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Capistrano Volkswagen
San Juan Capistrano, CA
1,562 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,562 reviews
May 10, 2021
In for routine maintenance was notified of certain recall issues. Service department was on top of it was able to resolve the issue in one day. Also was provided a video link of what needed to be serviced o issues. Service department was on top of it was able to resolve the issue in one day. Also was provided a video link of what needed to be serviced on the vehicle which is greatly appreciate it More
by scvw
Employees Worked With
Fred Evans
May 08, 2021
Great experience with Buddy at Cap VW. We knew the car we wanted and he went above and beyond and made it happen. Happy with our Tiguan! wanted and he went above and beyond and made it happen. Happy with our Tiguan! More
by Cgfiore
May 04, 2021
The entire experience of leasing a vehicle at Capistrano VW was a pleasure & Mike Stieber made it so from beginning to end. I recommend Mike and the team at the dealership. VW was a pleasure & Mike Stieber made it so from beginning to end. I recommend Mike and the team at the dealership. More
by jim@emmauscm.com
Verified CustomerMay 02, 2021
Always have had the best experience. They make buying a car so easy and relaxing. No stress. Steve Skinner is the best! Thank you for everything and always having my best interest. car so easy and relaxing. No stress. Steve Skinner is the best! Thank you for everything and always having my best interest. More
by mya carmichael
Employees Worked With
Steve Skinner, AJ Jamshidi
April 28, 2021
Terrific level of service and excellent communication around status of work. Everyone was super friendly. Brad Johnson was fantastic and helpful in my personal drop off logistics (paid for Uber home as around status of work. Everyone was super friendly. Brad Johnson was fantastic and helpful in my personal drop off logistics (paid for Uber home as service was more extensive). More
by Steve Young
Employees Worked With
April 28, 2021
First time buying a Volkswagen. As soon we’re walking to the dealership Edward welcomed up and was very attentive. He had great customer service. the dealership Edward welcomed up and was very attentive. He had great customer service. More
by José F Torres
April 28, 2021
100% satisfied. Great customer service from the sales and management team especially Gary Willenborg. Everyone went above and beyond and made this a nice experience. management team especially Gary Willenborg. Everyone went above and beyond and made this a nice experience. More
by CAM
April 24, 2021
I always feel confident that I’ll be treated fairly when I bring my car to Capistrano VW for service. They always provide prompt rides for me. The estimated costs are accurate or, on occasion, I may be char I bring my car to Capistrano VW for service. They always provide prompt rides for me. The estimated costs are accurate or, on occasion, I may be charged less. Polite, respectful, top notch service describes the service advisers. Arlen and Fred are especially good. More
by Librigirrl
Employees Worked With
Arlen Mack, Fred Evans
April 22, 2021
I just leased a VW Tiguan last weekend and am very happy that I chose the Capistrano location. The staff treated me very well, gave me a great deal, and even a laugh or 2. Well done! that I chose the Capistrano location. The staff treated me very well, gave me a great deal, and even a laugh or 2. Well done! More
by GMan
Employees Worked With
Nick Colucci, AJ Jamshidi, Niles Lopshire
April 19, 2021
I’m buying a car from out of state and timing it with my arrival date. Buddy and Nick were amazing and made the process painless. I highly recommend them. arrival date. Buddy and Nick were amazing and made the process painless. I highly recommend them. More
by Michele36
