Capistrano Volkswagen - Service Center

In general the workers at Capo Volkswagen are decent over all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 da all. The last recall I brought It in for I was called and harassed that the loaner needed to be returned immediately even though it took approx 10 days for the repairs to be completed for some reason and I needed a extra day. I recently took it in to get “another” recall completed and I decided to save myself the harassment and I told them I was going on vacation so they could have the car while I was gone and I would pick it up the day I returned home. No loaner, no uber home, no maintenance on their vehicle, nothing. I should have been the best customer in the world. I received a call about 3 days into my vacation saying the vehicle was done but they knew I would not be picking up till that coming Monday which was fine. On that Monday I received a call reminding me the vehicle had been done since the 30th “like I didn’t know” and that I needed to pick up the vehicle right away. Apparently their scheduling and time is more important than their customers, funny how them getting paid to do the recall was not a issue at all, but me leaving my vehicle there a few extra days so I didn’t need any loaners, ubers, etc. so I wasn’t harassed again was a issue. When I questioned it I was told apparently the Service Manager had requested I be called. Poor choice, poor management! They say one bad customer experience can ruin a company, I would definitely consider that in the future. Worst part to this story is my neighbor across the street who I suggested buying his ID4 from here just had his recalls done a month or two back and his took well over 10 days with frustrations and he had already decided to go to Huntington Beach VW in the future. Unfortunate considering my neighbor and I are both in consideration of buying the ID Buzz. More

Made an 8 o’clock appointment arrived at 7:55 and did not talk to anybody until 830. Finally they said there’s a glitch in the computer system. talk to anybody until 830. Finally they said there’s a glitch in the computer system. More

A service performed unnecessarily with no accountability. It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, n It was a blatant upsell scam. I will no longer go to Capo VW for service or purchasing vehicles in the future and will tell everyone I know to run, not walk, from that dealership. More

Everyone so pleasant. They really work to get you in and out on time . They let you know up front the costs. They really work to get you in and out on time . They let you know up front the costs. More

Easy scheduling and check in. Delivered car ahead of schedule. Was not happy they found thousands of dollars of recommended unscheduled maintenance work to add on to my 30,000 mi Delivered car ahead of schedule. Was not happy they found thousands of dollars of recommended unscheduled maintenance work to add on to my 30,000 mile maintenance. More

Thanks to Brad, the issue with my vehicle was resolved and taken care of . Thank you Brad and taken care of . Thank you Brad More

Excellent customer service. I was surprised by the increased price of the oil change. I hope next year it doesn't go up another $20! I was surprised by the increased price of the oil change. I hope next year it doesn't go up another $20! More

Greg was my service advisor. He was a great communicator and very patient and thorough. I liked that he was honest with me. Everyone we encountered was pleasant and polite. The c He was a great communicator and very patient and thorough. I liked that he was honest with me. Everyone we encountered was pleasant and polite. The check-in process was very smooth and efficient. More

Yes, I would recommend this dealership with a caveat. The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because The screens on the VW cars continually become disabled. This is evidently a software issue or a problem with the manufacturing of the screen because VW is aware of the issue and has not fixed the problem. The dealership has no ability to fix this problem either. This is a safety issue because when the screen goes out, so does all functions related, such as the backup camera. More

I drive out of my way to get my car serviced at CAPO VW as they are consistently great and trustworthy. as they are consistently great and trustworthy. More