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Capistrano Volkswagen
San Juan Capistrano, CA
1,616 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,616 reviews
July 28, 2025
Capistrano Volkswagen offers quality service and personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or personnel and a welcoming vibe. Appointments are scheduled such that customers are not forced to wait long for their service provider, salesperson or parts. More
by AUTO3
Verified Customer
July 27, 2025
Really easy process and great service from Nick and Mike. They always make it easy and I will continue to buy cars from them. They always make it easy and I will continue to buy cars from them. More
by BPARKER8
July 26, 2025
Fifteen words fifteen words fifteen words fifteen words fifteen words fifteen words fifteen words fifteen words. fifteen words fifteen words fifteen words fifteen words. More
by DMBOYER
July 22, 2025
Car returned with back door open. Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen s Not sure why trunk door had been opened for a tire rotation to begin with. Also low pressure warning appeared two days later. This shouldn’t happen so soon after a tire rotation. Very frustrating. More
by SOONERHUTCH
Employees Worked With
July 22, 2025
Fantastic customer service. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. Waiting area is comfortable. The service advisor Zander Esterley was professional and knowledgeable. More
by Sorlowski12
Employees Worked With
Zander Esterley
July 21, 2025
Had a great experience buying an ID 4 from Capistrano VW. Steve was extremely helpful and shared lots of information and enthusiasm about the car. He even stayed late to get us oriented to the features and s Steve was extremely helpful and shared lots of information and enthusiasm about the car. He even stayed late to get us oriented to the features and systems. We felt we got a good deal at Capistrano VW. More
by CORINNEF
Employees Worked With
July 19, 2025
Entire service was covered under warranty and I received a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t a loaner car free of charge. However, my car sat at dealership for first day untouched (I was without a loaner this first day). The next day I didn’t receive a call at all, I finally called at 3pm inquiring about my vehicle. I received a loaner (great!) on Friday but was told I’d be updated on Monday. No updates. Not a single one. Finally I was called at 8am on Thursday informing me my vehicle was ready. I went to pick it up, no one updated me on specifically what was done. But I was told if another issue I had persisted to come back in which was helpful info. The woman checking in my loaner was less than polite (she didn’t offer a simple ‘hello’, she closed the door on my face, she didn’t update me on whatever it was she was doing, nothing, ice cold). And to top it all my car was supposed to get a complimentary service wash— but NOPE! Literally y’all really dropped the ball on everything but the actual service. Do better! More
by cryssy15
Employees Worked With
James Gonzalez (3 stars), Sydney (one star)
July 19, 2025
Fast, helpful, no bull. Thankful I got to work with the team that I did. Thankful I got to work with the team that I did. More
by JAKELBAGEL
Employees Worked With
July 18, 2025
I had a great experience with the service department. They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getti They found rodent damage and repair all the wiring and the hood insulation pad. They also gave me information so that rodents are deterred from getting in there again. Thank you More
by LAURA.A.REILLY
Employees Worked With
Zander
