Capistrano Volkswagen - Service Center

Always happy with this dealership. Appreciated the clean and safe environment during the pandemic. Been a customer for many years and will continue to be in the future and safe environment during the pandemic. Been a customer for many years and will continue to be in the future More

Great experience at Capo VW. Very friendly and efficient staff. Got the work done in a timely manner while I waited in the very clean waiting room! staff. Got the work done in a timely manner while I waited in the very clean waiting room! More

Vehicle service was great. My only complaint was the ride service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride. service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride. More

Service department was on fire! I have previous work experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visi experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visits pleasant and easy. More

Buying the car from Chuck was a no-pressure, easy process. Service is always quick and the check-in process is fast and painless. Everyone is very professional. process. Service is always quick and the check-in process is fast and painless. Everyone is very professional. More

I bought my Beetle here in 2016 from Buddy! Best car buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back at Capo VW. Service was great! Fred and Brad took great care of me and my car. Honest advise, which I appreciate, and even looked for coupons I could use for my service. Washed my car and vacuumed the inside as well. Love this place! More

Great service, as always!! I did not have an appointment but they were able to fit our car's service maintenance into their schedule. Thank you Arlen (Customer Service) and Capo VW Service Team. but they were able to fit our car's service maintenance into their schedule. Thank you Arlen (Customer Service) and Capo VW Service Team. More

1) The communication is so-so. 2) James was very good, 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to ensure safety given the pandemic, he said "We're a COVID friendly environment." Idiotic response. 3) Separately, my car needed tire alignment and that cost over $200 for alignment?? That seems way higher than usual. I may try the Irvine location next time. 4) The Uber / Lyft service is good. 5) James and the lady at the front are the saving grace, and only reason I would return. 6) I brought my car in month's ago for a diagnostic issue that turned out to be the heater. I told them THEN that my A/C had issues, and they (Fred) did nothing to fix that. So I had to pay another $50 co-payment this visit for something that should have been fixed last visit More

By far The Best Service Department in OC‼️Fred Evans By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had already started the process as soon as I step out of my car. From arrival to my Lyft ride back home ⭐️⭐️⭐️⭐️⭐️‼️ Thank you Fred and team Capo VW. Cheers..... More