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Capistrano Volkswagen - Service Center

San Juan Capistrano, CA

4.7
611 Reviews

611 Reviews of Capistrano Volkswagen - Service Center

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June 25, 2020

This location always takes care of my car & I. This is the only dealership location I trust and feel comfortable going to alone as a female More

by ALEXA
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff , Arlen Mack, Fred Evans
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you, Alexa, we appreciate your business and our team looks forward to serving you again soon! Kate

June 25, 2020

I always go for service and Ferd is very hopeful and he always take care of my car problem right away. I am very happy and recommend him to all my friends. Thanks Ferd More

by AAA.HAMILTON
Recommend Dealer
Yes
Employees Worked With
Josh Jaurequi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred and the team, and we look forward to working with you again. Kate

June 25, 2020

Unparalleled service! Service department runs like a finely tuned machine. Appointment reminders, fast drop off, status updates, video of service performed, car spotless up More

by mfoster200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate

June 25, 2020

Best Service I made a horrible mistake with my car which cost me dearly but Brad handled my service with care, understanding and as cost effective as possible. I’m More

by JKAHANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean, mechanic
Jun 26, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad and the team. We're glad to hear that they were able to help and deliver such a great experience! Kate

June 24, 2020

We have always had very good experiences with this VW dealership. People are friendly, helpful and knowledgeable. We feel they are always fair and honest too. More

by CHARITYROWLEY
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Capistrano Volkswagen responded

Charity, Thanks for sharing your thoughts about your experience working with Brad here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

June 24, 2020

Fantastic This dealership is the best in the West , All people there is so nice and like a happy family . I would never take my car anywhere else . More

by JOHNBLOCHJENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Haylings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Haber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Faller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arlen Mack, Fred Evans
Jun 25, 2020 -

Capistrano Volkswagen responded

John, Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

June 17, 2020

Excellent service! All representatives of Capistrano VW were courteous and efficient. The measures to socially distance were apparent and EVERYONE was wearing face cover More

by AR2C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Capistrano Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience here at Capistrano Volkswagen. Kate

June 17, 2020

Fast and Good I took my Atlas in for it's first scheduled service. The staff at Capo VW was great. My car was done faster than what was quoted. They washed it and More

by bbach92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jun 18, 2020 -

Capistrano Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

June 16, 2020

Brad accommodated my drop-in to rather service department with an Express Oil Change and replacement of air filter. Work was completed in about an hour and done in a professional manner. More

by CCOOPER4
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Brad and the team. Please don't hesitate to let us know if we can be of further assistance. Kate

June 13, 2020

Great experience Always pleasant and ready to help. The staff takes into account my needs and financial constraints. I have no anxiety bringing my car here for service More

by janfood54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jun 13, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

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