly by fixing our Mazda M3's heater element. Thank you, Freddy, we would not have been able to make the drive safely this winter without your kind, swift assistance! More

Great experience I had a great experience buying a new car at Capistrano Mazda. It was easy and fast, and I couldn't be happier with my new car. I had a great experience buying a new car at Capistrano Mazda. It was easy and fast, and I couldn't be happier with my new car. More

Above and Beyond to provide the Best Service I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came i I had a great experience working buying my new Mazda 6 from Capistrano Mazda. Before I arrived I negotiated the best price with Marcin and then came in to do the paperwork. From the very first phone call to the handover of my new vehicle Marcin provided the best level of customer service. He made the process effortless and enjoyable. Marcin, Paul and the team at Capistrano Mazda were very responsive to my particular needs and delivered the best car buying experience. When it came time to collect my new Mazda 6, Marcin took the time to explain the different features of the car. He showed true passion for his job and obviously enjoyed the experience of helping his customers. I would highly recommend Capistrano Mazda as the place to shop for a new Mazda. More

Easiest purchase ever My husband is in the business, so we buy cars differently. We negotiate the deal ahead of time and come in and do the paperwork. Because of this we My husband is in the business, so we buy cars differently. We negotiate the deal ahead of time and come in and do the paperwork. Because of this we often get the "3C" delivery; "See the Car, See the Keys, C ya". Not here. AJ took the time to explain everything to me, he made sure I knew how things worked before I left the lot. he made sure I knew I had his cell phone and told me if I had any questions to call him. Kevin in Finance was great, explained all the options to me, made the process as painless as possible. The deal started with Moe who was professional though the whole process. The exact car I wanted was actually sitting in the MV Mall, once we had a deal, he made sure it was back at the dealership when I was able to come pick it up. When I pulled in and saw it sitting there with a "Do not Sell" notice on the windshield, that made my day. I am so happy with this dealership that I will be coming here for service, even though I have other Mazda dealers closer to my home. These 3 sold me on Capo Mazda completely. More