Capistrano Volkswagen - Service Center

rudesst person ever! He spoke to me like i was an idiot, didn’t listen to my problem, never apologized for it, rude person. i will never come back didn’t listen to my problem, never apologized for it, rude person. i will never come back More

Arlen Mack is so helpful! And he explained everything as it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! it was an expensive fix for door locks not working. Thank you for the appointment and having it fixed timely! More

Absolutely the Best Guest Care, Ever! Scheduled a Bright & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not & Early appointment, nevertheless welcomed with Smiles and an eager to help demeanor. The Guest Services here go Above & Beyond normal protocol. Not having any Car-expertise under My belt, I always have questions (Many, annoying questions), however, I never feel anything but sincere answers from them. BRAD, YOU are awesome. Thank you very much! Be back soon to buy some new tires♡ More

We purchased our Passat from Capistrano Volkswagen and have taken it to them for service. They do a great job, are very accommodating and even during this crazy 'COVID" time are courteous and professiona have taken it to them for service. They do a great job, are very accommodating and even during this crazy 'COVID" time are courteous and professional. More

Jeff was my service person at Capi VW. Everything was pretty smooth from start to finish. I called the day before to get a quote over the phone and then I came in the very next day and service was prompt pretty smooth from start to finish. I called the day before to get a quote over the phone and then I came in the very next day and service was prompt. I didn't even have to leave my car overnight. A++++ More

This is absolutely the best dealership in the west everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my fri everything gets done right the first time and everybody’s smiling and happy so this is the only place I will take my car to and I’ll refer all my friends to this place More

I can’t thank Capo VW enough for the service they provide. I drive over 30 miles passing many VW dealerships so I can get the exceptional service from Capo VW. Fred Evans in the service departmen provide. I drive over 30 miles passing many VW dealerships so I can get the exceptional service from Capo VW. Fred Evans in the service department went above and beyond providing stellar customer service updating me every step of the way while my vehicle was getting repaired and also providing me a rental vehicle. Dean Sitzman was the technician who repaired my vehicle and Dean did a fantastic job. What blew me away was the video Dean made doing a walk around of my vehicle explaining the problem and showing me the broken parts he replaced. Capo VW you guys are awesome and have a customer for life due to you providing service above and beyond any dealership I have gone to. Thank you for providing my family and I a reliable and safe vehicle and being honest and fair when repairs are needed. Regards, Kevin Kelly More

Great service. Easy to schedule online. Dropoff was smooth. The service itself was quick and no upsell on anything I didnt need/want. Very good communication with email, video and text. Thanks! smooth. The service itself was quick and no upsell on anything I didnt need/want. Very good communication with email, video and text. Thanks! More

We just brought our car in 2 months ago for the 50,000 service and of course, left with a $1000 bill. Just 2 months and only 500 miles later, the engine light goes on, we take it in and what do you know.. service and of course, left with a $1000 bill. Just 2 months and only 500 miles later, the engine light goes on, we take it in and what do you know... ANOTHER almost $1200 fix! WHY didn’t this come up at the 50k service?! We cried “BS” and picked up our car. Funny, the engine light is off. Disillusioned and you have a lost a lifelong customer. More

Brad, the service manager/writer is a true professional and very personal as well as easy going. His product knowledge is unquestionable. It was indeed a great service experience! Brad took excellent care and very personal as well as easy going. His product knowledge is unquestionable. It was indeed a great service experience! Brad took excellent care of me, answered all of my questions and concerns, and made me feel grateful for my "Car-buying" experience at Capo VW. Sincerely and Best Regards, Skip Reese More