Capistrano Volkswagen - Service Center

Courteous and efficient. Capistrano VW helped me out at a time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated! More

Warranty battery replacement. Took 30 plus minutes with “jumped” engines running to get car checked in. I do not remember the service agent I worked with. “jumped” engines running to get car checked in. I do not remember the service agent I worked with. More

After 4 years of having my 3 golfs serviced at Capo VW. I decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, the decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, they told me I needed: 1) Rotors and Pad front and Rear 2) Thermostat Housing w/Water Pump (even though no sign of leakage) 3) Timing Cover gasket and seal 4) Brake Fluid Flush Total Estimate $2,174 Brad at Capo VW has been my service writer for 4 years. I brought the car to him, it turned out all I needed was front brakes and fluid flush. This cost me 1/3 of what the other shop told me what I needed. Thank you for your honesty and integrity Brad. Customer for Life. More

My Service Advisor Arlen did an excellent and friendly job. I appreciate that he was able to accommodate the service of my car on short notice. job. I appreciate that he was able to accommodate the service of my car on short notice. More

Dealership did the job on the car fine. My poor experience has to do with the service department. I'm used to service departments being more friendly as they explain what is wrong with car and what experience has to do with the service department. I'm used to service departments being more friendly as they explain what is wrong with car and what is needed. The person I dealt with was rude and maybe it was a one off experience. On the fence if I would use them again More

Poor communication skills and customer service. While Poor communication skills and customer service. While my car was being serviced, I kept receiving messages from the fleet sales Dept asking me what Poor communication skills and customer service. While my car was being serviced, I kept receiving messages from the fleet sales Dept asking me what car I was interested in buying. Pure craziness! More

They have performed all my maintenance since I moved to the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and invitin the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and inviting. I especially like the video from the technician showing/describing the issues. More

I got my car back and the dealership had it for a week. I live an hour and 45 minutes from the location. My car wouldn’t lock, and that was NOT what I had brought the vehicle in for. Instead of offering to f live an hour and 45 minutes from the location. My car wouldn’t lock, and that was NOT what I had brought the vehicle in for. Instead of offering to fix the problem that had not been there prior to my visit— the dealership did nothing to help fix the problem. They wanted to charge me and make me drive all the way back and pay for the new problem that they had caused. I was out of having my car for a week and they didn’t even offer me a rental if I had compose yourself bring the car back. The dealership didn’t even offer a refund or to fix it with no extra charges. I had wanted to purchase a new vehicle here but went with another Volkswagen dealership because they offered more solutions. More

Best service advisors. The prices are fair. The video from the mechanics explaining issues with Car is a great idea. The dealership is very clean. from the mechanics explaining issues with Car is a great idea. The dealership is very clean. More

Good experience, came in for a routine oil change. Also had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time. had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time. More