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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,630 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,630 reviews

March 01, 2018

Very Professional I highly recommend the sales staff. I never felt that I was pressured or disrespected. I made my offers, and they accommodated all my reasonable dem More

by MichaelTina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Kelley, Bennett Deming
Mar 01, 2018 -

Capistrano Volkswagen responded

Michael - It was a real pleasure meeting you and your family. We're very grateful that you chose Capistrano Volkswagen as the place to get your new Tiguan. You'll find that we will not have forgotten about you after the sale either, as we look forward to taking great care of you long into the future. Thanks again for the business, the kind words, and for stepping up to serve in the forces that protect our country and our way of life. Very Respectfully, Nick Colucci, MSgt, USAF (Ret.) General Sales Manager Capistrano Volkswagen (949) 234-4238

Mar 01, 2018 -

Capistrano Volkswagen responded

Michael, Thank you for the 5-star review! We are so happy that your time spent with us was easy and comfortable. Nick, Curtis and Bennett are always looking out for our guests best interests. We appreciate your feedback and look forward to taking care of your future vehicle needs, including your next Volkswagen! Welcome to the CapoVW family!

February 13, 2018

Best Experience we have ever had This is my 5th VW that I have leased, but none of my previous experiences have come even remotely close to this experience. Bennett is amazing. He is More

by melodies88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Feb 22, 2018 -

Capistrano Volkswagen responded

It was a pleasure meeting you both, and we look forward to hearing how much you love your new e-Golf. Both Steve and I drive one, and we're both huge fans of this car. Just as important as the car itself, is the experience of acquiring it, and I'm particularly pleased to hear that you felt well taken care of throughout the process. We look forward to taking care of you, your friends and your families for years to come! Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

February 13, 2018

Best dealership experience ever This will be my 6th vehicle and my wife’s 5th in our lives. So far it’s the best dealership experience we’ve ever had. No one pushed anything on us, i More

by jsievert2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Feb 13, 2018 -

Capistrano Volkswagen responded

It was a real pleasure meeting you both, and I'm so delighted that you got your new e-Golf from us. It's a great car (as you know, I've been driving mine for a year and a half now), and it will save you a lot of money! Thank you so much for the business and we all look forward to taking great care of you for years to come. Call me any time if there's anything you need... Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

January 04, 2018

A great place to buy a car! Salesman Curtis Kelley was friendly and knowledgable about the various models and helped make the process of choosing the model of VW easy. Together More

by Gongordo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Kelley
Jan 16, 2018 -

Capistrano Volkswagen responded

As one GTI fan to another, thank you very much for choosing Capo VW as the place to get yours. We know the pleasure of driving a car like that starts with the buying experience, so I appreciate you taking the time to share your satisonline. On behalf of the entire dealership, I wish you many miles and many smiles in your new VW rocketship! Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

January 03, 2018

Happy!! We were returning our leased vehicle and saw a Passat that we liked, Bennett helped us through the whole experience. Once we arrived we started to loo More

by Vw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Jan 03, 2018 -

Capistrano Volkswagen responded

Capistrano Volkswagen said on 01/03/2018 03:09 AM (Private Message) Well, the title of your review says it all... Happy! As a proud member of Team Capistrano VW, I couldn't be more pleased read your words, and I share your opinion of Bennett. He's a great human being, above all else, and truly cares about every person he does business with. I always say that we don't hire salespeople at Capo VW, rather we hire REAL people, and Ben is one of them! Thanks very much for taking the time to share your experience. Call me directly or stop by any time if there's anything you need, and I hope you're enjoying your new Passat. Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

December 27, 2017

Steve Skinner was GREAT to work with! Recently purchased a VW from Steve. Prior to purchase did comparison shopping through multiple dealers/dealerships and Steve was best of them all. He More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Skinner
Dec 27, 2017 -

Capistrano Volkswagen responded

Chris - I know you had a lot of options and could have purchased your GLI anywhere, but you drove past several dealerships to do business with us and we're all grateful. I want to thank you for sharing your experience publicly because our business is driven mostly by repeat customers and referrals. We do what we do because we're hoping to earn your business for years to come and we hope you feel comfortable sending friends and family our way. Steve is a great guy, and a true professional who's been with the company for 20 years. Thanks again for the business and enjoy your new ride! Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

December 24, 2017

Great experience everyone was so friendly I really feel I am part of the VW family now...Bennett Deming really went out of his way to make it possible for me to lease a new car I am 70 and on More

by pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Dec 24, 2017 -

Capistrano Volkswagen responded

It was nice meeting you yesterday, Pamela, and I was especially pleased to see how excited you were about your new car. Speaking for Bennett and the whole team, we're very grateful that you chose Capo VW for your purchase. We'll be here for you long into the future, and you'll likely see many of the same smiling faces every time you come back. All the best... Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

December 15, 2017

Curtis is the man to go to. He is patient. He caters to your needs and makes sure your happy. And he does follow ups to make sure everything is okay. He made sure I knew what I a More

by andrei20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Kelley
Dec 15, 2017 -

Capistrano Volkswagen responded

Andrei - I want to thank you personally for trusting us with your business. It was our pleasure to take care of you, and I'm glad you enjoyed the purchase experience. Yes, Curtis Kelley is a true gentleman, and an ambassador to our dealership. Nothing would please him more than for you to tell your friends and family about him. Enjoy your new Jetta, and call me directly if there's ever anything you need. Nick Colucci General Sales Manager (949) 234-4238

December 04, 2017

Best Volkswagen around I made my purchase this weekend of a certified Volkswagen Jetta. The whole team is so friendly and helpful. Steve is really one of the best! They real More

by mollymarchello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Skinner
Dec 15, 2017 -

Capistrano Volkswagen responded

Molly - We're really grateful for the business and super glad to hear your first car buying experience was a positive one. Enjoy your new Jetta, be safe and please don't hesitate to reach out if there's anything else you need. Happy holidays to your and your family! Nick Colucci General Sales Manager (949) 234-4238

December 01, 2017

Easy and fair The purchase experience was super easy as Steve and I had already worked out the deal points over the phone. Great deal on a great car. The Finance More

by SC Headhunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Skinner, Rene Alberti
Dec 01, 2017 -

Capistrano Volkswagen responded

Thank you very much for the business! We're delighted that your purchase experience was a positive one, and we hope you enjoy the amazing new Alltrack. Please feel free to reach out to me directly if there's anything you need going forward, and know that we'll take great care of any friends or family you send our way. Best Regards, Nick Colucci General Sales Manager Capistrano Volkswagen (949) 234-4238

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