Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,563 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,563 reviews
February 18, 2021
After bringing my daughters Volkswagen 2008 Jetta to be looked at, because some lights are going on when she started her engine… He said building wrong with air in her tires but then my husband want to hav looked at, because some lights are going on when she started her engine… He said building wrong with air in her tires but then my husband want to have the car looked out which in doing so there’s some underlying condition we did not know about which I would don’t know why brake lights wouldn’t go on for that something about the brackets need to be replaced for some large amount of money so I’m going to have it looked at through another source for comparison More
by DANA.DEFRANCE
Verified CustomerEmployees Worked With
Fred Evans
February 17, 2021
They are fast, helpful, and took great care of me and my car. They had to order a part and were great at keeping in contact and letting me know when it was time to come back in. car. They had to order a part and were great at keeping in contact and letting me know when it was time to come back in. More
by katie39
Employees Worked With
Arlen Mack, Fred Evans
February 16, 2021
We had such a wonderful experience purchasing a car from Capistrano VW. We wanted to come test drive a few cars and were unsure if we actually wanted to buy a car that same day. But Steve Skinner showed us Capistrano VW. We wanted to come test drive a few cars and were unsure if we actually wanted to buy a car that same day. But Steve Skinner showed us a few options, gave us time to think about it, and we were able to make a decision with no pressure from him. Everything was processed quickly and smoothly, and we are so happy with our purchase! More
by khillsb
February 15, 2021
Very communicative. Great customer service and speedy service even when adding work at the last minute. In and out with no issues and will definitely come back again. service even when adding work at the last minute. In and out with no issues and will definitely come back again. More
by JGRAY15
Employees Worked With
February 15, 2021
Amazing service. The technician video was fantastic. Looking forward to speaking with Miles to thank him for a great job with his dealership. Great Job A to Z! Looking forward to speaking with Miles to thank him for a great job with his dealership. Great Job A to Z! More
by Vaughn
February 12, 2021
Joey was a pleasure to meet & work with. I would definitely purchase another car from him in the future. I had a very good experience at Capistrano VW. definitely purchase another car from him in the future. I had a very good experience at Capistrano VW. More
by Tasha10e
February 12, 2021
Easy to set up appointment online. Love the tech video. The Advisor was very professional and responsive.The place was clean. Like the Lift option to drop off the car. The Advisor was very professional and responsive.The place was clean. Like the Lift option to drop off the car. More
by ED M.
Employees Worked With
Jeff Maris
February 12, 2021
In spite of living 2 miles from anonther VW dealer I still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. Also, Fred my service advisor is really on top of things and always has time for my questions. Thanks Fred More
by sprbird
Employees Worked With
Fred Evans
February 11, 2021
Helpful, they want you to be satisfied with their service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service service. Yes,Im satisfied. Willing to go the extra mile. Friendly staff.see you next service More
by roberta4
February 10, 2021
I always have great service everytime I come here. The work they do in my car is always exceptional. I will continue to come back. Great staff and service. work they do in my car is always exceptional. I will continue to come back. Great staff and service. More
by jsmen81
