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Capistrano Mazda - Service Center

San Juan Capistrano, CA

4.7
589 Reviews

589 Reviews of Capistrano Mazda - Service Center

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August 01, 2025

The dealership doesn’t address any issues. Sales representatives stereotype the customers. Would not go back for service or sales. More

by calid123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cyrena Morena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Cedeno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Capistrano Mazda responded

We apologize for your experience and appreciate you bringing this to our attention. Please email us at customerservice@capovwmazda.com to provide further details of your experience. Thank you, Capistrano Mazda

July 31, 2025

Treated like Family as soon as I Drove up for Service. Answered all my Questions . First Oil Change was Free! Loved It! More

by GAZOO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Capistrano Mazda responded

Thank you for the review!

July 31, 2025

the lady who helped me had attitude and was trying to charge me for a issue they made on my car More

by Billip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cyrena Morena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Capistrano Mazda responded

Thank you for bringing this situation to our attention. Based on the information provided, we were not able to locate your appointment details. Please email us your first and last name and best contact phone number to customerservice@capovwmazda.com. Thank you, Capistrano Mazda

July 31, 2025

Prompt attention, excellent customer service. Knowledgeable staff. Video review is a nice touch. Respectful of my decision not to proceed with any add-ons at this time. Long time customer. More

by sarah.ann.moore
Recommend Dealer
Yes
Employees Worked With
Cyrena
Aug 21, 2025 -

Capistrano Mazda responded

Thank you for your review!

July 30, 2025

Great service, they care. Service with a smile. Car wash needs work . Provided a ride home and back. Cut above the rest More

by JERRYBURNS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Capistrano Mazda responded

Thank you for your review!

July 24, 2025

Our first experience with Capistrano Mazda service was as good as it could get -from appointment setting, checkin, video summary to pick up. 10 stars! Thank you :) More

by Junehosokawa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Diaz
Jul 28, 2025 -

Capistrano Mazda responded

Thank you for your review!

July 21, 2025

Been a leasing customer for nearly 10 years and always come back because it's the best dealership! More

by MEGANCHANEYY
Recommend Dealer
Yes
Employees Worked With
Hugo Diaz
Jul 22, 2025 -

Capistrano Mazda responded

Thank you so much for your lovely review! We will pass your compliments on to Hugo!

July 20, 2025

Efficient, friendly and informative. Excellent service ?????????? Accommodated me on a tight schedule by giving me a loaner car while my car was being serviced More

by klgavin
Recommend Dealer
Yes
Employees Worked With
Cyrena Moreno
Jul 22, 2025 -

Capistrano Mazda responded

Thank you for your review! We will pass your compliments on to Cyrena!

July 18, 2025

Always helpful. Kind and informative employees. Comfortable people to work with. I feel like they certainly know what they’re doing More

by LANDERSON18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Ulrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alix Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Capistrano Mazda responded

Thank you so much for your review!

July 18, 2025

We had a wonderful experience with our salesperson and Mazda staff! We are very pleased with our new vehicle More

by rayvollmer7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Furusha
Jul 22, 2025 -

Capistrano Mazda responded

We appreciate your review!

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