Capistrano Mazda - Service Center

Great Service My third visit, its been so easy to both schedule and perform the necessary maintenance. Being a new vehicle, which I am so happy with, its been only My third visit, its been so easy to both schedule and perform the necessary maintenance. Being a new vehicle, which I am so happy with, its been only schedule service. But, that has been easy and affordable. I will continue to get my service done here, very pleased overall. My daughter also has a Mazda, and she's been very happy with the service. More

Customer Service at its BEST I'm so impressed with Capistrano Mazda as they met every deliverable they promised us and then some. Lou B understands how to deal with customers and I'm so impressed with Capistrano Mazda as they met every deliverable they promised us and then some. Lou B understands how to deal with customers and made our (my wife and me) experience truly the best service we've ever experienced. In fact, we recently had an interaction with Capistrano Nissan that was so horrific that after this service I told my wife we will never have another Nissan! Every step of the way, Capistrano Mazda has it down to a science. Even the billing process is simple as we received texts with updates and when the vehicle was ready a link was set to pay the bill on-line so there was no waiting period to pick the car up. Just walk in and get the keys. LOVED our experience! More

Thank you for doing the 30k service on my Mazda6, the service rep Cyrena was very courteous and the video the mechanic shared was cool to see the issues with the car. service rep Cyrena was very courteous and the video the mechanic shared was cool to see the issues with the car. More

awesome as usual usual amazing service - ready for me at appointed time, professional and courteous, and extremely fair and honest - refreshingly pleasant experience l usual amazing service - ready for me at appointed time, professional and courteous, and extremely fair and honest - refreshingly pleasant experience like no other dealer ive had work done at- my service rep (cyrena) was incredibly helpful and pleasant More

My wrench light came on and I called the dealership in the morning and they were able to fit me in the same afternoon. I just needed an oil change and they also took care of a recall. My car was finished the morning and they were able to fit me in the same afternoon. I just needed an oil change and they also took care of a recall. My car was finished in a timely manner and even washed. Cyrena provided excellent customer service and the vibe in the service department is so calm and I am always greeted immediately when I walk in the door. Great job 😄 More

Service writer was friendly, knowledgeable and professional. Most important; the car was ready when she said it would be! The Service Department was easy to locate and the interior was modern, op professional. Most important; the car was ready when she said it would be! The Service Department was easy to locate and the interior was modern, open and inviting ...not dingy and run down like some dealerships. The waiting area was also very nice. More

As always, premium service with a great staff Title says it all! Always receive a warm welcome and am never in doubt that my needs will be met. There's a word count minimum so here are a few extra Title says it all! Always receive a warm welcome and am never in doubt that my needs will be met. There's a word count minimum so here are a few extra words. More

Love the new building. Very welcoming. Getting to hear see and hear via via from the mechanic. The waiting area is comfortable. I like the customer service see and hear via via from the mechanic. The waiting area is comfortable. I like the customer service More

The servicemen at Mazda were wonderful. They did my car The servicemen at Mazda were wonderful. They did my car in the time they said they would. My Mazda runs smoothly...... I love my Mazda The servicemen at Mazda were wonderful. They did my car in the time they said they would. My Mazda runs smoothly...... I love my Mazda More

Dirty car and no one ever called You have to do a lot of the work yourself with this service center. Poorly managed service center. Plus my car was filthy when I got it back. You have to do a lot of the work yourself with this service center. Poorly managed service center. Plus my car was filthy when I got it back. More