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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.3
672 Reviews

672 Reviews of Capistrano Volkswagen - Service Center

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January 25, 2021

Always a great experience. Jeff was spot on and friendly. Car was done within promised time. I was notified when available. Service performed was great More

by holtzmurr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Jan 25, 2021 -

Capistrano Volkswagen responded

Thank you for the kind words for our Jeff and service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

January 22, 2021

I had an issue with a recirc door motor failure and brought it in without a service appointment. Fred Evans took my Golf sport wagon in and had it fixed by the end of the day! I appreciate that conside More

by Hughgnecco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Jan 22, 2021 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are glad that Fred and the team took such good care of you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

January 16, 2021

Great costumer service, quick responses to my questions and my car gets done really fast. They are awesome at making sure everything is taking care of before the estimated time. More

by IXTACUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 18, 2021 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and Fred and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

January 14, 2021

Dealing with Capo is always enjoyable. The service as well as sales departments meet all my expectations. Keep the good work up. Your always helpful. More

by ursrd9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

January 13, 2021

Always great service @ Capo VW, and Fred is the best. After buying and servicing my first VW @ Capo, I will always bring my VWs here !!!!! More

by PUNKEROWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 13, 2021 -

Capistrano Volkswagen responded

Owen, We are very happy to hear Fred provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

January 12, 2021

I have been leasing for 3 years my first VW Love it they treat me Great here and I will lease another VW Love my car and Dealer !!! More

by pamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack
Jan 12, 2021 -

Capistrano Volkswagen responded

Pamela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

January 11, 2021

Have been taking our CC to CapoVW since we bought it. Estimate for work was right on, and on time. We appreciate the prompt attention and followup. Thanks Brad! More

by ICEVOLCANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad. We're glad to hear we delivered such a great experience! We appreciate your business! Kate

January 06, 2021

Thought for the work done it could have been completed for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice More

by Safetygal1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unsure, Arlen Mack, Fred Evans
Jan 07, 2021 -

Capistrano Volkswagen responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message at customerservice@capovwmazda.com so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Kate

December 31, 2020

Excellent dealership experience per usual. Prompt knowledgeable staff. Comfortable waiting area, easy to work remotely from their location. Service pricing on select items has crept up recently. E More

by GRUVENATOR
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 02, 2021 -

Capistrano Volkswagen responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

December 31, 2020

This dealership is fantastic. Arlen Mack is a top rate Service Advisor. He took the time to investigate all of the concerns I had with my vehicle and kept me up to date on the progress of diagnosis. More

by HAYDON.STEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jan 02, 2021 -

Capistrano Volkswagen responded

Steve, Thanks for sharing your thoughts about your experience working with Arlen here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

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