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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
January 01, 2021
Great experience! Chuck was very nice and attentive to our needs. The only issue was the amount of time it took to meet with the finance person. Then he kept trying to sell us the extended warranty. our needs. The only issue was the amount of time it took to meet with the finance person. Then he kept trying to sell us the extended warranty. More
by wine_wiz
Verified Customer
December 31, 2020
Excellent dealership experience per usual. Prompt knowledgeable staff. Comfortable waiting area, easy to work remotely from their location. Service pricing on select items has crept up recently. E knowledgeable staff. Comfortable waiting area, easy to work remotely from their location. Service pricing on select items has crept up recently. Ex; Transmission service drain and fill for $379 is about $150 over avg price in the area. Dual Clutch transmissions are very common now, heck they're even in motorcycles. So nothing special. I'll have my transmission fluid changed elsewhere going forward unless the pricing becomes more appropriate. More
by GRUVENATOR
Employees Worked With
Fred Evans
December 31, 2020
This dealership is fantastic. Arlen Mack is a top rate Service Advisor. He took the time to investigate all of the concerns I had with my vehicle and kept me up to date on the progress of diagnosis. Service Advisor. He took the time to investigate all of the concerns I had with my vehicle and kept me up to date on the progress of diagnosis. More
by HAYDON.STEVE
Employees Worked With
Arlen Mack
December 30, 2020
Buddy was an excellent salesman- very friendly, helpful and so not pushy. then, AJ , who helped with the financing was also super friendly and nice. We felt taken care of. and so not pushy. then, AJ , who helped with the financing was also super friendly and nice. We felt taken care of. More
by AKRWELCH
December 29, 2020
very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back More
by dgale3800
December 29, 2020
Great professional service. I went in for a 40k service fir my Atlas. The guys quickly took my car in, worked on a major service and had it back to me within a couple of hours. Great communication through fir my Atlas. The guys quickly took my car in, worked on a major service and had it back to me within a couple of hours. Great communication throughout. More
by JASMINA.REALESTATE
Employees Worked With
December 24, 2020
This is my second time leasing from Capo VW. I visited many dealerships prior and returned to Buddy because he is the best. I appreciate the time and efforts made to make customers feel special. I truly many dealerships prior and returned to Buddy because he is the best. I appreciate the time and efforts made to make customers feel special. I truly appreciate the efficiency and the willingness to work with me to getting the vehicle I wanted. More
by Bertato
December 24, 2020
This has been the most proffesional service I have ever experienced in a dealership. I ended up purchasing a car that I didn't even think about before I got in. Very thrilled about it! Chuck Lilly was one experienced in a dealership. I ended up purchasing a car that I didn't even think about before I got in. Very thrilled about it! Chuck Lilly was one of the reasons I bought a new car. More
by Milos Salaski
December 23, 2020
Such a pleasant experience! Brad is always so helpful- he and the team keep my car running just like the first day we purchased it! and the team keep my car running just like the first day we purchased it! More
by BETHT
Employees Worked With
December 23, 2020
Best dealership I have ever been to! Brad always is helpful and honest. I would not take my car any where else. Thank you Capistrano VW! helpful and honest. I would not take my car any where else. Thank you Capistrano VW! More
by KRISSYHAUER
Employees Worked With
