Capistrano Volkswagen - Service Center

I’m so happy with the service I have in Volkswagen they are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family an are so professional and willing to help their customers, they service my car less than 2 hours I’m definitely going to recommend them to my family and friends thanks so much. More

My breaks have been squeaking and I brought it to the attention of the gentleman helping me. He said he would have them looked at upon my oil change service. In the video sent to me, the tech said my bre attention of the gentleman helping me. He said he would have them looked at upon my oil change service. In the video sent to me, the tech said my breaks were in good condition. When service was complete, I noticed on my way home my breaks were still squeaking. I brought my car back to the service Dept and a different gentleman told me it’s a common issue with VW vehicles and I just have to deal with it since my breaks are in good condition. Had I known I would have to deal with squeaking breaks I would’ve never purchased a VW vehicle. I don’t appreciate being told that I just have to deal with the loud squeaking breaks. The gentlemen then told me to drive my car at 40 mph then slam on the breaks to “correct” the squeaking issue. It was raining so I said I don’t feel safe doing it. He took my car and did it for me. On my way home my breaks were still squeaking. I am very disappointed with the response to my squeaking breaks and lack of solution. More

The only place to service your VW I wouldn't go anywhere else to service my VW. I have even put my car on a transporter to ship my car to Jeff at Capistrano VW for servicing. I wouldn't go anywhere else to service my VW. I have even put my car on a transporter to ship my car to Jeff at Capistrano VW for servicing. More

Great Service Brad is always so helpful. He understands I am a college student with tight finances and takes great care of my car. I trust what he says I need to do Brad is always so helpful. He understands I am a college student with tight finances and takes great care of my car. I trust what he says I need to do. More

scheduled Maintenance Service writer very good and technicians work was good. I would have rated the technicians work very good however I needed to return to the dealership Service writer very good and technicians work was good. I would have rated the technicians work very good however I needed to return to the dealership as the oil level was not full after they changed the oil as part of my service. Pricing is on the high side. More

Great job They did a great job. The work was done fast and efficient. I would defiantly go back. I would take any of our cars back for work. They did a great job. The work was done fast and efficient. I would defiantly go back. I would take any of our cars back for work. More

Professional, Helpful, Genuine, Love the video-High Integrity. I gave short notice on a busy day. Arlen, made it happen in no time at all. Integrity. I gave short notice on a busy day. Arlen, made it happen in no time at all. More

Always outstanding and friendly service!! They handled a nail in the tire without charge and added a car wash too!! I can always count on Brad and Arlin. nail in the tire without charge and added a car wash too!! I can always count on Brad and Arlin. More

All excelente as always!!! People at service department take care of everything I asked and my car was ready on time!!! Thank you so much take care of everything I asked and my car was ready on time!!! Thank you so much More

Fast and efficient service with excellent customer service made this a wonderful overall experience. I always enjoy the video summary from the technician working on my car as it helps me feel connecte service made this a wonderful overall experience. I always enjoy the video summary from the technician working on my car as it helps me feel connected with the service lifecycle for my visit. More