Capistrano Volkswagen - Service Center

Dealership did the job on the car fine. My poor experience has to do with the service department. I'm used to service departments being more friendly as they explain what is wrong with car and what experience has to do with the service department. I'm used to service departments being more friendly as they explain what is wrong with car and what is needed. The person I dealt with was rude and maybe it was a one off experience. On the fence if I would use them again More

My Service Advisor Arlen did an excellent and friendly job. I appreciate that he was able to accommodate the service of my car on short notice. job. I appreciate that he was able to accommodate the service of my car on short notice. More

They have performed all my maintenance since I moved to the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and invitin the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and inviting. I especially like the video from the technician showing/describing the issues. More

I got my car back and the dealership had it for a week. I live an hour and 45 minutes from the location. My car wouldn’t lock, and that was NOT what I had brought the vehicle in for. Instead of offering to f live an hour and 45 minutes from the location. My car wouldn’t lock, and that was NOT what I had brought the vehicle in for. Instead of offering to fix the problem that had not been there prior to my visit— the dealership did nothing to help fix the problem. They wanted to charge me and make me drive all the way back and pay for the new problem that they had caused. I was out of having my car for a week and they didn’t even offer me a rental if I had compose yourself bring the car back. The dealership didn’t even offer a refund or to fix it with no extra charges. I had wanted to purchase a new vehicle here but went with another Volkswagen dealership because they offered more solutions. More

Best service advisors. The prices are fair. The video from the mechanics explaining issues with Car is a great idea. The dealership is very clean. from the mechanics explaining issues with Car is a great idea. The dealership is very clean. More

Good experience, came in for a routine oil change. Also had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time. had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time. More

Great experience at Capo VW. Very friendly and efficient staff. Got the work done in a timely manner while I waited in the very clean waiting room! staff. Got the work done in a timely manner while I waited in the very clean waiting room! More

Always happy with this dealership. Appreciated the clean and safe environment during the pandemic. Been a customer for many years and will continue to be in the future and safe environment during the pandemic. Been a customer for many years and will continue to be in the future More

Vehicle service was great. My only complaint was the ride service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride. service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride. More

Service department was on fire! I have previous work experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visi experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visits pleasant and easy. More