Capistrano Volkswagen - Service Center

Both Sydney and Brad went the extra mile to ensure that all my needs were addressed and fully taken care of. A completely pain free experience! all my needs were addressed and fully taken care of. A completely pain free experience! More

Purchased my R32 in 2004 from this dealership and have had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I w had it serviced here ever since (21 years so far!). Getting harder to find OEM parts but so long as Ron ( Lead tech ) can keep working on the car I will be happy. More

Been going here for years. Very good, reliable service. Extra words here to satisfy minimum. Very good, reliable service. Extra words here to satisfy minimum. More

Service was good. Everything was completed on time as promised and the car eas clean. Everything was completed on time as promised and the car eas clean. More

Polite and attentive staff, well-organized, knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. knowledgeable. I appreciate their offer of a ride home. Makes me more willing to book regular appointments. More

The overall service was exceptional and simple. Emon facilitated the process with no issues. I would highly recommend this dealer to others. Emon facilitated the process with no issues. I would highly recommend this dealer to others. More

Zander was terrific and gave us all options for service he thorughly explained everything it was much appreciated Steven Karo he thorughly explained everything it was much appreciated Steven Karo More

I've been servicing my 2015 and 2016 GTI since new and now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (tol now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (told me that cooling system was leaking and showed me half empty coolant recovery tank with the engine hot - it's supposed to be checked with engine cold and was completely normal and has been fine for past 3 years). My brand new 2023 GTI had a malfunction at 100 miles. Made an appointment and took it in and the surly guy at the desk said that I did not have an appointment and couldn't do anything. Showed him the email and he acted like he was doing me a favor. They corrected the car so gave them a pass -maybe they were having a bad day or something. My wife took the car for oil change today and the exact same story - no appointment and will have to wait 2 hours. Never mind that someone called me to remind me about the appointment. Showed them the email and still no go - appointment doesn't mean the car is going to be service at that time. I have no idea what happened to them but their service and the people who work behind the counter are the absolute worst - just plain mean without any regard to customer service. Absolutely will never go back there to buy another car or service a car ever. The dealership obviously does not care about customers anymore and there are plenty of other VW dealers in Orange County. More