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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
January 22, 2020
Car puchases and service Everyone at this dealership are very friendly and helpful. My wife and I have purchased 4 cars from them and will continue to buy and recommend them t Everyone at this dealership are very friendly and helpful. My wife and I have purchased 4 cars from them and will continue to buy and recommend them to friends. More
by landnquinn
Verified CustomerEmployees Worked With
Other Employees :
Fred Evans
January 22, 2020
Good service but technician up sold unnecessary services love the dealership. Have purchased 2 cars from them and have had service performed many times in the past. Service Advisor Fred was great. Got me a love the dealership. Have purchased 2 cars from them and have had service performed many times in the past. Service Advisor Fred was great. Got me a uber ride home etc. They seemed to be recommending both radiator/coolant flushes and brake system flushes to everyone. I heard other advisors recommended it to others at the service counter. They send you a video from the technician and he up sold big time. Our car only has 40 k miles. the coolant is fine. WE had the brakes done so I ok'd the fluid replacement although its not necessary. The complementary wash wasn't very good as well. More
by SC Headhunter
Employees Worked With
Fred Evans
January 22, 2020
This was my first time buying a car and JJ was very helpful with all of my questions as well as the entire process! Overall I would say I had a great experience. helpful with all of my questions as well as the entire process! Overall I would say I had a great experience. More
by bdrez123
January 22, 2020
Great dealership, excellent service! Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts man Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts manager is very knowledgable and knows his products. More
by MYAREMY
January 21, 2020
Great dealership, excellent service, quick and helpful. One thing that many dealers offer is if you buy your tires from them, the rotation of them should be complimentary. I think this would be a great com One thing that many dealers offer is if you buy your tires from them, the rotation of them should be complimentary. I think this would be a great complimentary service item like their complimentary car wash. I say include that, then when things are seen that need service, patrons will be more likely to get the rest of needed work done there. It also keeps the patrons coming back for their new cars. More
by TRISHHEATH777
Employees Worked With
January 17, 2020
Great service Fred was great to work with; friendly service, quick turn around. A great experience, as always. I have always had great service when coming to Capist Fred was great to work with; friendly service, quick turn around. A great experience, as always. I have always had great service when coming to Capistrano Volkswagen, More
by arob
Employees Worked With
Fred Evans
January 17, 2020
employees are always very courteous and helpful. I want to point out Jeff Marris has always been especially helpful because he goes out of his way to accommodate me since I am handicapped. Overall I I want to point out Jeff Marris has always been especially helpful because he goes out of his way to accommodate me since I am handicapped. Overall I think the agency is outstanding and all of your employees are great! More
by RONMCGUIRE
Employees Worked With
January 16, 2020
Brad was extremely helpful. Called me as soon as my car was done and told me I needed new tires and an alignment. Unfortunately I could only afford the tires right now. He said no problem and got the tires was done and told me I needed new tires and an alignment. Unfortunately I could only afford the tires right now. He said no problem and got the tires done in no time. More
by CCOB1124
Employees Worked With
January 15, 2020
This is the best VW dealership. They are so helpful and make you feel like you are at home. I love going there and have bought and leased at least 4 cars from here. make you feel like you are at home. I love going there and have bought and leased at least 4 cars from here. More
by LHOTCHKISS
January 15, 2020
Convenient and reasonably priced! I was dreading having to go to a dealership because every one I have gone to in the past has ripped me off, but I thought the prices here were incredibly fair, and the ser to go to a dealership because every one I have gone to in the past has ripped me off, but I thought the prices here were incredibly fair, and the service staff was straight forward and helpful. More
by SARABERT
Employees Worked With
Fred Evans
