Capistrano Volkswagen - Service Center

Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More

Curt service. It seemed like everyone had a chip on their shoulder about something. The costs of the service to my car was not explained before I signed and I found out later that I had a $95 inspection char shoulder about something. The costs of the service to my car was not explained before I signed and I found out later that I had a $95 inspection charge for them to look at a problem with my sideview mirror. The quotes they gave me for other services were outrageous. I won't be back again. Note: I have no idea who I worked with because everyone wore masks and no one introduced themselves. I picked a random person and rating just to submit this review. More

Great service. Love the transparency and no hidden charges. Thankful for the Lyft service. I like the video of my car being inspected. Perhaps offer deep cleaning inside the car and coffee charges. Thankful for the Lyft service. I like the video of my car being inspected. Perhaps offer deep cleaning inside the car and coffee More

Thanks for fixing the nail in my tire and getting me patched up and back on the road. Always nice to say hi to this team. patched up and back on the road. Always nice to say hi to this team. More

Everyone there are helpful, knowledgeable and care about their customers. Would recommend CapoVW to everyone! I have bought many cars here and have always had great Service! their customers. Would recommend CapoVW to everyone! I have bought many cars here and have always had great Service! More

The service guys don't listen. The rear cross traffic alert isn't working and they say that it is. overtime we back out of our driveway or a parking space it never gives an indication that a car is comi alert isn't working and they say that it is. overtime we back out of our driveway or a parking space it never gives an indication that a car is coming like our other cars. They just get so defensive and won't go in the car for us to demonstrate. More

Always very friendly and helpful service plus they usually get me in when I need to get in for whatever needs to be done. The prices are usually decent and most the time they give me some sort of disc usually get me in when I need to get in for whatever needs to be done. The prices are usually decent and most the time they give me some sort of discount but more discounts are always appreciated for service! More

Absolutely the Best Guest Care, Ever! Scheduled a Bright & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not having any Car-expertise under My belt, I always have questions (Many, annoying questions), however, I never feel anything but sincere answers from them. BRAD, YOU are awesome. Thank you very much! Be back soon to buy some new tires♡ More

rudesst person ever! He spoke to me like i was an idiot, didn’t listen to my problem, never apologized for it, rude person. i will never come back didn’t listen to my problem, never apologized for it, rude person. i will never come back More

Arlen Mack is so helpful! And he explained everything as it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! More