Capistrano Volkswagen

Niles Lopshire, my salesperson, did a great job. I got a good deal on a used certified Passat and everyone at the dealership was professional and nice. I would recommend checking this dealership out, Capist good deal on a used certified Passat and everyone at the dealership was professional and nice. I would recommend checking this dealership out, Capistrano, before making any final purchase. More

My only complaint is that my son and I spent over 4 hours at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a low blood sugar and need to eat frequently. I am also a person with a low immune system due to my cancer diagnosis. I was very concerned sitting in a small room signing papers especially now during this pandemic. Manager Nick and salesman Chuck were polite and friendly. However, I was very exhausted after this. I live 59 miles away from the dealership and 15 miles from home there was a warning on the dashboard that there is low tire pressure. It was a good thing that I had my son with me so we drove to a gas station and he added air to the left front tire, right front tire, and right rear tire. I was very surprised that after having my car serviced and checked out that this would happen. Thank you for reading this. Have a good day. More

Courteous and efficient. Capistrano VW helped me out at a time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! More

Very pleasant and accommodating.They accepted our car Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. More

Warranty battery replacement. Took 30 plus minutes with “jumped” engines running to get car checked in. I do not remember the service agent I worked with. “jumped” engines running to get car checked in. I do not remember the service agent I worked with. More

After 4 years of having my 3 golfs serviced at Capo VW. I decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, the decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, they told me I needed: 1) Rotors and Pad front and Rear 2) Thermostat Housing w/Water Pump (even though no sign of leakage) 3) Timing Cover gasket and seal 4) Brake Fluid Flush Total Estimate $2,174 Brad at Capo VW has been my service writer for 4 years. I brought the car to him, it turned out all I needed was front brakes and fluid flush. This cost me 1/3 of what the other shop told me what I needed. Thank you for your honesty and integrity Brad. Customer for Life. More

Nick, Buddy,and Mike are fantastic! They make the purchase experience so pleasant and fun. This is the 4th time we have purchased from Capistrano Volkswagen, would not even consider another dealer! purchase experience so pleasant and fun. This is the 4th time we have purchased from Capistrano Volkswagen, would not even consider another dealer! More

Dealership did the job on the car fine. My poor experience has to do with the service department. I'm used to service departments being more friendly as they explain what is wrong with car and what experience has to do with the service department. I'm used to service departments being more friendly as they explain what is wrong with car and what is needed. The person I dealt with was rude and maybe it was a one off experience. On the fence if I would use them again More

Poor communication skills and customer service. While Poor communication skills and customer service. While my car was being serviced, I kept receiving messages from the fleet sales Dept asking me what Poor communication skills and customer service. While my car was being serviced, I kept receiving messages from the fleet sales Dept asking me what car I was interested in buying. Pure craziness! More

My Service Advisor Arlen did an excellent and friendly job. I appreciate that he was able to accommodate the service of my car on short notice. job. I appreciate that he was able to accommodate the service of my car on short notice. More