Capistrano Volkswagen - Service Center

Again after many years of great service at Capistrano Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of ar Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of areas needing attention and what was accomplished on the service visit. The service department at Capo VW is truly a "well oiled machine" and are a great team. More

Chuck's professional, calm demeanor approach was appreciated when addressing our questions and needs. Capo VW is 2nd to none in comparison to other VW dealerships I either purchased vehicles from or appreciated when addressing our questions and needs. Capo VW is 2nd to none in comparison to other VW dealerships I either purchased vehicles from or visited. More

Excellent - so much better than the (lack of) service that I received at the other local VW dealer - Brad was great, got me checked in ASAP, arranged for a ride home and offered a pick up when the car wa that I received at the other local VW dealer - Brad was great, got me checked in ASAP, arranged for a ride home and offered a pick up when the car was done (didn't need it) the car was completed in the time frame he said it would be. He called with an other issue and explained in detail (as well as the mechanic sending a video) which was also great. The followup email from when I first made the appointment to the followup inquiry about the service I received was TOP NOTCH - cannot recommend Capistrano VW enough - I'm a very satisfied first-time customer and will always bring my Jetta Sportwagon TDI in for service when it needs it! More

Great service, nice people! We have bought 5 or 6 vehicles from this dealership and have always used there service department. Very happy with Capo! vehicles from this dealership and have always used there service department. Very happy with Capo! More

Very Pleased with my video coverage of the work performed ,piece of mind and diagnosis . I will continue to have my service preformed at VW San Juan. ,piece of mind and diagnosis . I will continue to have my service preformed at VW San Juan. More

Capo VW always takes such great care of our VW's! The service department is so friendly, efficient and cost effective. So thankful to Capo VW. service department is so friendly, efficient and cost effective. So thankful to Capo VW. More

Very pleasant and accommodating.They accepted our car Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car. More

Courteous and efficient. Capistrano VW helped me out at a time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! More

Warranty battery replacement. Took 30 plus minutes with “jumped” engines running to get car checked in. I do not remember the service agent I worked with. “jumped” engines running to get car checked in. I do not remember the service agent I worked with. More

After 4 years of having my 3 golfs serviced at Capo VW. I decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, the decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, they told me I needed: 1) Rotors and Pad front and Rear 2) Thermostat Housing w/Water Pump (even though no sign of leakage) 3) Timing Cover gasket and seal 4) Brake Fluid Flush Total Estimate $2,174 Brad at Capo VW has been my service writer for 4 years. I brought the car to him, it turned out all I needed was front brakes and fluid flush. This cost me 1/3 of what the other shop told me what I needed. Thank you for your honesty and integrity Brad. Customer for Life. More