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Capistrano Volkswagen
San Juan Capistrano, CA
1,566 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,566 reviews
March 28, 2019
Arlen Mack Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv Had an issue with a CPO purchase. Right turn signal not working properly. Called salesman who was unable t help. Took th car in to Arlen problem solv d immediately to m satisfaction.; Arlen was great and the reason why I will bring car back for service. JM More
by JoeyCalifornia
Verified Customer
March 26, 2019
Oil change My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I My overall service experience was good and service staff friendly and accommodating. Arriving around 7:15am, my oil was changed in a timely manner. I was informed that my alignment was slightly off and that it was corrected that no charge which I appreciated. I was told that they would wash my vehicle as well. When I went to my car, I noticed that the car was wet... perhaps rinsed, but definitely not washed. I decided to go back in and mention that my car was not washed and they said they would do it again. When it was ready the second time, nothing had changed. I really wanted to go back in and point it out so your service staff could see what a "wash" looks like, but had to get to work. I would suggest that if you just rinse and wipe the vehicles and don't actually wash them, that you should make that very clear. I ended up cleaning my car when I got home from work. More
by karinscarpone
Employees Worked With
I am not sure if it was Fred who handled my service., Fred Evans
March 25, 2019
My first car! I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a I leased my first car at capo vw. Chuck Lilly, my sales representative, was super helpful the whole time! I had quite a few questions about getting a new car, and I was a little worried I wasn't going to be able to afford it. Chuck helped make a plan that worked for me and I ended up with the car of my dreams! Thank you, Chuck :) More
by marsh195
March 25, 2019
Great service . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. . I needed a new tire and they matched an online quote and actually got it cheaper.Great communication during services. Easy to schedule as well. More
by WILLEMFV
Employees Worked With
Jeff in Service
March 24, 2019
Program new replacement key remote Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part s Brad Johnson service advisor & Scot Lanier Technician explain what procedures and timeframe to completed the job. Plus thanks to Glenn Haylings part services in ordering replacement key remote rob, excellent team work! More
by FUJIWARA
March 23, 2019
Easy Peasy The whole process was easy. We live 60 miles south of Capistrano VW, but they were the ones who were the most engaged and easy to deal with. Richard i The whole process was easy. We live 60 miles south of Capistrano VW, but they were the ones who were the most engaged and easy to deal with. Richard is clearly a brand ambassador and very knowledgable about all things VW (and science and beer!). All told it took a couple of hours to drive off in a shiny new GTi. More
by JOHNRKRYAN
March 22, 2019
VW Service dept. Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly Great employees. Good work done always. Definitely not the cheapest place to get my car worked on but I can always trust things will be done properly and efficiently. More
by paulvmetzler
March 22, 2019
Amazing Follow-thru Went for an oil change. There were some questions I had concerning the level of service I paid for. The Manager Nick And Buddy went of their way to Went for an oil change. There were some questions I had concerning the level of service I paid for. The Manager Nick And Buddy went of their way to ensure all went well. More
by Jetta Lag
March 22, 2019
Awesome Buying Experience! Great dealership. I have bought several cars over the years even several luxury and premium brands and this was by far the best car buying experience Great dealership. I have bought several cars over the years even several luxury and premium brands and this was by far the best car buying experience I have ever had., Friendly and Fast! They were great More
by MKLEINMEYER
March 22, 2019
Easy & Pleasant 'Easy and Pleasant' is not normally how I would describe car shopping :) - this dealership made it so easy, simple and pleasant! Thank you so much! Lo 'Easy and Pleasant' is not normally how I would describe car shopping :) - this dealership made it so easy, simple and pleasant! Thank you so much! Love my new VW Atlas! More
by CarShopper
