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Capistrano Volkswagen
San Juan Capistrano, CA
1,563 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,563 reviews
August 15, 2019
Purchase new car for teenager twins #16 We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a ne We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a new car for the same price as a used! We will be back for #2!! More
by drpriest2001
Verified Customer
August 14, 2019
Just terrific They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchase They treated me great. I’m from out of town and yet they took care of me just as good or even better than my hometowns own VW dealer, where I purchased car. Says lots about how corporate VW operates. More
by HOWARDCLEFF
Employees Worked With
August 14, 2019
Kind and caring The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased The team at Capistrano VW is the kindest most honest dealership in town! I can’t say enough about how well I have been treated both times I purchased cars from them. I would highly recommend them for your car purchasing experience. More
by lisabeme
August 14, 2019
Great Service Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on. Brad once again took care of me. I have a TDI warranty on my car and Brad took note of it right away when he saw my check engine light on. More
by SIPINCHRISTIAN
Employees Worked With
August 13, 2019
Very pleased😀 Very pleased 😁 very thorough 😁 loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same da Very pleased 😁 very thorough 😁 loved their video and follow up. Very pleased with there ability to work out finishing the job in a timely same day completion😀😁 More
by JACK.KIEWIT
Employees Worked With
Arlen Mack
August 13, 2019
Not supporting customer against VW Warranty item I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have p I brought a 2016 VW Golf in for a battery replacement at 27,855 miles. It was dead and needed a jump to get to the dealer at a cost of $85. I have purchased several vehicles from Capo VW and most recently a 2019 Jetta R. I have been a loyal customer and have referred business to this dealership on repeated occasions. That will now change. While the warranty is for 3 years or 36,000 miles whichever comes first, I was just 2.5 months out of the 3 year limit and there was little effort to accommodate me beyond a $50 credit on a bill of $850 (i had the 30,000 service and fuel service performed at the same time) With the PR problems that VW has had in recent years, I cannot believe that they or the dealer would not stand behind their customer on a $200 battery. Very disappointed in both the dealer and the brand. More
by CCOOPER4
Employees Worked With
Fred Evans
August 09, 2019
Video Update I enjoyed the tech's video that was sent to me outlining the issues and recommendations. Service desk was expedient and courteous. They also provided I enjoyed the tech's video that was sent to me outlining the issues and recommendations. Service desk was expedient and courteous. They also provided transportation home and then back to the Dealership. More
by TroyShelton1
Employees Worked With
Arlen Mack
August 08, 2019
Richard was great and easy to work with We had a great and quick experience at this dealership. Richard was not pushy yet he was knowledgeable and worked hard to get us in the car we wanted We had a great and quick experience at this dealership. Richard was not pushy yet he was knowledgeable and worked hard to get us in the car we wanted for the price we needed. More
by amaloof.tfp
August 08, 2019
Great experience Nick was very helpful and got back to me right away when I inquired about a new lease. Buddy was very friendly and made the whole process easy. Than Nick was very helpful and got back to me right away when I inquired about a new lease. Buddy was very friendly and made the whole process easy. Thanks guys, will be seeing you again in the future!! More
by kellie.pressnell
August 08, 2019
Friendly, fast, professional. I called and spoke with Brad regarding some squeaky breaks on our Jetta. He said to bring it in the net morning and they would be happy to take a loo I called and spoke with Brad regarding some squeaky breaks on our Jetta. He said to bring it in the net morning and they would be happy to take a look and also took the time to explain Volkswagens breaks and their make up which sometimes causes the squeaking. I brought the car in, Jeff and Brad helped, inspected the breaks, took care of the issue and I was on my way. Great, quick and professional friendly service. More
by KATIEERRETT
Employees Worked With
Other Employees :
I think Jeff also helped me in service but it could have been Fred... it was early in the morning!!
