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Capistrano Mazda
San Juan Capistrano, CA
1,381 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids.
Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California.
If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place!
Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,381 reviews
April 23, 2019
Excellent Service was good and on time. The waiting area is well ventilated and free snacks are being served. The staff are very friendly and helpful. Service was good and on time. The waiting area is well ventilated and free snacks are being served. The staff are very friendly and helpful. More
by rosanne.gantala
Verified CustomerEmployees Worked With
Laura Reiter
April 23, 2019
New Car Prep The car was perfectly prepped for pick-up the day after we completed the purchase. All work was done on time, they stayed in touch with me and gave m The car was perfectly prepped for pick-up the day after we completed the purchase. All work was done on time, they stayed in touch with me and gave me the necessary instructions on using the Apple Play and even helped me set up my I-phone. They were great people to work with during the entire sales and service process. More
by thomasmvertin
April 22, 2019
Helpful considerate staff, fast service, great facility. I am always grateful to the service staff at Capistrano Mazda, they work with my busy schedule and are either able to get me in and out in and out qui I am always grateful to the service staff at Capistrano Mazda, they work with my busy schedule and are either able to get me in and out in and out quickly if I am staying on site or set me up with a ride to work if I am leaving my vehicle. The staff that great me are welcoming and kind and it is honestly some of the best customer service I have ever received. More
by howdywho2
Employees Worked With
April 20, 2019
Best Service Department EVER! This place has the best customer service ever, I cant believe how well everyone treats me when I arrive and leave. Cyrena and Alex are just amazing to This place has the best customer service ever, I cant believe how well everyone treats me when I arrive and leave. Cyrena and Alex are just amazing to work with, I will never go anywhere else for my Mazda service. The best in the west! More
by carguy
Employees Worked With
Other Employees :
Kira Uda, Alex Hernandez
April 19, 2019
Worst experience ever This dealership lacks in customer service and accountability of its employees. resolution in handling issues brought to attention has be the worst. Th This dealership lacks in customer service and accountability of its employees. resolution in handling issues brought to attention has be the worst. This dealership lost my auto sale, Mazda service and any possible referrals. Train your employees how to be professional. More
by SG
April 19, 2019
Always excellent and friendly service dept. Prior to making Capistrano Mazda my dealership of choice to take my Mazda to for service I visited a Mazda dealer in Irvine (which is closer to where Prior to making Capistrano Mazda my dealership of choice to take my Mazda to for service I visited a Mazda dealer in Irvine (which is closer to where I live). Let’s just say that they are not nearly as attentive to their clients needs and don’t seem to care about retaining them. When I made my first service appointment at Capistrano Mazda I just happened to get assigned Cyrena as my service advisor and I am so thankful I did. She is very friendly and attentive to her clients! You can tell from the moment you arrive for service that she is genuinely happy to see you and you can trust her service recommendations. She will not try to have you add on extra services. More
by WBACH67
Employees Worked With
April 17, 2019
good service in the 8 am, only need 45 mins, that is only half time than Toyota. I like fast service, shorter waiting, better feeling. good service. in the 8 am, only need 45 mins, that is only half time than Toyota. I like fast service, shorter waiting, better feeling. good service. More
by 28718167
Employees Worked With
April 17, 2019
Quick, Friendly, and Efficient I believe I was really lucky when I brought my item in for service. I was helped immediately upon entering the service center and my car was immediate I believe I was really lucky when I brought my item in for service. I was helped immediately upon entering the service center and my car was immediately taken in for its routine service. All-in-all, I was in and out in thirty five minutes! More
by WISLER1
April 17, 2019
Oil change tire rotation This is an awesome dealer. Everyone is knowledgeable and professional as well as friendly. The waiting room is comfortable and accommodating . I did This is an awesome dealer. Everyone is knowledgeable and professional as well as friendly. The waiting room is comfortable and accommodating . I did notice a $30 increase from last visit for same service. More
by OROBBERTZE
Employees Worked With
Fredy Campos
April 16, 2019
Capistrano Mazda is the best! I’ve been going to Capo Mazda for years. The staff and service has always been exceptional. Fredy is great-very professional and trustworthy. Keep up I’ve been going to Capo Mazda for years. The staff and service has always been exceptional. Fredy is great-very professional and trustworthy. Keep up the great work! More
by STRACY1675
Employees Worked With
Fredy Campos
