Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,586 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,586 reviews
August 29, 2020
Buddy and the whole experience was the best. I have leased and owned many cars threw out the years and this was by far the friendliest, fastest experience I have had ever! leased and owned many cars threw out the years and this was by far the friendliest, fastest experience I have had ever! More
by stacyr
Employees Worked With
August 26, 2020
Easy drop off and friendly staff! Liked the fact that video review of car is sent and everything is explained by the technician ahead of pick-up. video review of car is sent and everything is explained by the technician ahead of pick-up. More
by kcroberts82
Verified CustomerEmployees Worked With
August 26, 2020
I came in for my 20k mile check. I was very impressed with the speed & service. I told my assigned technician (who was very nice & helpful & fast) I had limited time so I need to be out in 1.5 hours. And with the speed & service. I told my assigned technician (who was very nice & helpful & fast) I had limited time so I need to be out in 1.5 hours. And my car was actually ready in one hour. All together i was very happy with the service and speed. I will be back. Side note: Unfortunately I did not choose Capistrano for my 10k because that location was closer to me. It was very disappointing. Horrible service. My technician forgot about me and I ended up waiting for 4 hours. More
by felicia_ujj
Employees Worked With
Sorry, can’t recall the names
August 25, 2020
Everyone was great, Steve and AJ helped my daughter get into the right car for he and her family: Thank you, Sherry Vandervoort 949-702-9488 into the right car for he and her family: Thank you, Sherry Vandervoort 949-702-9488 More
by smv31165
August 24, 2020
Quick, easy and safe conditions in our service. Loaner cars are no longer available, but all scheduled service there seems to go quickly. The video review of the vehicle by the technician is especially ni cars are no longer available, but all scheduled service there seems to go quickly. The video review of the vehicle by the technician is especially nice. More
by aleisner
Employees Worked With
August 24, 2020
I always receive outstanding service here. Everyone is helpful and efficient. Care is taken to explain everything fully and let me know my options so I can make and informed decision. helpful and efficient. Care is taken to explain everything fully and let me know my options so I can make and informed decision. More
by lynnewebb27
August 24, 2020
Easy to schedule an appointment. Everyone was very friendly and helpful. Clean and safe environment; hand sanitizer available everywhere and masks worn by all! Love the video of the servicing they se friendly and helpful. Clean and safe environment; hand sanitizer available everywhere and masks worn by all! Love the video of the servicing they send. Great experience! More
by SuzanneL
August 21, 2020
The service team made my visit very easy, they are prompt and efficient they provided me with a lift home and back to pick up my VW. and efficient they provided me with a lift home and back to pick up my VW. More
by ljmiller11
Employees Worked With
August 19, 2020
Very fast and efficient. The service video sent by mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the c mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the car is ready. More
by JEFFHurly10
Employees Worked With
Arlen Mack
