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Capistrano Volkswagen
San Juan Capistrano, CA
1,589 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,589 reviews
June 24, 2017
Capistrano VW is by far the best dealership and 6 stars Buddy Holguin is extremely professional and knowlegable sales person. He is kind, straightforward and together with nick Colucci will make your buying Buddy Holguin is extremely professional and knowlegable sales person. He is kind, straightforward and together with nick Colucci will make your buying experience a pleasure. For this reason my past 5 vehicles were purchased from this dealership. •*´¯`*•.¸¸.•Great Dealership.•*´¯`*•.¸¸.•*´¯`*•Fantastic! Thank you!•*´¯`*•.¸¸.•*´ More
by ischia
June 19, 2017
Worst Customer Service and Quoted Prices Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service Jeff Maris is a real A-hole. I don't understand how this guy gets a customer service based job. I've come to him 2 times to get quotes on car service and the dude quoted me unbelievably high numbers each time. I checked other local VW dealer service centers in the area and they were 30% less. His personality is terrible and I don't go into Capo VW anymore, period. More
by Michael333
Employees Worked With
Jeff Maris
June 16, 2017
***EXCELLENT*** WOULDN'T GO ANYWHERE ELSE!!! I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his c I brought in my Beetle for service and met Brad Johnson. He is now my go to Service Advisor. Always honest, knowledgable and helpful. He puts his customers first! I have had nothing but good experiences when I go to this dealership. More
by Stella2017
Employees Worked With
June 14, 2017
Great overall shopping experience! I have leased two different cars with Capistrano Volkswagen within the past 6 months. (Golf GTI and eGolf). Both experiences went really well! I I have leased two different cars with Capistrano Volkswagen within the past 6 months. (Golf GTI and eGolf). Both experiences went really well! I shopped around at several other VW dealerships in Southern California and none of them were able to give me the price that I got here. As for customer service, Buddy and Nick were very helpful and easy to work with. I definitely recommend these guys to others and feel that it is very likely that I will return for future purchases. More
by awhits
June 06, 2017
Best sales experience I have purchased close to 30 vehicles in my lifetime and this was by far the best experience. Steve helped my son get the car he was looking for, and I have purchased close to 30 vehicles in my lifetime and this was by far the best experience. Steve helped my son get the car he was looking for, and was very knowledgeable about the vehicle. At no point did we feel the discomfort that most of us dread when shopping for a car. He was friendly and easy to work with. The dealership provided a fair price and pushed us through the paperwork process quickly and easily. I will recommend Steve and Capo VW to anyone looking for a VW or comparable vehicle. Steve H More
by Steve H
Employees Worked With
Steve Skinner
June 01, 2017
3rd VW since 1968 I love Capistrano Volkswagen. I just bought my 3rd beetle there. Steven our salesman was awesome to work with. The service department is great too. I love Capistrano Volkswagen. I just bought my 3rd beetle there. Steven our salesman was awesome to work with. The service department is great too. More
by Lovebug
Employees Worked With
Steve Skinner
June 01, 2017
Excellent service! I thought that buying a car for the first time was going to a day-long, difficult process. However, Mike made the experience easy and enjoyable. He wa I thought that buying a car for the first time was going to a day-long, difficult process. However, Mike made the experience easy and enjoyable. He was very polite and always honest about what deals were available and what type of financing would best benefit me. I cannot recommend this dealership and Mike enough to those interested in buying VW! More
by kpyka
Employees Worked With
May 25, 2017
Worst Car Buying Experience, and I don't write this lightly While I do not generally rate any businesses, I feel like I need too this time, since I'm more surprised than anything. Smileage guaranteed, is defin While I do not generally rate any businesses, I feel like I need too this time, since I'm more surprised than anything. Smileage guaranteed, is definitely not guaranteed. Keeping this non opinionated, At the time of writing this, I'm seriously looking to buy a certified used car, with $7000 in cash + a trade in, and my credit score isn't great(no bankruptcy or loan issues, just really low credit), so am looking to finance a small remainder. Those are the facts. I talked with a sales rep on the phone and everything was great, super excited that I would be able to put down 50% on a car, cash on hand is a great, understood credit score isn't great, should be a deal easily, and we went over everything to start the approval process of financing the remaining amount to see what deal could be done. Keep in mind the conversation has been very positive as with any potential sale. The rep will call me in a bit after the finance manager puts things together, we hang up. I call 6 hours later 7:30pm leave a message for the sales rep. The sales rep then returns my call at 8:30pm, and was extremely short and rude to me. "Hi, I wanted to call you back and let you know we can't finance you, you'd have to pay for the car in full cash." I asked a couple questions, but the rep was really short with any answers and after about 2 minutes that was that the conversation ended. Summing it up. They want me to pay in cash because of bad credit, but if I'm paying it all in cash why can't we finance some to help my credit? Considering I have $7000 cash + trade in, apparently I'm not a good customer, but they'd rather take a chance on others with $0 down. yeah, thats it. I'm just surprised by them. I will ensure to let people know, not to go there. Good thing we have options in Southern California to avoid dealers that act like this. More
by ryan
Employees Worked With
Rather not out the name of the person, not to be rude.
May 22, 2017
Super Friendly and Straightforward Steven, and the rest of the staff at Capistrano VW were all incredibly helpful, attentive and accommodating to my unique set of needs in leasing a veh Steven, and the rest of the staff at Capistrano VW were all incredibly helpful, attentive and accommodating to my unique set of needs in leasing a vehicle. Above all, they were very friendly and really took the time to listen to the customer. Stoked! More
by spoomdoctor
May 16, 2017
Best Car Buying Experience This was by far the best car buying expeience ever. I worked with three gentlemen at the dealership who worked 1.5 hours after closing to make everyth This was by far the best car buying expeience ever. I worked with three gentlemen at the dealership who worked 1.5 hours after closing to make everything workout in my favor. The Salesman: Bennett, The Finance Manager Nick, and Chris...who worked very diligently to find me an affordable rate. These guys were an amazing team of individuals. They even offered to order a pizza. Without a doubt they made car buy a fun expereience. After all this, this was not even a car (truck) they normally sell. Bennett made himself knowledgeable and was upfront about everything before beginning to discuss number. Bennett had worked at Toyota for over a decade so having his understanding of the vehicle was exceptional. Hats off the Bennett, Nick, and Chris. Thank you guys. I will definitely be sending people your way! More
by Toyo2015
