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Capistrano Volkswagen

San Juan Capistrano, CA

4.5
1,589 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen. If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer. Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,589 reviews

September 05, 2017

Almost missed a wonderful experience. I have been shopping around for an eGolf as well as a couple other vehicles. I had a price in mind and could go with any of the vehicles as long as it More

by Vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
August 30, 2017

My husband and I were looking to buy a new car for our son My husband and I were looking for a new car for our son. Bennett helped us and made our experience a really great one. He is so caring and patient a More

by Ryan's car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
August 21, 2017

Great purchase experience Nick went the extra mile to get me the Atlas in the color and rare trim I wanted (actually put in order to factory), and with the incentives to make i More

by Mustafa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Aug 21, 2017 -

Capistrano Volkswagen responded

Mustafa - It was a pleasure meeting you and your family. I was so glad your special order Atlas arrived in time for you and your wife to use it to kick off the school year with your children. Wishing you and yours many happy miles! Nick Colucci, General Sales Manager, Capistrano Volkswagen

August 13, 2017

Very dishonest - do not shop here Extremely dishonest - do not go here. I came in and test drove a car with my son to buy for his 18th birthday. Made it clear that I was going to buy More

by Jacqueline Jacques
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Colucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Aug 14, 2017 -

Capistrano Volkswagen responded

Ms. Jacques, Thanks for sharing your frustration regarding your experience here at Capistrano Volkswagen. First and foremost, you should know that I take no pride whatsoever in having lost the opportunity to earn your business. Both Bennett and I are very sorry things did not work out and that another customer committed to purchasing the car before you did. I’m never happy to have multiple customers looking to buy the same car, especially a rare one like this, because somebody is always going to be disappointed, and I’m not in the disappointment business. On that same note, Bennett is even less happy because he lost the sale to another salesperson, when he would obviously have preferred to sell the car himself. Since you brought my honesty and morals into question, I would like to explain a few things so you can better understand who we are and how we operate. I’ve been in this business for almost 14 years, all 14 of which have been at Capistrano Volkswagen. After my previous 20 year career in the U.S. Air Force, there is nothing more important to me in both my personal and professional life than integrity and a good reputation. I lead by example and have always made the tough calls based on what is fair, never showing favoritism to one salesperson over the other and by following our policies in a consistent manner. The reason we told you we could not hold the car on a deposit is that our inventory is advertised online and visible for anyone to see. It’s always been our policy to make our cars available for sale to anyone on a first come, first served basis, unless that car has already been contracted. The only exception to that policy is when a customer is travelling from out of the area to purchase a vehicle from us, and has called ahead of time to confirm we have it before driving or flying in to wrap things up. You first came to see us on Thursday, and I do recall you telling Bennett that you needed some time to work some things out before you were ready to buy. This happens a lot in our business, and unlike most dealerships, we never put undue pressure on a customer to make purchase decision before they feel ready. You had the opportunity to contract the car that day and bring back funds later, but you chose to wait. On Saturday, you asked Bennett to see if we could reduce your out the door cost by about $750, but by the time Bennett brought your request to me, another customer had already called from Temecula to say they had their financing lined up and were leaving home to come in and buy the car. That customer was working through another salesperson, and also needed some time to work things out, but committed to buying before you did. The fact is that we have a staff of 10 salespeople all competing to sell the same inventory to make a living, and they all have to follow the same company policy designed to give everyone a fair chance. Again, on behalf of Bennett and the entire dealership, I’m very sorry things didn’t work out. Should there be anything else in our inventory that you might consider, I would be happy to offer something of value that your son might enjoy. Please feel free to contact me directly if there’s anything we can do to make things right. Nick Colucci, MSgt, USAF (Ret.) General Sales Manager Capistrano Volkswagen (949) 234-4238

August 09, 2017

Bait / Switch (false price) A new 2017 VW Jetta was priced at $11,999, was online for days, & had many views. After arriving & being led around the lot looking for a car that was More

by blake.lundquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Steve Skinner
Aug 30, 2017 -

