Capistrano Mazda - Service Center

A Good Experience My car was serviced quickly and Alex my service advisor was very pleasant and helpful throughout the process. Staff were very efficient and I was able My car was serviced quickly and Alex my service advisor was very pleasant and helpful throughout the process. Staff were very efficient and I was able to make an appointment right away to get my car in. More

Always excellent, fast & friendly. This was not my first visit to Capo Mazda, and it will not be my last. I always get greeted with a smile, the quote is reliable, and I get complimenta This was not my first visit to Capo Mazda, and it will not be my last. I always get greeted with a smile, the quote is reliable, and I get complimentary coffee while I wait. My car looked and sounded fantastic when I left, they even held open the door for me! Thanks Cyrena, it was a pleasure to meet you! More

Oil change, as smooth a process as it can be Oil change took a fairly short amount of time, although noted it was early morning and with appointment. Total of 45 min from drop-in to drive out. Oil change took a fairly short amount of time, although noted it was early morning and with appointment. Total of 45 min from drop-in to drive out. Price is fair, and service quick and pleasant. Only caveat is that a saw my car ready for about 5-10 minutes before my name was called. More

Alex was very nice and helpful We had a great experience getting my sons Mazda 3 serviced at Capo Mazda. He had the Oil changed tire rotation, they found issues and replaced a motor We had a great experience getting my sons Mazda 3 serviced at Capo Mazda. He had the Oil changed tire rotation, they found issues and replaced a motor mount and the main drive belt. We also had his original exhust put on. The service advisor Alex was knowledgeable and helpful. She provided him a loaner car and communicated every step of the way. His car was ready the second day. He loves his car and it runs like new and Alex had it washed as well. Thank you More

superb experience Fast, efficient, and friendly service. Accurate diagnosis of the problem with fair resolution at a reasonable cost. I would highly recommend the servi Fast, efficient, and friendly service. Accurate diagnosis of the problem with fair resolution at a reasonable cost. I would highly recommend the service department to others. More

Very good The service writer and support staff were very professional and efficient I would recommend Mazda of San Juan to my friends and family thank you The service writer and support staff were very professional and efficient I would recommend Mazda of San Juan to my friends and family thank you More

Cyrena and Alex were fantastic as always Both Cyrena and Alex are amazing service professionals. Sweet, humble, and very efficient. Can't even imagine going anywhere else =) I'm very happy wi Both Cyrena and Alex are amazing service professionals. Sweet, humble, and very efficient. Can't even imagine going anywhere else =) I'm very happy with my experience! More

Not organized staff-but very friendly Your staff is extremely friendly. They greeted me when I arrived and knew who I was. They smiled, and made sure I was comfortable. People have great p Your staff is extremely friendly. They greeted me when I arrived and knew who I was. They smiled, and made sure I was comfortable. People have great personalities. When the rep came out to greet me I showed her the scratch on the side of my door. It had been documented by the sales associate that the car was purchased with scratches back in May 2018. Since this was my one year checkup, car only has 3,300, I came in for the oil change and check up in addition to have the scratches buffed out. The car was done under one hour. When I get to the car, scratches are still on the door. The same rep that first approached me said, "oh, is that documented by your sales person, who was the sales person." I again explained the issue, for second time. I had reminded her before to note the scratch situation. I guess she forgot. She immedialty got the tech to look at it. He explained what he was going to do. He took the car, took care of the scratch and came to get me. The car looked great. Then he noticed the car had to be washed again because there was too much wax on the car. Again, had to wait for the person to take the car and wash it. Car came back, it looked great and I drove away. I am not upset because the end result was good. People are nice, mean well but are not organized in what they are doing. The rep should have noted the scratch on the to do list for the techs and the tech should have looked at the condition of the car after he buffed it out. Minor...not a huge issue but not the first time my husband and I encountered issues with your staff not being on task and on point. The other thing is your oil change prices are high. If it wasnt a free oil change I would not have visited your dealership. Perhaps if you have better deals that compete with Pep boys and other places then I will return. More

Good communication, work was fast, price is very reasonable. This is not the old dealer concept charging ridiculous price anymore. Someone got the right idea. Cyrena was great. Answered all my questions. Will pr This is not the old dealer concept charging ridiculous price anymore. Someone got the right idea. Cyrena was great. Answered all my questions. Will probably lease another when this lease runs out. Service is a big part of the ownership experience. More

10,000 mile service All was excellent! Alex was very friendly and since there were no loaner cars she called an Uber for me and had a nice lunch until the car was done. T All was excellent! Alex was very friendly and since there were no loaner cars she called an Uber for me and had a nice lunch until the car was done. Then she called an Uber to pick me up- So nice and accommodating More