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Capistrano Volkswagen
San Juan Capistrano, CA
1,563 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,563 reviews
September 04, 2019
Easy Buying Experience I went in to look at the Atlas... drove it and loved it. In working with my sales rep, I told him what I could afford, the terms of the deal, and sai I went in to look at the Atlas... drove it and loved it. In working with my sales rep, I told him what I could afford, the terms of the deal, and said if we can do it, we have a deal. It took a little negotiating but we ended up where I wanted to be, and I drove off in my new Atlas. Great little dealership, no pressure, and I feel I got a great deal! More
by bbach92
Verified Customer
September 04, 2019
Purchase of leased car Great VW team effort and great results The team at VW was professional, knowledgeable, results oriented, efficient, friendly, and we were able to co Great VW team effort and great results The team at VW was professional, knowledgeable, results oriented, efficient, friendly, and we were able to come agreeable terms. More
by cyrusmovaghar
September 04, 2019
Got the job done. The process of receiving my car, then doing the work and finally delivering car was excellent. Using Lfyt as a shuttle to and from dealership is. Rill The process of receiving my car, then doing the work and finally delivering car was excellent. Using Lfyt as a shuttle to and from dealership is. Rilliant. More
by HOWARDCLEFF
Employees Worked With
September 03, 2019
Long distance Wanted to help our son lease a car.., We live out of State. The sales staff “Buddy” was very helpful. He helped get the payment we requested and he ev Wanted to help our son lease a car.., We live out of State. The sales staff “Buddy” was very helpful. He helped get the payment we requested and he even made a video to show our son what all the options were! More
by Out of State
September 02, 2019
I had to register my car and I had a recall that needed to b Service department was very accommodating I had to change and reschedule they were very helpful or a friendly. Nory was the service associate i delt w Service department was very accommodating I had to change and reschedule they were very helpful or a friendly. Nory was the service associate i delt with....she was great! More
by sgregor1957
Employees Worked With
Nory Navarro
September 02, 2019
70,000 mile service I stopped going to this dealer a while ago because I wasn't happy with the service but thought I'd give it another try in hopes that it had improved. I stopped going to this dealer a while ago because I wasn't happy with the service but thought I'd give it another try in hopes that it had improved. Unfortunately not much seems to have changed. The service center was understaffed (long line to check in your car even though everyone in line had appointments). The staff was ok, but as before, they always seem to be trying to up sell. For example, the video report on my car said my battery was low but the service guy told me it was dead and needed to be replaced immediately which of course wasn't true. The cost to replace the battery was about 25% more than other places. It's back to Irvine VW for me.... More
by VW owner
Employees Worked With
September 02, 2019
Great experience as always! Brough in my daughters VW Bug in for service, Jeff was wonderful in getting it done quickly and effectively. I wouldn't think of taking the car anywhe Brough in my daughters VW Bug in for service, Jeff was wonderful in getting it done quickly and effectively. I wouldn't think of taking the car anywhere else. More
by MONTESSORITA
Employees Worked With
JEFF MARIS
September 02, 2019
Great customer service I had a great time working with Fred and Brad. Both men were very friendly and attentive. I appreciated their patience and help. I will definitely ret I had a great time working with Fred and Brad. Both men were very friendly and attentive. I appreciated their patience and help. I will definitely return to this location if I need work done again. More
by CRISTINAPINTOR96
September 02, 2019
Exceptional We always love bringing our cars to Capo VW. Brad and Nory are our favorites but everyone is amazing. Jeff is always friendly and helpful. Buddy in Sa We always love bringing our cars to Capo VW. Brad and Nory are our favorites but everyone is amazing. Jeff is always friendly and helpful. Buddy in Sales is our go to. Everyone feels like family! More
by TANYA N
August 31, 2019
Always a Pleasant Experience! I love this dealership! Such a friendly, casual, yet highly professional and capable group of people. Car is always ready on time or even earlier tha I love this dealership! Such a friendly, casual, yet highly professional and capable group of people. Car is always ready on time or even earlier than promised. I usually wait for the car as it is a very pleasant waiting area as well. More
by AUNTLINNY
Employees Worked With
Arlen Mack, Nory Navarro
