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Capistrano Volkswagen
San Juan Capistrano, CA
1,591 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,591 reviews
March 14, 2019
Quick and Reliable They are quick, reliable and trustworthy. I like receiving the video texts of the service as well. They also ensure work is covered under warranty. They are quick, reliable and trustworthy. I like receiving the video texts of the service as well. They also ensure work is covered under warranty. More
by jdsly5
Verified CustomerEmployees Worked With
Jeff
March 14, 2019
What I've Been Accustomed to Having acquired 12 VW's and 1 Mazda from this dealership and having all of them serviced here over the years, I still continue to receive courteous an Having acquired 12 VW's and 1 Mazda from this dealership and having all of them serviced here over the years, I still continue to receive courteous and competent service and support. More
by pmccarville
Employees Worked With
March 13, 2019
Professional Everyone here was very polite and professional. They kept me informed of the repairs needed and the progress the video was very helpful thank you. Everyone here was very polite and professional. They kept me informed of the repairs needed and the progress the video was very helpful thank you. More
by jesusjuneior
March 13, 2019
Thank you! Thank you, once again, for a great experience. I no longer work in SJC but will continue to bring my car here for great service. Thank you, once again, for a great experience. I no longer work in SJC but will continue to bring my car here for great service. More
by LJWHITEHEAD
Employees Worked With
Jeff Maris was main contact, Arlen Mack
March 13, 2019
Professional and Friendly Arlen Mack and the staff at Capo VW have been very helpful and straightforward in managing every service call. I have been to a lot of dealerships in Arlen Mack and the staff at Capo VW have been very helpful and straightforward in managing every service call. I have been to a lot of dealerships in my 45 years of driving vehicles, and I have to say this is the best service I have received. The whole experience is as easy as it could be. I am not a VW guy, but am considering purchasing another just because of the excellent service at Capo VW. More
by skipzone
Employees Worked With
Arlen Mack
March 11, 2019
Easy and thorough service Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the vi Call VW makes it so easy to do regular maintenance and handle any issues and recalls. Great follow-up. Car was done earlier than expected. Love the video text! More
by JILLFOLLEY
Employees Worked With
Fred Evans
March 08, 2019
headlamp out My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost o My front headlamp was out. I thought I would go in for a 5-minute visit to have a new bulb installed. Instead I needed a new wiring kit, at a cost of $300 and 5 hours. More
by GAIL22BOB
Employees Worked With
Arlen Mack
March 07, 2019
Great service Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere el Capistrano Volkswagen has the best customer service. They really take care of you and make sure everything has been handled. I’ll never go anywhere else. More
by TANYA N
Employees Worked With
March 07, 2019
Great service Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad calle Brad was knowledgeable, quick, and professional .He got me in and out most quickly. It was a good experience. My car got checked out and Brad called with the news. Good job guys. More
by tdi1jet
Employees Worked With
March 06, 2019
Service with care Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. Fred Evans is one of the best service advisors I've ever dealt with. He has always gone above and beyond to help me out every time I've needed it. More
by THEBEBOLLA
Employees Worked With
Other Employees :
Jeff Maris, also very good., Richard McAllister, Fred Evans, Nory Navarro
