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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.8
559 Reviews

559 Reviews of Capistrano Mazda - Service Center

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July 16, 2020

This dealership is great all sale counselors are friendly and are willing to help find the right vehicle with the right price that you can afford More

by Ricardo Esquivel
Recommend Dealer
Yes
Employees Worked With
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Paige Salmon
Jul 17, 2020 -

Capistrano Mazda responded

Hello Ricardo, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

July 16, 2020

Excellent and friendly service I will definitely recommend to all my friends and family. Lou Bastiaans was very helpful and professional. My car was not only serviced but returned w More

by GDIAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Capistrano Mazda responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

July 15, 2020

What is this, an essay? I needed some warranty work done and they got it done, including some extra recalls that I didn’t know about More

by MARCGVACCARO
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hello, Thank you for taking the time to share your thoughts on working with our team at Capistrano Mazda. Please let us know if we can be of any more assistance! Kate

July 11, 2020

This is the FOURTH TIME WE HAVE BROUGHT Our 2017 This is the FOURTH TIME WE HAVE BROUGHT Our 2017 Mazda 3 IN FOR A LEAKING WINDSHIELD WIPER FLUID CONTAINER. It is already OUT again! More

by DOUGPARKS2003
Recommend Dealer
No
Employees Worked With
Hector Arvizu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

We are very sorry that you had a negative experience with us. This must be very frustrating for you to have to come back and still not have your windshield wiper fluid container fixed. Would it be possible to have someone from our management team reach out to you to discuss? If so, please email us below with your information and we will get back to you immediately. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Kate customerservice@capovwmazda.com

July 09, 2020

Prompt and proper receiving by Alex.. Pandemic prevention protocol implemented to detail, makes us customers feel very safe. Service performed timely plus full service report card, the co More

by HERU_H
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jul 10, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

July 08, 2020

Service appointment experience Considering the Covid19 situation, the team scheduled and handled my scheduled service appointment well... Social distancing was well planned etc., (L More

by johnsobczak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi John, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

July 08, 2020

Needed to do eckbond I arrived and I was taken care Needed to do eckbond I arrived and I was taken care immediately. They order a Lyft for me to go back home and as soon the car was ready they called More

by merquiaga1
Recommend Dealer
Yes
Employees Worked With
Paige Salmon
Jul 08, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

July 08, 2020

Helpful, kept me informed. Ready when needed. Our service rep kept us informed and let us know additional recommended work and costs. Very helpful. Car was ready sooner than expected even with add More

by LESLIEBEAU777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jul 29, 2020 -

Capistrano Mazda responded

Hi Leslie, Thank you for your review! We appreciate your business and our team looks forward to serving you again soon! Kate

July 03, 2020

Great friendly service I enjoying going in to the mazda dealership to get my car serviced the staff there is always so friendly and nice. Every time I go in I make sure I se More

by alas.eridan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Capistrano Mazda responded

Thank you for your review and kind words for Cyrena! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

July 03, 2020

Outstanding Service Cyrena Morena took car of us when we had a serious problem with our CX-5. A courtesy car was provided for as long as needed and the communication with More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Paluch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi Bob, Thank you for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

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