
Capistrano Volkswagen
San Juan Capistrano, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Almost missed a wonderful experience. I have been shopping around for an eGolf as well as a couple other vehicles. I had a price in mind and could go with any of the vehicles as long as it I have been shopping around for an eGolf as well as a couple other vehicles. I had a price in mind and could go with any of the vehicles as long as it met what I had budgeted for. I initially did an internet price inquiry and Bennett responded. I explained this is the price I was looking for. He called me back with what they can do. Unfortunately, this was high than other vehicles I was looking at and said would check again. After a few minutes, he calls and politely explained they can not do what my target price was and would welcome me back if the other vehicles I was looking at didn’t come through. This was the part that stuck in my head. Most salesperson would call with a rough tone, pretend they forgot what the discussion was, or not bother to get back at all; I would just write them off and seek another dealership. So off I went to confirm the pricing and terms of another vehicle I was considering and had planned to pull the trigger on it. Got an email from Nick asking if there was anything he could do. I simply explained this was my target price. He responded with a reasonable counter offer and made the deal happen. The transaction went very smoothly from there. I setup a time to come in. I actually came in on a train and Bennett offer to pick me up. Wow, such wonderful service. We did a test drive while waiting for Finance and I had some popcorn and coffee from their espresso machine. Finance went very smoothly and efficiently. We did another drive to go over all the various features. Bennett is very knowledgeable and I will recommend him to anyone. Nick was a pleasure to work with and I learn he also drives an eGolf so we had a nice chat. I was treated like family and love the keychain gift. More
My husband and I were looking to buy a new car for our son My husband and I were looking for a new car for our son. Bennett helped us and made our experience a really great one. He is so caring and patient a My husband and I were looking for a new car for our son. Bennett helped us and made our experience a really great one. He is so caring and patient and very knowledgeable. Our son was very happy and even commented on how nice Bennett and the rest of the staff were to us. I highly recommend this dealership to my friends and we will be back for another car for sure. Thanks again, Diana Allen More
Great purchase experience Nick went the extra mile to get me the Atlas in the color and rare trim I wanted (actually put in order to factory), and with the incentives to make i Nick went the extra mile to get me the Atlas in the color and rare trim I wanted (actually put in order to factory), and with the incentives to make it a great deal. Bennett was very courteous and helpful during the visit to sign and take delivery of the car. More
Very dishonest - do not shop here Extremely dishonest - do not go here. I came in and test drove a car with my son to buy for his 18th birthday. Made it clear that I was going to buy Extremely dishonest - do not go here. I came in and test drove a car with my son to buy for his 18th birthday. Made it clear that I was going to buy with cash, just had to move money out of an investment and that was going to take a couple of days. I even offered to leave a deposit, which they refused. They promised to call me if anyone else was interested. Did they...no! I was on my way in to buy the car when the manager (Nick Colucci) called and told me with great pride that he has sold the car out from under me. I literally live 10 minutes away and all he had to do was give me a courtesy call...but he was clearly not morally capable. Do not shop here. Go buy from honest people. Also - the parking is seriously dangerous. So if you do go here, be careful where you put a car. More
Bait / Switch (false price) A new 2017 VW Jetta was priced at $11,999, was online for days, & had many views. After arriving & being led around the lot looking for a car that was A new 2017 VW Jetta was priced at $11,999, was online for days, & had many views. After arriving & being led around the lot looking for a car that wasn't there, we realized what had happened (bait & switch) & were told it was an accident. We gave them the benefit of the doubt & went home to do due diligence, looking around for the same car at a lower price. Several dealerships offered that same car for $12,000, especially because the 2018 models will arrive soon. It wasn't an accident being led around the lot & it wasn't an accident that the car priced the cheapest was put as the top listed car - they got GREAT foot traffic from other people like us, we just want to be transparent with what really occurred. Don't get fooled! More
Excellent experience I recently purchased a certified pre-owned vehicle from Capo VW. It was the easiest and most pleasurable auto purchase I have ever experienced. We wil I recently purchased a certified pre-owned vehicle from Capo VW. It was the easiest and most pleasurable auto purchase I have ever experienced. We will be returning there to purchase all our cars in the future. Also, after we discovered a minor issue with the car after purchase, Bennett and Nick moved quickly to resolve the issue. Great service and experiences all around. More
A great experience! A wonderful car buying experience, everyone was so nice and helpful. Everything was explained clearly and to our satisfaction! Would highly reco A wonderful car buying experience, everyone was so nice and helpful. Everything was explained clearly and to our satisfaction! Would highly recommend! A shout out to Bennett, Nick and Paul for a truly wonderful car buying experience! All three were greatl to deal with! More
Very pleasant time Had a very pleasant and relax time at this dealer. No pressure to buy Steve was a great person to deal with. The showroom is really nice also. Had a very pleasant and relax time at this dealer. No pressure to buy Steve was a great person to deal with. The showroom is really nice also. More
We have bought 3 cars here I have paid cash, leased a car, and financed a car at this dealership. Nice experience all three times. If you are looking for a Volkswagen, it's a gr I have paid cash, leased a car, and financed a car at this dealership. Nice experience all three times. If you are looking for a Volkswagen, it's a great place to buy. Easy going and nice sales people. More
One Happy Customer Nick worked hard, even on his day off, to get me the car I wanted at the terms that made sense. He truly went above and beyond to make me feel importa Nick worked hard, even on his day off, to get me the car I wanted at the terms that made sense. He truly went above and beyond to make me feel important. I couldn't be happier!! Thank you Nick! And Steve Skinner in Sales was a true professional. He listened and got me what I wanted. I've bought a lot of cars, and he was by far the best experience. Thank you Steve! More