Capistrano Volkswagen

No pressure Curtis Kelley was awesome. We never felt pressured and answered everything we asked. Overall great experience and look forward to have the same experi Curtis Kelley was awesome. We never felt pressured and answered everything we asked. Overall great experience and look forward to have the same experience in the near future. More

Straight forward, low pressure, and friendly staff Richard is a true professional, he knows the product inside and out, Nick was extremely accommodating and put us at ease. Highly recommend this dealer Richard is a true professional, he knows the product inside and out, Nick was extremely accommodating and put us at ease. Highly recommend this dealership More

Sales experience was great...finance experience..ummm Steven was a great salesperson. He was very attentive, detailed and came across as very honest. A characteristic Capistrano VW has a known reputatio Steven was a great salesperson. He was very attentive, detailed and came across as very honest. A characteristic Capistrano VW has a known reputation for. HE was polite and made sure the entire experience was quick and comprehensive. He even engaged a surprise presentation with the car for my daughter when she showed up without knowing I had bought here a car. Well Done Steven!! Thanks for your great service! When I got to the Finance department and started going through the process and paperwork, that is when I felt that the dealership was trying to pull a fast one on me. Two things happened. The finance manager walked me through the pricing and finance...thats when I saw immediately that the price was higher then what was posted on the sticker. The finance manager said he was going to lower the price anyways...but he quoted me the higher price while walking me through the paperwork.......huh???...when were you going to tell me? He made the correction to the right price....thanks I also noticed that there was a charge for a theft deterrent device installed on the car. I asked what is this? He said that the salesperson should have told you about that. I said I was not informed....To the finance managers credit ....he immediately took it off the contract, readjusted the contract and told me the new price....and they left the anti-theft device on the car....as a favor for the mistake....hmmmm. He was quick and explained everything else..so thanks Overall the experience was a very good. I would recommend this dealership...I would tell anyone..regardless of the dealership...... make sure you read everything when signing papers. More

Outstanding Customer Service! Capo VW had outstanding customer service while assisting me buy a 2017 VW Golf! Curtis Kelley went above and beyond to ensure I had the best price and Capo VW had outstanding customer service while assisting me buy a 2017 VW Golf! Curtis Kelley went above and beyond to ensure I had the best price and the exact car I wanted. He was able to get a car from another dealership to the Capistrano location, while maintaining our discussed price. Upon going to the dealership, everything was ready to go and a simple process. VW Capo made everything easy and affordable. I would absolutely recommend! More

We love this dealership We came back for another car because the service was so amazing that we really felt like we could trust them to take car of us and they did. They got We came back for another car because the service was so amazing that we really felt like we could trust them to take car of us and they did. They got us everything we wanted and even exchanged the car we got a week later when I changed my mind and we have free maintenance and service the entire lease with a free rental so that all you have to do is go to the dealership and hand them the keys for any service and when your lease ends without any worries. They are all so polite and trustworthy which is rare in a car dealership that I really recommend them and we are coming back to get my daughter a car in a few months. More

Great Experience!! I just purchased my DREAM CAR, a 2017 Beetle. I went to Capistrano Volkswagen just to browse after doing all my research online. Bennett, my sales per I just purchased my DREAM CAR, a 2017 Beetle. I went to Capistrano Volkswagen just to browse after doing all my research online. Bennett, my sales person, was amazing! He was there to answer all of my questions without being pushy. I found the car that I was looking for, at a great price. It couldn't have gone more smoothly. Everyone that I dealt with was so friendly and helpful. Excellent service! I highly recommend this dealership! Thanks again to Bennett and all the wonderful people that made this experience so easy. More

Not just VWs! I just bought my Ford Focus ST here and i was more than impressed with the customer service! They're super nice and want to assist however possible. H I just bought my Ford Focus ST here and i was more than impressed with the customer service! They're super nice and want to assist however possible. Highly recommned coming here for your next purchase! More

Our daughters first car My wife and I just purchased our daughter's first car at Capistrano Volkswagen Our sales person Steven Skinner was absolutely a joy to work with. My wife and I just purchased our daughter's first car at Capistrano Volkswagen Our sales person Steven Skinner was absolutely a joy to work with. We couldn't be more pleased with the dealership and the employees we have dealt with their. I would gladly recommend Steven and Capistrano Volkswagen to friends and family. More