Capistrano Volkswagen

Great experience Lowest price with very good quality compared with the dealer SoCal. Very patient and friendly sales person. Highly recommended! And you could enjoy fr Lowest price with very good quality compared with the dealer SoCal. Very patient and friendly sales person. Highly recommended! And you could enjoy free drink there~~ More

Friendly service Enjoyed shopping for my car here, all the staff members, Chuck was the one that helped me find my car, were very friendly and helpful. Liked that they Enjoyed shopping for my car here, all the staff members, Chuck was the one that helped me find my car, were very friendly and helpful. Liked that they were very transparent on all the paperwork. If I ever need another car soon I’ll definitely be coming back. More

The Who’s Who at CapoVW Drove one car at CapoVW. In the name of due diligence , confirmed availability of comparable vehicle and drove hours to a 2nd dealership (somewhere a Drove one car at CapoVW. In the name of due diligence , confirmed availability of comparable vehicle and drove hours to a 2nd dealership (somewhere around Alhambra ;-/) to the following greeting “good news and bad news”-fell victim to bait. Contacted Chuck back at CapoVW and was welcomed back “home” to CapoVW where I drove away hours later in a great car. Who: Chuck-excellent communicator and honors your time. Genuinely kind , thoughtful and knowledgeable. Richard-self-proclaimed “car geek”. You’ll never feel like you’re asking too many or silly questions about the cars in inventory. Wears an awesome stache, too! Mike-I showed up earlier than scheduled to meet w/Chuck and Mike long suffered that process of paperwork/financing that none of us can wish away. He’s a pro. Nick (on the $ side) saved the 5-Star rating because the car was, mistakenly, stickered and advertised as a CPO Vehicle. Nick rebuked the “car salesman” profile with one statement “mistakes were made”. Boom. Sold. Honesty matters and still matters - at least to me. Kevin (I think ?!?) jumped in and willingly revised, printed and walked through the mother lode of paperwork at lightning speed (who reads that stuff anyways...but what a drag if you get stuck with the Zootopia sloth behind the desk!). I wish I had made note of the gentleman in parts and the uber cool cashier - both easy and a joy to work with. I really wanted to keep our business local and seems like CapoVW shared in that sentiment. I was referred to Miles by Andy, the owner of Teen Road to Safety, but never got to meet him. However, I’d love to ask him where I can buy an additional Bally keychain for my spare key (they aren’t for sale onsite). Miles, call me! 😉 More

Sales & Customer Service Above & Beyond I have to say that Curtis Kelley went above and beyond with the sales and customer service. Delivered my car to Fallbrook. Wonderful, great guy! I have to say that Curtis Kelley went above and beyond with the sales and customer service. Delivered my car to Fallbrook. Wonderful, great guy! More

Annual Maintenance Service Courteous, professional and accommodating service made for a pleasant appointment. My low mileage Tiguan needed special accommodations on scheduled a Courteous, professional and accommodating service made for a pleasant appointment. My low mileage Tiguan needed special accommodations on scheduled actions to be taken. All necessary work was completed satisfactorily. I left the dealership feeling safe and confident in my VW Tiguan’s continued excellent performance. More

Great Service! The team quickly found the car we wanted and made the transaction quick and smooth. They made the experience enjoyable and not painful. We would defin The team quickly found the car we wanted and made the transaction quick and smooth. They made the experience enjoyable and not painful. We would definitely recommend them! More

Quick and no upselling Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodati Routine oil change went as planned. I was not pressured to replace any parts too early or commit to any additional services. The staff was accommodating and I plan on servicing there again More

Couldn’t wish for better service. Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” trea Went above and beyond to take care of my car. Did work and fixed issues that could have easily been given the “its normal” or “no problem found” treatment. More

Delighted My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal ser My car broke down on the Freeway a couple of miles from Capistrano. Never been there before and was pleasantly surprised by the level of personal service provided by the service team. Repaired my car quickly keeping me apprised along the way. Fred is amazing. More

Not happy with my pick up I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called m I waited almost an hour to hear that their Uber was down and then they said they were sending me a driver and they never showed up and no one called me to tell me. I had to have my boss drive me over to pick up my car and was very upset. Not cool!!!!!! More