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Capistrano Volkswagen
San Juan Capistrano, CA
1,616 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,616 reviews
February 10, 2019
1st service oil and filter overall condition inspection. Happy with service. Nice to have a car wash with service but could tell it was hurried as car oil and filter overall condition inspection. Happy with service. Nice to have a car wash with service but could tell it was hurried as car was fresh from wash and still wet More
by FALCON3
Verified CustomerEmployees Worked With
Fred Evans
February 09, 2019
Brad is the best Brad is a great point man and always trying to minimize my expense when I come in for service. He is always looking how VW can help me on my cost. Brad is a great point man and always trying to minimize my expense when I come in for service. He is always looking how VW can help me on my cost. More
by DPROLLOVER
Employees Worked With
February 09, 2019
Capistrano Volkswagen Review - KL All staff at Capistrano Volkswagen are consistently pleasant, friendly, welcoming, helpful and take their time with the customer to explain each issue All staff at Capistrano Volkswagen are consistently pleasant, friendly, welcoming, helpful and take their time with the customer to explain each issue on repairs. They are very thorough which is a great comfort to know that they care about their customers safety in their vehicles. I must also say that hands down... Fred Evans is one of the best Service Department Employees I have had the pleasure of doing business with. He is the reason I keep coming back and will continue to come back for service on my vehicle at Capistrano Volkswagen. Always an enjoyable and pleasant service experience at Capistrano Volkswagen! More
by jetcity
February 08, 2019
Awesome! Giving a 5 star rating because of the straight forward service and how friendly and helpful the service team is. I've been servicing my cars with Capi Giving a 5 star rating because of the straight forward service and how friendly and helpful the service team is. I've been servicing my cars with Capistrano Volkswagen for years and have had excellent service every time! More
by AFITZGERALD11
February 07, 2019
They are the absolute best!!! I bought my first red convertible beetle there 10 years ago and as soon as I decided to get the final edition this year there was no other place I wan I bought my first red convertible beetle there 10 years ago and as soon as I decided to get the final edition this year there was no other place I wanted to go to, but Capo VW-great customer service, beautiful cars, Nick and Steven are amazing in making the process smooth. I am a Capo VW fan!! More
by JASCENE
February 07, 2019
Buying a new car experience Very friendly, no pressure at all. I felt entire time stress free working with the sale man, Curtis, who is very knowledgeable about the car. Will rec Very friendly, no pressure at all. I felt entire time stress free working with the sale man, Curtis, who is very knowledgeable about the car. Will recommend this dealer to friends More
by Frank
Employees Worked With
McCurtis Kelley
February 06, 2019
Excellent sales approach and easy process Buddy Holquin, a sales professional, did a fantastic job to present us the desired vehicle. Produced a video, had the right attitude and provided the Buddy Holquin, a sales professional, did a fantastic job to present us the desired vehicle. Produced a video, had the right attitude and provided the information to make the decision to drive to Capistrano. 1 hour drive for us. Upon arrival car was ready for review and again Buddy's knowledge and enthusiasm helped us make the decision quickly. The rest of the process was easy and now my wife is happy with her brand new Tiguan. Customer focus, positive attitude and an easy process is what we are all looking for in this constantly connected world.Go VW Capistrano and congrats on having Buddy as part of your sales team. Erwin More
by Erwin
February 06, 2019
Great service I was having a blind spot sensor issue. They got me a loaner car, and checked everything out, even checked fluids and tires etc. I was sent a video by I was having a blind spot sensor issue. They got me a loaner car, and checked everything out, even checked fluids and tires etc. I was sent a video by my service technician showing me everything. They were unable to get it to replicate the glitch, but reset some things and it hasn’t happened since. More
by christinaP23
February 05, 2019
Gti service I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. I was very pleased with the service Brad Johnson provided. I have multiple vw’s and I am very happy with all the help he gives me. More
by Jd1010
Employees Worked With
February 04, 2019
Excellent customer service I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly a I was going to wait (approximately 2 hours) while my car was being serviced but since they offered use of Uber to take me home & back it was greatly appreciated . More
by JUDITHTORRENCE
Employees Worked With
Fred Evans
