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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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548 Reviews

548 Reviews of Capistrano Mazda - Service Center

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January 29, 2021

Genuinely great service. This dealership is filled with staff who have your best interest in mind. No pushing, no mixed messages, just helpful people wanting the best for you. More

by kb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

January 28, 2021

They gave me an appointment and they told me to come back another day due to one of their machine is not working. They could’ve cancel my appointment before I left home since I drove all the way from San Die More

by seff19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Female employee (don’t remember)
Jan 28, 2021 -

Capistrano Mazda responded

Hello, We sincerely apologize for the lack of communication on our end and are disappointed to hear you didn't have the best experience at our dealership. We want to thank you for this feedback so we may use it to improve and if you would like to give us another opportunity, please reach out to us at the email below so we may receive your details and have our Service Manager contact you. Best, Kate customerservice@capovwmazda.com

January 24, 2021

Great service and fast and efficient. They were very helpful in figuring out my car issues and getting fixed. Always a pleasure getting mu car serviced. Thank you More

by SLBRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alessandra hernandez, Alex Hernandez
Jan 24, 2021 -

Capistrano Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

January 22, 2021

Very helpful and super friendly. They made sure I was comfortable and aware of everything the entire time. They explained any questions I had and I never felt silly asking them anything. More

by KASIGOODWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Capistrano Mazda responded

Kasi, we are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Kate

January 19, 2021

Went in for a oil change and inspection. The team was flawless and friendly. I enjoyed my overall experience and will return happy to my next appointment at Mazda SJC More

by Jake Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Jan 19, 2021 -

Capistrano Mazda responded

Thank you so much, Jake, for your kind words, and for taking the time to leave us this wonderful feedback! Kate

January 15, 2021

Our sales person Rick was very nice and knowledgeable. Definitely will recommend Rick and this Mazda dealership to family and friends. Love our CX-5 More

by RaineyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Jan 15, 2021 -

Capistrano Mazda responded

Rainey, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate

January 11, 2021

This is my favorite dealership every time I come it is always super nice and clean and all the employees are super helpful. Even though my car was a little worse for wear, cyrena morena was super helpful More

by YIMJORDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Capistrano Mazda responded

It's great to hear that Cyrena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

January 09, 2021

Absolutely loved the staff! They are amazing people!! They helped me out so much thank you guys! Special thanks to Alex Hernandez for getting me in and out in a time manner More

by sharked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jan 10, 2021 -

Capistrano Mazda responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and our team, and we look forward to working with you again. Kate

January 04, 2021

My experience with this dealership is always good. It's near my home, the employees are courteous, professional, and greet you with a smile. Cyrena the service advisor is always there to help me schedule m More

by Pat Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Capistrano Mazda responded

Pat, We appreciate your business, Cyrena and our team looks forward to serving you again soon! Kate

January 02, 2021

Excellent service. I have been coming here for years as well as buying my cars here. Cyrena Morena my service advisor and Hector Arvizu my service tech were very friendly and helpful. They even sent me a t More

by Extremely Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2021 -

Capistrano Mazda responded

Thank you for the kind words for Hector, Cyrena, and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

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