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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
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1,552 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,552 reviews

November 12, 2019

Battery replaced and oil change Arlen has been my go-to guy for... a long time. I feel very well treated by an honest guy and a great staff. Dig the progress videos! More

by HOLDEN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Nov 13, 2019 -

Capistrano Volkswagen responded

Thank you for sharing your feedback so that others will know what it's like to have their vehicle serviced at Capistrano Volkswagen! We are glad to hear that Arlen provided helpful service. If any future issues should arise, we will be here to assist. Kate

November 12, 2019

Great and genuine service I adore this dealership. They are straight forward and even provide video of the repair as they disgnose the issues. I have an old 2002 Eurovan whic More

by FULLER.MELISSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Nov 13, 2019 -

Capistrano Volkswagen responded

Hi Melissa: We are so grateful that you chose to do business with Capistrano Volkswagen! Your experience matters so much to us, and I am happy to see that we fulfilled your expectations. I will share your kind review with Fred and the rest of our service team. Thanks for coming and we hope to see you again. Kate

November 08, 2019

VW Jetta purchase on 11/3/2019 My experience at Capo VW spans last Saturday evening into Sunday. Dropped off my leased vehicle with Richard on Saturday and he was very accommodating More

by mabarnet4492
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miles Brandon, Richard McAllister, Paul Clark, Steve Smith
Nov 09, 2019 -

Capistrano Volkswagen responded

Thank you for your wonderful review! It's great to know that you were satisfied with your lease turn in and the purchase of your new Jetta. Making the purchase experience easy and transparent for our customers is exactly what we hope to accomplish and we will share your great feedback with Richard and the sales team. Thanks again, and we hope to see you again at Capo VW! Kate

November 05, 2019

4th auto from Capo VW I bought a 1999 Passat for a family car, a 2010 Jetta as a commuter car, a 2014 Jetta for my daughter to commute to college, and now a 2019 Tiguan for More

by Stacey Murai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Steve Skinner, AJ Jamshidi
Nov 05, 2019 -

Capistrano Volkswagen responded

Hi Stacey, Thank you for your kind review of both Capistrano Volkswagen and Steve! We understand it’s a big decision where you service and purchase your car from, and we are grateful for your continued patronage! Kate

November 05, 2019

Immediate Attention! My wife had hit a large hunk of metal on the freeway and cracked one of her wheels and tore up her tire. She limped in to the dealership on Thursday a More

by JEFF KRAUST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Goodman
Nov 05, 2019 -

Capistrano Volkswagen responded

Hi Jeff! Thank you for the sweet words for our service department! We look forward to sharing your compliments with Cory and the rest of the staff. If we can be of further service, don't hesitate to let us know! Kate

November 01, 2019

Great service ! The staff is always very friendly and accommodating. The service is always thorough and professional, I got my car at this dealership and will always More

by AEROWLAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Nov 01, 2019 -

Capistrano Volkswagen responded

Thank you for taking the time to share your experience. We're pleased to hear that you've had a good service experience here at Capo VW and we greatly appreciate your loyalty! We look forward to seeing you again soon! Kate

November 01, 2019

Service with a smile! Arlen is great to work with and understood my needs! I have been doing business with CAPISTRANO Volkswagen after buying my 2015 VW Passat. Even a car More

by GFORNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Nov 01, 2019 -

Capistrano Volkswagen responded

Thank you for the wonderful review! We appreciate what you said about Arlen and our service department. Customer satisfaction is our highest priority and we're thrilled to hear that you've been happy with Capo VW! Kate

October 30, 2019

Superior Service The service department has gone above and beyond to help with servicing my car. My husband has been ill and asked the service manager to help me. I am More

by anpotter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 31, 2019 -

Capistrano Volkswagen responded

Thank you for the kind thoughts and five-star rating regarding your recent experience with our service department! It is great to know that your service went smoothly and that our service manager was helpful. We hope to see you back again in the future for any additional vehicle maintenance! Kate

October 24, 2019

Really great service, always. The service dept. at CapoVW has always been very customer focused, abd very accomodating. When- ever I have a problem which is hardly ever they do wha More

by sprbird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Churchfield and everyone else who has ever worked on my car., Fred Evans
Oct 25, 2019 -

Capistrano Volkswagen responded

Thanks so much for the excellent review! We really appreciate your kind words about our staff, and Fred in particular. It's great to know that you have found the service department at Capo VW to be so knowledgable and helpful. Thank you for your loyalty and for taking the time to share your experience. We hope to see you again soon! Kate

October 23, 2019

I always receive great service from Capo V-Dub I've been using the Service Department here for several years and everyone is professional & attentive. I'm on my 10th VW and have been using Capo exc More

by ChristopherNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 24, 2019 -

Capistrano Volkswagen responded

Hi Christopher, thanks for the great review, we truly appreciate the feedback! It's wonderful to hear that you've been so happy with our Service Department. We will share your kind words with Arlen and the staff and hope to see again soon at Capo VW! Kate

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