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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.7
569 Reviews

569 Reviews of Capistrano Mazda - Service Center

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July 02, 2020

Always a pleasure to have my car serviced there. I do wish a courtesy car was available as I travel up from Fallbrook then go to my sons house to watch the grandkids Uber was offered but this does leave More

by georgewightman
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi George, Thank you for the kind words for our service department! We look forward to sharing your comments with them, and please don't hesitate to let us know if we can be of further assistance. Kate

July 02, 2020

Great Running car M car was very clean inside and out. It is a verily new car so it should not have any issues with it . I really love my car with all the new techno More

by Ally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi Ally, Thank you for your business and this review, Ally! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

July 01, 2020

maintenance service All went smoothly checking in for maintenance service appointment. I received a curtesy call that my car was finished before time quoted. Overall, g More

by mistyl.walker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Capistrano Mazda responded

Thank you so much, Misty, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

June 30, 2020

I love this dealership! Everyone is very nice and very helpful. This is my 2nd Mazda purchase. I will never go anywhere else . Thank you Capistrano Mazda 😁 More

by Deb23
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Jul 01, 2020 -

Capistrano Mazda responded

It has been a pleasure serving you, Deb. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

June 30, 2020

Capistrano Mazda Service Center This was my first experience there. I have bought my last 3 vehicles at Capistrano VW and Mazda. I love in Carlsbad. The drive was definitely worth it More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

June 29, 2020

Friendly, Quick Service The Service Dept. staff was focused, friendly and quick with starting the requested service. Identified additional services needed on vehicle, and pro More

by jarplanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

June 29, 2020

Always friendly and fast service! I had a question about a previous service from a different location and they cleared it up as there was no actual problem. More

by justinkbakerocg
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Capistrano Mazda responded

Thank you, Justin, we appreciate your business and our team looks forward to serving you again soon! Kate

June 27, 2020

Every time I go to this dealer, whether it is to buy a car or have service done, they always go above and beyond to make sure you are happy. Cyrena was helpful and made sure I was satisfied from beginning More

by gweeks22
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda. Your feedback and rating mean a lot to us. We're glad Cyrena was able to help and we hope to see you again Kate

June 27, 2020

World Class Service Great service department and always a warm and friendly place to go. Cyrena goes above and beyond with the service she provides and is always friendly More

by ryan64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

June 27, 2020

excellent customer service always a great experience at Capistrano Mazda -easy to schedule my appointment and great customer service - everyone very informative & communicative! More

by bought a new car -very happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Capistrano Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Cyrena here at Capistrano Mazda. Kate

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