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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,584 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,584 reviews

June 17, 2020

Fast and Good I took my Atlas in for it's first scheduled service. The staff at Capo VW was great. My car was done faster than what was quoted. They washed it and More

by bbach92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jun 18, 2020 -

Capistrano Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

June 16, 2020

Brad accommodated my drop-in to rather service department with an Express Oil Change and replacement of air filter. Work was completed in about an hour and done in a professional manner. More

by CCOOPER4
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Brad and the team. Please don't hesitate to let us know if we can be of further assistance. Kate

June 16, 2020

This is our 4th car from Capistrano VW. The sales people are easy to talk to and the entire experience is pleasant. We always recommend Capo VW More

by JEFFCOPELAND1
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Capistrano Volkswagen responded

Congratulations on your 4th Capistrano VW, Jeff! We are so glad that we had the opportunity to work with you and make this a top-notch experience! We hope you enjoy your new vehicle and we look forward to continuing to serve you in the future! Kate

June 15, 2020

great service Mike was very good at getting me what I wanted with very little hassle. A little back and forth with dealership when Mike was not at work but he took More

by saul2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to write this review! Our customers are our top priority and it's great to hear that Mike provided such excellent customer service. Congratulations on your new car! All of us at Capistrano Volkswagen are glad to have you as a customer. Kate

June 13, 2020

Great experience Always pleasant and ready to help. The staff takes into account my needs and financial constraints. I have no anxiety bringing my car here for service More

by janfood54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jun 13, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

June 13, 2020

Just excellent service You just don't forget your first experience, from the first day I stepped into the dealership. I didn't have good credit from day one, I purchased a More

by MLONG8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Alderman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, Fred Evans, Brenda Mongillo
Jun 13, 2020 -

Capistrano Volkswagen responded

Thank you, we're thrilled to hear that our team was able to provide such a great experience! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

June 12, 2020

Exceptional We live in Los Angeles, surrounded by VW dealerships. I am grateful that we ventured south to Capo VW – the CPO Golf was an exceptional value, but jus More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Jun 13, 2020 -

Capistrano Volkswagen responded

Thank you, Mary! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and AJ provided such a great experience. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

June 12, 2020

Extremely pleasant and easy process. I’m happy to have bought here and will be returning for services and more vehicles! The sales staff and management seemed genuine. More

by Katie.brunacini
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Skinner, AJ Jamshidi
Jun 23, 2020 -

Capistrano Volkswagen responded

Hi Katie, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

June 11, 2020

Dependable Service My 2013 Golf was overdue for service. Making an appointment online was practically effortless and to my surprise, the service center is open on Saturd More

by ltisdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2020 -

Capistrano Volkswagen responded

Thank you, it's great to hear that Brad and the team provided such excellent customer service! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen! Kate

June 10, 2020

Easy appointment thru the web site. Quick check in. Reasonable service time. High tech by way of text messages and videos of the service on the vehicle by the actual technician assigned to your car i More

by Maddog53
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jun 10, 2020 -

Capistrano Volkswagen responded

Hello, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

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