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Capistrano Volkswagen
San Juan Capistrano, CA
1,828 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,828 reviews
February 12, 2026
He was very knowledgeable and wasn't pushy. Also helpful . After purchasing the car he was still more than helpful answering questions that came up Also helpful . After purchasing the car he was still more than helpful answering questions that came up More
by BRYANTJUANITA
Verified Customer
February 11, 2026
Luke, the service advisor was very helpful in understanding my issue with my Jetta. He took the time to email me with updates, arrange a loaner car & & helped with another issue with my interior understanding my issue with my Jetta. He took the time to email me with updates, arrange a loaner car & & helped with another issue with my interior lights. The service team did an excellent job in diagnosing and solving the problem. I highly recommend Capistrano VW's Service and sale departments. More
by M.STEIN
February 11, 2026
Lack of decent customer service. Inexperienced young kid named Luke Waited over three hours and was told 2 hours. kid had a whatever attitude. Inexperienced young kid named Luke Waited over three hours and was told 2 hours. kid had a whatever attitude. More
by Ahmad baha
Employees Worked With
Luke Herman would give him 2 stars just to be fair
February 11, 2026
Sorry attempt at up charging. Took our car in for a 35K service- basically an oil change and a tire rotation. Got a video, followed up by a “critical “ recommendation for more tha Took our car in for a 35K service- basically an oil change and a tire rotation. Got a video, followed up by a “critical “ recommendation for more than $5000 worth of work. In checking with another VW dealer, I found out that most of the items weren’t called for replacement/repair for another 20k to 30k miles, and your pricing was double in many of the items. I don’t know if you’ve had a change of ownership or management, but you’ve seen the last of me. More
by Tom
Employees Worked With
February 05, 2026
The appointment was not successful because Brad didn’t make the time to do the things that I asked for. He made the appointment at 8am and then said they didn’t have time to get to the car that day so th make the time to do the things that I asked for. He made the appointment at 8am and then said they didn’t have time to get to the car that day so then it waited until the following day to get looked at. Then the video came back with all the things to fix but not the thing I asked to have serviced dealt with. When pushed, when I picked the car up, I wasn’t charged because the thing I asked for was not completed. More
by DAVID.SHAW7
Employees Worked With
February 03, 2026
Nick is a true professional. He was super easy to deal with and made for a flawless transaction. He was super easy to deal with and made for a flawless transaction. More
by JPARK20
January 29, 2026
Prompt, honest, accommodative, well managed. Organized procedures, good communication with technician, informative. Fair, specialist, great customer service. Organized procedures, good communication with technician, informative. Fair, specialist, great customer service. More
by BRYAN.BENNETT949
January 18, 2026
Very good treatment from your people. They made me aware of all they did and what they fixed to stop the rattle in the driver's side window. Luke needs to fix my address in their file and They made me aware of all they did and what they fixed to stop the rattle in the driver's side window. Luke needs to fix my address in their file and I'm sure he will. More
by heinjv
Employees Worked With
Luke
