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Capistrano Mazda
San Juan Capistrano, CA
1,611 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids.
Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California.
If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place!
Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,611 reviews
July 31, 2017
Mazda Genesis was very helpful and met all my needs and answered all questions I had regarding buying my first car. I was very happy with the customer servi Genesis was very helpful and met all my needs and answered all questions I had regarding buying my first car. I was very happy with the customer service. Genesis was very friendly and made making my decision simple. More
by kenzo parsons
Employees Worked With
Genesis Poulson
July 30, 2017
Paint smudge on driver side's door AND dead keys' batteries This review is only on the post experience after we bought the Mazda 3 from the dealer. Genesis's service was great, but only couple days after we bou This review is only on the post experience after we bought the Mazda 3 from the dealer. Genesis's service was great, but only couple days after we bought the car, we soon noticed an apparent paint smudge on the driver side's door and some scratches around that smudge. We weren't be able to notice it when we went to the dealer as the car was dirty, and dealer didn't mention about it either. We do realize that this is not a new car, but a certified pre-owned so some scratches and smudges are inevitable but only wish that the dealer was honest about it, especially when they're very firm about the sell price. In addition, we also found out that the automatic car key sensor doesn't work properly, sometimes it takes me two, three minutes to press the unlock button numerous times but the car just doesn't sense it at all. We took the car to the nearest Mazda dealer today and they told us that one car key is already dead and the other one is barely working. We mentioned about the warranty and they said the dealer we went to doesn't cover car key warranty. So we had to pay for the new batteries, though it doesn't cost much, we are disappointed that the dealer is less than honest with us about these defects. More
by Fiona
Employees Worked With
Genesis Poulson
July 29, 2017
Quick and Easy I was having trouble with the fob for my Mazda CX-5. I called the Capistrano Mazda Service Department and explained what was happening. Fredy knew imm I was having trouble with the fob for my Mazda CX-5. I called the Capistrano Mazda Service Department and explained what was happening. Fredy knew immediately what my issue was and told me to come in and he'd take care of it. When I made that call I was sure it was going to cost me an arm and a leg to fix. I went in and both gentlemen in the office met me with a smile. I explained that I called earlier, and Fredy remembered our conversation. He took my fob apart, replaced the battery (and didn't make me feel stupid because I didn't know how to change it myself), and sent me away, a happy camper. There was no charge for fixing my "broken fob". Dealerships just don't have customer service like that any more, so I'm super happy! More
by BATTING1000
Employees Worked With
Fredy Campos
July 19, 2017
Service visit I have probably written only a couple of reviews in my life, but I had to write a review because the service I received this past weekend was way beyo I have probably written only a couple of reviews in my life, but I had to write a review because the service I received this past weekend was way beyond anything I've ever received at a dealership. Fredy Campos was professional, attentive, informative, and just made the entire experience very easy. I came in for an airbag adjustment that stemmed from a recall notice. I was in and out within 45 minutes - just as Fredy promised. When does that ever happen at a car dealership? More
by South OC mom
Employees Worked With
Fredy Campos
July 10, 2017
Excellent It was a great experience! Staff is helpful and nice service. I would definitely refer this dealership to anyone. I am very happy of the outcome. It was a great experience! Staff is helpful and nice service. I would definitely refer this dealership to anyone. I am very happy of the outcome. More
by Ericabby0215
Employees Worked With
Genesis Poulson
July 10, 2017
Good deal on last years car I wanted a manual transmission. Capistrano Mazda still had a 2016 CX-5. We communicated by email. I liked what she said and the video she sent. I drov I wanted a manual transmission. Capistrano Mazda still had a 2016 CX-5. We communicated by email. I liked what she said and the video she sent. I drove down and bought my new car. More
by Never
Employees Worked With
Genesis Poulson
June 29, 2017
The Easy Way To Buy Your New Car. What a relief to find this dealership and purchase our Mazda here. In the past we bought a VW Touareg from them and knew this would be a positive an What a relief to find this dealership and purchase our Mazda here. In the past we bought a VW Touareg from them and knew this would be a positive and pleasant experience. We just bought a Mazda CX-9 and again what a easy and fast process. We did our research checking dealer prices and we found the best prices by far here. The " Smileage" no haggle pricing is much appreciated as many dealers play " car dealership games" and you won't find any played here. The staff is genuinely friendly and helpful. No pretense here. Our salesperson, A.J. was a true gentleman and considered our time as valuable and assisted us in find the car we not only wanted but could afford. Why shop anywhere else. More
by Surf City Beach Lover
Employees Worked With
Service Manager. Freddy Campos friendly & helpful., AJ Jamshidi
June 20, 2017
Happy First-time Mazda Owner This dealership, and specifically Forouz Mohisefat, helped me understand and appreciate the value of Mazda vehicles. I've been thoroughly satisfied wi This dealership, and specifically Forouz Mohisefat, helped me understand and appreciate the value of Mazda vehicles. I've been thoroughly satisfied with my purchase and the 2017 CX-9 is a tremendous vehicle. Mazda did a terrific job in its design and the quality becomes apparent as soon as you start driving. My wife and I enjoyed workng with Forouz. She's extremely helpful and her down-to-earth personality made the experience of buying our first Mazda truly enjoyable. We never felt pressured, which was a huge deal for us. I'd happily recommend her to anyone interested in Mazda vehicles. More
by Dragonride
Employees Worked With
June 04, 2017
Great. I had a great experience with Marcin and Poul, they were very honest and nice. The process of buying was straight and easy. They are professional. I I had a great experience with Marcin and Poul, they were very honest and nice. The process of buying was straight and easy. They are professional. I love my new car. Thank you very much. Julita Monasterska. More
by jestembogata73
May 27, 2017
Amazing I just wanted to thank Alec Raetz for the GREAT service I received when I brought my car in for an oil change. I had a few marks on my new car from a I just wanted to thank Alec Raetz for the GREAT service I received when I brought my car in for an oil change. I had a few marks on my new car from a parking lot and I was upset...It was my new car! Alec took the time to rub it out, I was so happy! He is a true professional, Mazda is very very lucky to have him . Thank you Alec. Lisa Kelly More
by Lisa Kelly
Employees Worked With
Alec Raetz