Capistrano Volkswagen responded

Mr. Lundquist, While all of us here at the dealership were dismayed to learn of the pricing error you discovered, believe it or not, I actually appreciate the feedback you’ve given. More than anything, we’re all very sorry for the frustration this error has caused you. While errors in advertised pricing are not common for us, anyone who knows what goes into managing an inventory of over 400 new and used cars will understand that mistakes happen. I explained to both you and your father that this was an honest error on the part of our marketing manager, and that it was corrected as soon as you brought it to our attention. I would like to highlight a couple of facts that should put things into perspective, and help you understand that there was no intent on our part to mislead or deceive anyone. First of all, you will recall that we had numerous cars listed on our website with similar MSRP, all of which were correctly advertised at $14,999 net of incentives and rebates. There would be no reason that one car with the same MSRP as many others in stock could be offered at $3,000 less than the others when the factory incentives and margin for discounting are the same across the board. This should be the first indication that the deeper discount on one single car with the same MSRP was a simple oversight as such a pricing disparity in like models would make no sense. Secondly, the the unit you saw advertised could not be found on our lot for a very good reason. All of our “in-stock” units are identified by a five digit, numerical stock number such as 32826. Our inventory system also begins promoting incoming units once they’re close enough for us to have a reasonable expectation of receiving them during the promotion period. These units are identified by a six digit, alphanumeric “commission number” such as the one you saw, i.e. MR9222. The reason this unit could not be found is because it was, and still is in transit from the factory. You should also know that our Marketing Manager works very hard to create our promotional programs and she was horrified about the mistake that fueled this confusion. After researching the error, she reported back to me the next day with the following technical explanation of how the error happened: “This error was due to me “hard pricing” the vehicle…too soon before the incentives were processed on that specific unit, I've attached the vehicle log so you can see where we priced the vehicle at $14,999 and the automated process repriced it at $11,999 on an incoming unit... The vehicle was listed (with the incorrect price) on our website for 1 day.” You, your father and I spent a good deal of time chatting before you left, swapping stories and finding common ground. I complimented you on your accomplishment of becoming an Eagle Scout, as I am well aware of what that means being a retired Senior Non Commissioned Officer. We parted ways having looked each other in the eye and shaking hands. I believed we had an understanding that our pricing error was just that, a simple administrative error and nothing more. The next day, you came back in and spoke with our New Car Sales Manager, who walked you through the factory incentives and showed you how the Jetta was already a negative profit deal at $14,999 and further explained that selling it to you at $11,999 would result in a $3,000 plus loss for the dealership. You further suggest that VW dealerships are lined up and ready to sell you a brand new Jetta at $12,000 but I can assure you that there are no incentives available anywhere in California that would allow a dealer to do that. Any dealer that suggests to you over the phone or online that they would sell you a 2017 Jetta anywhere close to this price most assuredly has plans to recover their losses through forced add on accessories or other “surprises” once you’ve driven to their store. Anyone reading our reviews can see that we have a very loyal, happy and satisfied customer base. Unscrupulous companies do not enjoy the high volume of repeat and referral business that we do. Blake, where you choose to do business is entirely up to you, and I would never begrudge you deciding to purchase your car elsewhere. That said, I would welcome you back to our store to pick up where we left off, provided you recognize that the sale price we’re offering is fair and honest, and that the mistake was a simple oversight. I’m sure we can work out a little something extra to compensate you for the undue stress this misunderstanding has caused you. Please call me directly or stop by the store if you’d like to discuss things further. Again, thank you for sharing your concerns. Nick Colucci, MSgt, USAF (Ret.) General Sales Manager Capistrano Volkswagen (949) 234-4238

August 07, 2017

Excellent experience I recently purchased a certified pre-owned vehicle from Capo VW. It was the easiest and most pleasurable auto purchase I have ever experienced. We wil More

by thegozarian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Aug 07, 2017 -

Capistrano Volkswagen responded

Very happy to hear that you enjoyed the experience; it was a pleasure meeting you. Glad the issue was resolved to your satisfaction as well. Please call me directly if there's anything else you need, Nick Colucci, General Sales Manager, Capo VW (949) 234-4238

July 25, 2017

A great experience! A wonderful car buying experience, everyone was so nice and helpful. Everything was explained clearly and to our satisfaction! Would highly reco More

by LK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming
Jul 25, 2017 -

Capistrano Volkswagen responded

Thanks for the feedback! None of us here at Capo VW have ever really understood why buying a car has such a bad rap. It doesn't have to be difficult and it definitely shouldn't be a miserable experience. Glad you found it easy to do business with us and I sincerely hope we'll be your dealer of choice for years to come. Enjoy your new Volkswagen! Nick Colucci, General Sales Manager

July 24, 2017

Very pleasant time Had a very pleasant and relax time at this dealer. No pressure to buy Steve was a great person to deal with. The showroom is really nice also. More

by Laoquy
Recommend Dealer
Yes
Employees Worked With
Steve Skinner
Jul 25, 2017 -

Capistrano Volkswagen responded

Very glad your experience buying a car from us was a positive one. We're all very grateful for your business. Thank you for choosing the "Biggest Little VW Dealer in Orange County." Nick Colucci, General Sales Manager

July 16, 2017

We have bought 3 cars here I have paid cash, leased a car, and financed a car at this dealership. Nice experience all three times. If you are looking for a Volkswagen, it's a gr More

by OCWoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bennett Deming, Rene Alberti
Jul 25, 2017 -

Capistrano Volkswagen responded

Thanks for taking the time to share your experience, especially about having purchased several cars here over the years. It's a great company to work for (I started here in 2003) which means very low employee turnover, which leads to job satisfaction and technical expertise, which almost invariably results in happy customers who come back again and again to work with people they know and trust. I look forward to helping you on the next one! Thanks for the business... Nick Colucci, General Sales Manager

July 09, 2017

One Happy Customer Nick worked hard, even on his day off, to get me the car I wanted at the terms that made sense. He truly went above and beyond to make me feel importa More

by Rick W Terner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in Finance, Steve Skinner
Jul 25, 2017 -

Capistrano Volkswagen responded

Rick - So happy it all worked out and you got the car you wanted. It was great working with you, and I hope to see you when you'r back in the store for service. Please tell your friends and family about us; we'll take great care of them as well. Enjoy your new Passat! Nick Colucci, General Sales Manager

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